Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Rochester, NY
Since 1968, Empire Heating & Air Conditioning has been a trusted provider of residential HVAC, plumbing, and electrical services in Rochester, NY. Our family-owned business prioritizes customer comfort and satisfaction through expert installation, maintenance, and repairs. All technicians undergo rigorous training, background checks, and safety courses to ensure high-quality service. We serve Monroe County and parts of Ontario County, offering same-day service with no extra charges for weekends or after-hours emergencies. With over 100 years of combined experience, we provide reliable solutions for heating, cooling, indoor air quality, and more. Our commitment to excellence includes 24/7 emergency service, 0% financing options, and a 100% satisfaction guarantee.We specialize in Rheem high-efficiency systems, Generac generators, and whole-house comfort solutions tailored to individual needs. Our team stays updated on industry advancements to deliver energy-efficient, cost-effective services that enhance home comfort and value. Customer trust is built through transparent communication, upfront pricing, and a focus on long-term relationships over short-term transactions. From routine maintenance to emergency repairs, we ensure every job meets the highest standards of quality and reliability.
Services
HVAC Installation
Plumbing Repairs
Electrical Services
Generator Sales
Indoor Air Quality
Water Heater Installation
Chimney Repairs
Thermostat Upgrades
Emergency Service
Ductless Mini-Split Systems
Details
- Year established: 1968
Highlights and features
- Family-owned and locally operated since 1968 with deep community ties
- 24/7 emergency service with no extra charges for after-hours visits
- 0% interest financing available for 18 months on new equipment
- Over 100 years of combined experience among technicians and management
- Comprehensive service areas covering all of Monroe County, NY
What people say
24/7 emergency service
Expert technicians
Same-day appointments
Energy-efficient solutions
Clear communication
Services
HVAC Installation
We install high-efficiency furnaces, air conditioners, and heat pumps from trusted brands like Rheem. Our systems ensure year-round comfort while reducing energy costs. Proper sizing and expert installation maximize performance and longevity. Our technicians handle gas, oil, electric, and propane systems with SEER ratings up to 14.00 for optimal efficiency.
Plumbing Repairs
Our licensed plumbers address leaks, clogs, and system failures 24/7. Services include pipe repairs, water heater replacements, and drain cleaning. We handle both residential and commercial needs with same-day service and upfront pricing. Emergency response guarantees no extra charges for after-hours visits.
Generator Sales
We offer Generac standby generators in sizes from 7.5kW to 60kW for whole-house or essential circuit coverage. Systems automatically activate during outages, running on natural gas or propane. Features include mobile monitoring, 5-year warranties, and code-compliant installations for residential and light commercial properties.
Indoor Air Quality
Our solutions include HEPA air cleaners, humidifiers, and UV treatment systems to combat allergens and pollutants. Whole-house systems integrate with existing HVAC to remove dust, mold, and bacteria. We address moisture control with dehumidifiers and ventilation systems for healthier, more comfortable living environments.
Ductless Mini-Split Systems
Ductless systems provide targeted temperature control for rooms without existing ductwork. These energy-efficient units allow independent zone management, reducing overall energy consumption. Ideal for additions, garages, or specific areas requiring customized climate control without whole-house system upgrades.
People
Odie
Best Employee
Odie is a dedicated team member known for exceptional customer service and technical expertise. With years of experience in HVAC systems, he ensures every client receives personalized solutions and thorough explanations of their equipment needs.
Questions
What HVAC services do you offer?
We provide installation, repair, and maintenance for furnaces, air conditioners, heat pumps, ductless systems, and indoor air quality products.
Do you offer emergency service?
Yes, we provide 24/7 emergency HVAC, plumbing, and electrical service with no extra charges for after-hours visits.
Are financing options available?
Yes, we offer 0% interest financing for 18 months on qualifying equipment installations.
What areas do you serve?
We serve Rochester, NY and all of Monroe County, including Irondequoit, Webster, Penfield, Fairport, and Pittsford.
How can I improve indoor air quality?
We recommend HEPA air cleaners, UV treatment systems, and whole-house humidifiers/dehumidifiers tailored to your home's specific needs.
Videos
Reviews (7)
Emma Neatrour
Apr 13, 2022
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Amazing experience with Empire! The guys were wonderful, on time, respectful and did a great job! Also very reasonably priced. Would recommend to anyone. Thank you! Service: Install AC
B. Gray
Apr 11, 2022
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Cold calling people to drum up sales with a message looking to "confirm" an appointment for HVAC cleaning. Not cool guys, not cool.
Ed Spock
Oct 10, 2021
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We had our chimney repaired and new hot water heater installed at the same time. The crew was on time, courteous and did quality work at a reasonable price. As they were buttoning up their job they said that if we were ever interested in a new sidewalk to give them a call. I told them I was interested now and 2 days later I had a new sidewalk and it changed the whole look of the front of our house. Leo came back 2 weeks later and put in a brand new flue in our fireplace and now we are good to go with a working fireplace for the upcoming winter season. Super happy with the company, Leo and the crew. Would certainly recommend them and looking forward to working with them on a maintenance schedule.
Mike B.
Aug 22, 2021
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Critical: Quality Worker made an error during the job. He repaired the water heater but it needed to be replaced only days later. The owner recognized the error, contacted me afterwards, fixed the water heater, and reimbursed us for the initial repair. Very classy and personable. Service: Repair HVAC
J. Calder
Dec 03, 2020
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My furnace went out on Thursday and I called to have it serviced. A repairman came out on Friday and provided excellent service. I ended up needing a new furnace. It was installed on Monday. Empire has always provided great service. I recommend them 100%!
Cheri Pratt
Apr 04, 2020
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I had a "self inflicted" emergency yesterday and Bob came to help me get my furnace working again. He was great and he also contacted Maurice who came to give me an estimate on my hot water heater needs. Both men came the same day and were very respectful and knowledgable. I have used Empire Heating and Cooling for a few years for maintenance and now for an emergency and I highly recommend them! I am so grateful for their commitment to and caring way they treat their customers. THANK YOU SO MUCH!
Dmv Kamper
Dec 07, 2019
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Just got our new furnace installed. We want to thank Bob, Ryan, Kenny, Dillon, Fred and Maurice for their prompt, professional and courteous service and attention to detail removing our old furnace and installing our new one. From the owner to the techs everyone is a true professional. Thanks guys for a job well done!
