Business Details
We are a locally owned and operated business dedicated to serving our community with distinction and integrity. Our team is committed to delivering exceptional flooring products and building enduring relationships with our clients. We understand the importance of a solid foundation, both literally and figuratively. With decades of experience under our belt, we've earned a reputation for reliability, expertise, and a personal touch that sets us apart. We provide unparalleled service and value with respect and integrity. Our mission is simple: to bring your vision to life. We guide you through every step of the process, from consultation to installation. We exceed your expectations and deliver high-quality products. We are proud to be a part of the Austin, TX community and look forward to working with you.
Our experience spans over 35 years, and we have established ourselves as a trusted name in the flooring industry. We have a team of skilled project specialists who are ready to help you with your next project. We offer a wide range of products, including carpet, hardwood, laminate, tile, and luxury vinyl. We are committed to providing the best possible service and ensuring that our clients are completely satisfied with their flooring solutions. We take pride in our work and strive to build long-lasting relationships with our clients. We are a family-owned business, and we treat our clients like family. We are dedicated to providing the highest quality products and services, and we look forward to serving you.
Our experience spans over 35 years, and we have established ourselves as a trusted name in the flooring industry. We have a team of skilled project specialists who are ready to help you with your next project. We offer a wide range of products, including carpet, hardwood, laminate, tile, and luxury vinyl. We are committed to providing the best possible service and ensuring that our clients are completely satisfied with their flooring solutions. We take pride in our work and strive to build long-lasting relationships with our clients. We are a family-owned business, and we treat our clients like family. We are dedicated to providing the highest quality products and services, and we look forward to serving you.
Highlights and features
- We offer everyday low prices
- We have the highest quality products
- We have in-house design consultants
- We have a knowledgeable staff
- We offer same day appointments
Services
Carpet
We offer a wide range of carpet products. Our carpet is suitable for residential and commercial spaces. We provide expert installation services.
Hardwood
We offer a variety of hardwood products. Our hardwood is durable and long-lasting. We provide professional installation services.
Laminate
We offer a range of laminate products. Our laminate is affordable and easy to install. We provide expert installation services.
Tile
We offer a wide range of tile products. Our tile is suitable for residential and commercial spaces. We provide professional installation services.
Luxury Vinyl
We offer a variety of luxury vinyl products. Our luxury vinyl is durable and water-resistant. We provide expert installation services.
Reviews (4)
Heming Chan
May 20, 2022
Report
The selection and sale look good, once they got your order, it is up into the air. The crew is not really connected to the sale, so you have no clue what is going on in term of timeline, they come and go and some time disappear for 2-3 weeks. When call, the sale said this is the crew problem, and when you meet the crew - first they don't understand English and when you see the head, they said they are not the one who made the money, the sale did make the money. Overall, this company has a big sale team pushing builder type of sale.
If you are home owner that really care about the work, don't use this company. Completely disconnected teams and unpredictable schedules and quality. For the sale team, when they provide a bid, they just give you a number! All other flooring company will list details of the wood, step, labor, glue etc to make sure you can decide. This is really unacceptable for me that make me believe they did not do the work. Overall, the price is reasonable and the sale team is knowledgeable to the design, and polite, but all in all, avoid going there
If you are home owner that really care about the work, don't use this company. Completely disconnected teams and unpredictable schedules and quality. For the sale team, when they provide a bid, they just give you a number! All other flooring company will list details of the wood, step, labor, glue etc to make sure you can decide. This is really unacceptable for me that make me believe they did not do the work. Overall, the price is reasonable and the sale team is knowledgeable to the design, and polite, but all in all, avoid going there
Melissa Heald Goodman
Apr 13, 2022
Report
Pro: The floor looks really nice now that it's all done. Cons: Everything else. This project was hell to complete. When I asked why I had to wait a month for their inspector to come check the installation, I was told "we have 20 sales people and only a couple inspectors" and that seems to sum up their entire business model. When when the inspector finally came, he refused to do a complete inspection and instead only noted exactly what I'd already told the office needed to be fixed.
I'd even sent them pictures of the issues, yet they insisted I wait weeks for their inspector to verify the repairs were necessary. Scheduling was a nightmare, every employee had different answers for questions, and the quality control was nonexistent. My dad ended up caulking for me because there were huge gaps under the trim that remained after multiple visits from the contractor to "fix" it and I'm still cleaning paint off the brand new floors where they sloppily painted the trim. I went with a big chain hoping to have everything streamlined and professional, but the experience was exactly the opposite from start to finish.
I'd even sent them pictures of the issues, yet they insisted I wait weeks for their inspector to verify the repairs were necessary. Scheduling was a nightmare, every employee had different answers for questions, and the quality control was nonexistent. My dad ended up caulking for me because there were huge gaps under the trim that remained after multiple visits from the contractor to "fix" it and I'm still cleaning paint off the brand new floors where they sloppily painted the trim. I went with a big chain hoping to have everything streamlined and professional, but the experience was exactly the opposite from start to finish.
Gail G.
Feb 20, 2022
Report
Buyer BEWARE. Chips in flooring, the wrong color of flooring was placed in several locations throughout our home & not corrected. When we called to resolve the issue one of the owners of the stores yelled, cursed & wouldn't resolve our concerns calmly/professionally. Unprofessional, no accountability. Butler Floors & Castle Floors are great. Wish we went w/ them. Best of luck!
Emily Pyclik
Jan 26, 2022
Report
I'm not sure where to even begin with this review. The tiling work they did in our house was AWFUL. After multiple attempts to fix things, we gave up. Our whole house should be redone. Everything was sloppy, uneven, and the customer service is a joke. I would never ever recommend Floor King to anyone.
