Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Services in Grand Rapids
We are a family-owned and operated company serving the greater Grand Rapids area since 1932. Our commitment to quality and customer satisfaction has earned us prestigious awards, including the Better Business Bureau's 'Best in Customer Service' in 1993 and 1997, and the 'Business of the Year' in 1998. We also received the national ACCA award for 'Residential Excellence' in 2000. Our experienced team specializes in residential and light commercial HVAC systems, ensuring code compliance and exceptional service. With over 90 years of experience, we prioritize transparency, reliability, and tailored solutions for every client.Our team includes licensed professionals, certified installers, and dedicated service managers who ensure timely, high-quality work. We maintain extensive parts inventory and employ cutting-edge diagnostic tools to address all furnace and air conditioning needs. Our dedication to innovation, ethical practices, and community trust has solidified our reputation as a leading HVAC provider in West Michigan.
Services
Furnace Repair
Air Conditioning Repair
HVAC Installation
Emergency Services
Financing Options
Details
- Year established: 1932
Highlights and features
- Established in 1932 with unmatched industry experience
- Award-winning service recognized by BBB and ACCA
- Licensed, certified technicians with ongoing training
- 24/7 emergency response during operating hours
- Financing options for residential HVAC upgrades
Associations and certifications
- Better Business Bureau
- Air Conditioning Contractors of America (ACCA)
What people say
Prompt response
Knowledgeable technicians
Honest recommendations
Lifetime warranties
Competitive pricing
Services
Furnace Repair
We provide comprehensive furnace repair services for all residential and light commercial gas furnace systems. Our factory-trained technicians use advanced diagnostic tools and maintain a large parts inventory to ensure efficient, lasting repairs. We service all brands, regardless of purchase origin, and prioritize safety, efficiency, and system longevity for Michigan's climate.
Air Conditioning Repair
Our certified technicians specialize in air conditioning repair for residential and commercial forced-air systems. We address issues with cooling efficiency, refrigerant leaks, and component malfunctions using specialized tools and manufacturer-recommended procedures. Our 24/7 emergency service ensures rapid resolution during peak summer demand.
HVAC Installation
We offer expert HVAC installation of Carrier and Daikin furnaces, air conditioners, and heat pumps. Our team evaluates building requirements, recommends optimal systems, and ensures code-compliant installations. We provide free estimates, financing options, and comprehensive warranty support for both residential and commercial properties.
Emergency Services
Available daily from 8 AM to 8 PM, our emergency services address urgent heating and cooling failures. We prioritize rapid response times, with technicians often arriving within an hour of service calls. Our emergency team handles critical repairs for furnaces, air conditioners, and related HVAC components to restore comfort and safety.
Financing Options
We offer flexible financing solutions with approved credit for HVAC upgrades and system replacements. Our financing includes competitive interest rates, manageable payment terms, and eligibility for manufacturer rebates. This allows customers to invest in energy-efficient heating and cooling solutions while maintaining budget flexibility.
People
Tom Vanderson
Residential Sales Manager
With 28 years of experience, Tom handles residential sales operations and ensures all mechanical codes compliance for HVAC projects.
Jeff Vanderson
Residential Sales Director
A 36-year veteran in HVAC sales, Jeff manages residential projects and maintains Michigan licensing standards for system specifications.
Troy
Accounting Manager
Graduated from Grand Valley State University, Troy manages accounting operations, human resources, and daily administrative functions since 2021.
Andrew
Installation Manager
With a decade of experience since 2013, Andrew supervises installation teams and coordinates with mechanical inspectors for code-compliant HVAC system installations.
Tony
Service Manager
Managing service technicians since 2004, Tony ensures timely completion of repairs and maintenance across all customer HVAC systems.
Questions
Do you offer emergency HVAC services?
Yes, we provide emergency heating and cooling services from 8:00 AM to 8:00 PM, 365 days a year.
Which areas do you service?
We serve Grand Rapids and surrounding communities including Kentwood, Caledonia, Byron Center, and all West Michigan areas.
Are financing options available?
Yes, we offer flexible financing solutions with approved credit for residential HVAC system upgrades and replacements.
What HVAC brands do you work with?
We specialize in Carrier and Daikin products but service and repair all major furnace and air conditioning brands.
Do you provide warranties?
Yes, we offer comprehensive manufacturer warranties including 10-year parts, lifetime heat exchanger coverage, and Daikin's 12-year replacement guarantees.
How can I schedule service?
Call us at (616) 245-1131 or use our online form to schedule estimates, maintenance, or emergency repairs.
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Reviews (6)
Scott VerStrat
Jun 03, 2022
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I had an issue with my blower motor on my unit. Alex from Jacobson came over for the repair. He was thorough, and he had the job done within an hour. He was personable and professional. Not only that, but Alex also let me know my litter box was too close to the furnace and was not helping with longevity based on the amount of dander and dust accumulating and suggested I relocate it. I am extremely happy with the level of service I was provided, especially today when it feels like businesses don't really care about the consumer experience. I'd recommend Jacobson to anyone. Again, a big thank you to Alex for his diligence and professionalism, my family and I really appreciate it.
Jessica Exoo
May 29, 2022
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I wasn't sure where to go for AC installation and I'm so glad I went through Jacobson. They are local, kind, quick, and have incredibly competitive prices. Our technician David D. was friendly and so helpful in helping us understand the process and what he was doing. He was also super mindful of not bringing in dirt into the house. It was nice not to have to clean up after install. Wish I could give them more than 5 stars!
Robert Etheridge
May 28, 2022
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On the first hot evening of the year, our air conditioning did not work. Called Jacobson the next morning and they sent a service technician the same day. Found out that our system was completely empty of refrigerant and the evaporator coil was leaking. Received a quote from Tom and decided to replace the AC system. A couple of days later Mike and James arrived to install a new AC. They were on time, professional and personable.
They were efficient and and completed the job in just a couple of hours. Tyler, a service tech arrived later in the day to check out the system and make sure all was well. All three of them answered our questions and made sure we understood the new system.
They were efficient and and completed the job in just a couple of hours. Tyler, a service tech arrived later in the day to check out the system and make sure all was well. All three of them answered our questions and made sure we understood the new system.
Gloria Osbeck
Apr 27, 2022
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I needed to purchase a new furnace and air conditioning unit. My son recommended Jacobson Heating and Cooling, as he had called them before. They were prompt in giving me estimates for what I needed done, and when the time came to install my purchases, they were prompt, friendly, efficient and I appreciated Mark, James and Ross who were the installers. I knew the minute they started, they really knew what they were doing. The service tech Alex was great, also. He answered every question I asked of him. They were all great! I would wholeheartedly recommend Jacobson Heating and Cooling!
James VanderWoude
Apr 26, 2022
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Our furnace quit working at 5 pm on Thursday 2/17/2022. I called and left a message with the answering service asking for a phone call as soon as they opened the next morning. I explained that we had a pellet stove so we could wait until morning. I received a call from them on Friday morning about a quarter to 8. Tom was over within 10 minutes to give me a quote to replace the furnace, ours is over 40 years old and had been repaired before.
The price was what less then I expected and by 2 pm the new unit was installed and running. The installers were really great. Neat, quick, polite and professional. They were David, Matt and Mike. Thank you guys.
The price was what less then I expected and by 2 pm the new unit was installed and running. The installers were really great. Neat, quick, polite and professional. They were David, Matt and Mike. Thank you guys.
Catharine W.
Apr 13, 2022
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Hands down the best heating & cooling company I've ever worked with. Eric came to service my 2-year old furnace (yes, bought by Jacobson's) and as with our previous experience was terrific. Jacobson's knows their stuff. They answered all of my questions with patience and plain english. No hidden agenda, not trying to sell anything, just making sure I got exactly what I needed. This is truly a great group and I highly recommend them.
