Business Details
50+ Years
experience
Emergency
services
Open 24/7
always available
Your Trusted HVAC Partner in Rochester, NY
Universal Heating has served Rochester, New York, and surrounding areas since 1956, establishing itself as a trusted provider of residential heating and cooling solutions. As a family-owned and operated business, we prioritize comfort, quality, and dedication, offering services ranging from HVAC installations and repairs to maintenance and emergency support. Our state-certified technicians handle projects of all sizes, ensuring reliable service for systems including furnaces, boilers, air conditioners, and water heaters. With decades of experience and partnerships with leading brands like Rheem and Goodman, we deliver energy-efficient solutions tailored to customer needs.Our commitment to transparency, competitive pricing, and 24/7 emergency availability has earned us long-standing customer loyalty. We emphasize cleanliness, professionalism, and clear communication, ensuring minimal disruption during service calls. Regular maintenance programs help extend equipment lifespan while reducing energy costs. Serving the community for over 65 years, we remain dedicated to addressing HVAC needs with expertise and integrity.
Services
HVAC Installation
Heating Repairs
Cooling Services
Duct Cleaning
Emergency Repairs
Maintenance Plans
Water Heater Services
Humidifier Installation
Details
- Year established: 1956
Highlights and features
- We offer over 65 years of experience serving Rochester's HVAC needs.
- Our team provides 24/7 emergency service for urgent heating and cooling issues.
- State-certified technicians ensure professional, reliable installations and repairs.
- We partner with leading brands like Rheem and Goodman for quality equipment.
- Commitment to competitive pricing with transparent cost communication.
What people say
On time, knowledgeable
Very professional & friendly
Always show you the bad part
Clean up after themselves
Great service and prices
Services
HVAC Installation
We install energy-efficient heating and cooling systems including furnaces, boilers, and air conditioners from trusted brands. Our technicians ensure proper setup for optimal performance and longevity. Serving residential customers in Rochester since 1956, we provide complete system replacements and new installations.
Emergency Repairs
Our team responds to HVAC emergencies 365 days a year with rapid diagnostics and repairs. Available at any hour, we address urgent heating and cooling failures to restore comfort quickly. Technicians carry essential parts for common repairs to minimize return visits.
Maintenance Plans
Regular maintenance extends equipment lifespan and improves efficiency through cleaning, inspections, and adjustments. We offer scheduled service visits to identify potential issues before they become major problems. Preventative care helps reduce energy bills and maintain system warranties.
Duct Cleaning
Professional air duct cleaning removes debris and contaminants from HVAC systems to improve indoor air quality. Our technicians use specialized tools to clean ductwork thoroughly, enhancing airflow and system efficiency. Recommended as part of routine maintenance for healthier home environments.
Water Heater Services
We service and install gas, electric, and tankless water heaters with expert installation and repair capabilities. Our technicians handle replacements, maintenance, and emergency repairs for consistent hot water supply. Offering Rheem and AO Smith products with comprehensive warranties.
Questions
What HVAC services do you offer in Rochester?
We provide heating and cooling system installations, repairs, maintenance, and 24/7 emergency services for furnaces, boilers, air conditioners, and water heaters.
Are your technicians certified?
Yes, all our HVAC technicians are state-certified with extensive training in residential heating and cooling systems.
Do you offer emergency HVAC service?
We provide 24-hour emergency service 365 days a year for urgent heating and cooling system failures.
What areas do you service?
We primarily serve Rochester, NY and surrounding areas within the 146xx zip code regions.
How can I schedule HVAC maintenance?
Call 585-328-1423 during regular business hours or request service through our website contact form for preventative maintenance appointments.
Do you work with all HVAC brands?
We service all major brands and install equipment from Rheem, Goodman, Dunkirk, and other leading manufacturers.
Reviews (4)
D. Tom
Jun 20, 2022
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I have been a customer of Universal Heating & Cooling since 1999 when they replaced my home HVAC system. I requested quotes from Universal and two other companies when it came time to replace the HVAC system and water heater in 2022. Universal had the best price for the same equipment quoted., beating the other two companies by $1200 and $4000 respectively. I had used Universal for routine maintenance and 1 service call over the last 23 years with complete satisfaction.
As for the new HVAC system, Chadd did a thorough assessment of my needs and made recommendations that were not overselling the products and answered my many questions and concerns. The quote was detailed and complete, not my experience with other companies. The technicians were professional and respectful of our property during the installation. They answered our questions and left the place spotless at the end of each day. It's great to see a local family owned business focused on customer satisfaction and providing great products and service at a very competitive price.
As for the new HVAC system, Chadd did a thorough assessment of my needs and made recommendations that were not overselling the products and answered my many questions and concerns. The quote was detailed and complete, not my experience with other companies. The technicians were professional and respectful of our property during the installation. They answered our questions and left the place spotless at the end of each day. It's great to see a local family owned business focused on customer satisfaction and providing great products and service at a very competitive price.
Torlanda Poindexter
Apr 14, 2022
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I did not have a good experience with this company at all. The tech did a poor job with diagnostics for a leak with my hot water tank. He suggested full placement but turns out it was only the drain valve that needed repair. Thanks to another experienced tech, the valve was replaced and is working fine. I did not need to replace the tank! When I discussed with manager the problem and requested another visit to reassess, he wasn't quite receptive. Somewhat rude and arrogant. The guy who answered the phone to set up the appointment was also rude. I don't recommend this company for hot water tanks.
Mateo Diz
Mar 07, 2022
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Universal is local, professional, friendly, and knowledgeable. They have a solid team of techs and are very communicative about the work that needs to be done and how much it will cost. The large institutional Rochester HVAC contractors don't care about customers in the city. Universal treats me fairly and in Roc that really stands out.
Ronora James
Dec 06, 2021
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I woke up and my house was cold. I let it go until the next day thinking it would kick on, it didn't. I called Universal they arrived within 20 mins. They explained what they found repaired it and I had heat in about 30 minutes. It was wonderful! Thank you Universal. Service: Heating system repair
