Business Details
31 Years
experience
Emergency
services
Trusted HVAC Repair and Installation in Sarasota
Custom Air has been a trusted provider of HVAC and plumbing services in Sarasota and Manatee Counties for over 30 years. Our company combines decades of technical expertise with a commitment to personalized service, ensuring every client receives solutions tailored to their unique needs. Our team of NATE-certified technicians is trained to deliver reliable repairs, efficient installations, and preventive maintenance for residential and commercial properties. We prioritize transparency, offering upfront pricing with no hidden fees, and guarantee 100% customer satisfaction on all work performed. Our family-owned operation is built on core values of service, quality, and respect, ensuring every interaction reflects our dedication to the communities we serve.With state-of-the-art tools and extensive resources, we handle projects of all scales while maintaining the same attention to detail for every homeowner. Our reputation for honesty and integrity has made us the largest HVAC and plumbing company in the Sarasota area. We offer competitive financing options, maintenance agreements, and a 100% satisfaction guarantee to protect your investment. Customer relationships are our priority, and we strive to build trust through clear communication and ethical practices. Our technicians undergo rigorous background checks and customer service training to ensure professionalism and reliability at every job site.
Services
AC Repair
HVAC Installation
Plumbing Services
Duct Cleaning
Indoor Air Quality
Maintenance Plans
Generator Installation
Emergency Services
Filter Replacement
Heating Repair
Details
- Year established: 1995
Highlights and features
- Family-owned with over 30 years of local experience in Sarasota and Manatee Counties.
- NATE-certified technicians provide expert AC, heating, and plumbing services.
- 24/7 emergency service with guaranteed same-day appointments available.
- Transparent flat-rate pricing with no hidden fees or surprise charges.
- 100% satisfaction guarantee on all repairs and installations.
Associations and certifications
- NATE
What people say
Prompt and accurate service
Knowledgeable and efficient technicians
No hidden fees
24/7 availability
Excellent customer communication
Services
AC Repair
Our NATE-certified technicians provide fast, reliable air conditioning repairs for residential and commercial properties. We diagnose issues like refrigerant leaks, thermostat malfunctions, and compressor failures, using high-quality parts to restore cooling efficiency. Emergency service is available 24/7 with guaranteed same-day appointments, ensuring your comfort is restored quickly during Sarasota's hottest months.
HVAC Installation
We specialize in proper HVAC system sizing and installation, preventing energy waste from improperly sized units. Our technicians install energy-efficient models from trusted brands like Trane, ensuring optimal performance and humidity control. With over 30 years of local experience, we handle complex installations for both residential and commercial properties while maintaining strict attention to ductwork sealing and system integration.
Plumbing Services
Our licensed plumbers handle everything from emergency leak repairs to complete system installations. We service both residential and commercial plumbing systems, addressing issues with water heaters, pipes, and fixtures. Using advanced diagnostic tools, we identify hidden leaks and perform repairs with minimal disruption to your property, backed by our 100% satisfaction guarantee.
Duct Cleaning
We improve indoor air quality through professional duct cleaning, removing contaminants that affect respiratory health. Our technicians inspect ductwork for leaks or damage before cleaning, ensuring system integrity. This service is particularly recommended for Sarasota's humid climate, where mold and allergens can accumulate in HVAC systems over time.
Indoor Air Quality
Our comprehensive IAQ solutions address Sarasota's unique climate challenges. We offer air quality testing, purification systems, dehumidifiers, and ventilation upgrades to combat humidity-related issues. Technicians identify specific pollutants and recommend customized solutions like HEPA filters or energy recovery ventilators to create healthier indoor environments for homes and businesses.
Questions
Do you offer 24/7 HVAC emergency service?
Yes, we provide 24/7 emergency HVAC repair with guaranteed same-day service across Sarasota County.
What areas do you service?
We serve Sarasota, Bradenton, Venice, Lakewood Ranch, and surrounding areas in Southwest Florida.
Are your technicians licensed and certified?
All technicians are NATE-certified with background checks and specialized HVAC/plumbing training.
Do you offer financing options?
Yes, we provide special financing plans with approved credit for HVAC system replacements.
What HVAC brands do you service?
We service all major brands including Trane, Carrier, Lennox, and Rheem-Ruud equipment.
Reviews (6)
Leslie Heller
May 22, 2022
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The install for 2 units was ok, but when the tech sold us the extended warranty, he lied and deceived us! Now I want explanations and my money back and no one returns a call. They take your money and run! I will NEVER refer you all to anyone! We did not receive the paperwork for the warranty until months later. Your employees should be honest. We trusted you all to buy 2 air conditioners in 2 years.
I asked for an owner to call me, but everyone but an owner has done so. Your customer service person was rude and would never answer my questions. I called weeks ago to speak with someone i was told Brenda or Dan would call me to answer my questions and I am still waiting for that call. This is why I am not happy. And yes please do return my money. Why would I want to pay you for a warranty and then have to pay to maintain it.
And please dont insult me. We would have never bought the warranty had you all been honest to explain how much money we have to spend just to maintain it. the cost to maintain it is more than the warranty. so very disappointed.
I asked for an owner to call me, but everyone but an owner has done so. Your customer service person was rude and would never answer my questions. I called weeks ago to speak with someone i was told Brenda or Dan would call me to answer my questions and I am still waiting for that call. This is why I am not happy. And yes please do return my money. Why would I want to pay you for a warranty and then have to pay to maintain it.
And please dont insult me. We would have never bought the warranty had you all been honest to explain how much money we have to spend just to maintain it. the cost to maintain it is more than the warranty. so very disappointed.
Garland Pollard
Apr 10, 2022
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The staff from Custom Air installed our Trane HVAC just before we purchased. So it was in good repair. But we have kept them on for regular twice yearly maintenace, just to keep the system in good repair. In five years there have been no problems with our system ever. We have also used them for plumbing repairs; on an older property they have been inventive with solutions. I have also found that they can look at some of the tasks that you need; if there is something cheap and easy that you can do with a Home Depot part, they can recommend that so as not to run up the bill.
The other thing; the staff actually LIKE HVAC stuff, and plumbing issues, and are able to discuss before they come. Regarding the issue of parts and supplies, we got them to do a duct cleaning; it took some time to get the equipment (it was on backorder) and they got to us as soon as the part came in.
The other thing; the staff actually LIKE HVAC stuff, and plumbing issues, and are able to discuss before they come. Regarding the issue of parts and supplies, we got them to do a duct cleaning; it took some time to get the equipment (it was on backorder) and they got to us as soon as the part came in.
Tim Myers
Mar 02, 2022
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I have used Custom before but this time will be my last. Clogged shower drain, technician was there, total 20 minutes, pulled out a clump of hair was gone-300$.This is out6 no matter what Custom says. With my check I co.pained but no response. They just took my money and ran. I think they are good plumbers but they overcharge, Big Time!
Brian Leckband
Jan 02, 2022
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Thermostat was out on 5 year old water heater installed by Custom Air. They needed to order thermostat but when they arrived they also said I needed new heating elements in the water heater as well. I was never informed of this and when I called to question this requirement, they never returned my call. Update 1/5/22. Just to prove my point, the owner responded to my original post by saying "he would have the plumping manager call me". That was a month ago, never received a phone call! LOL
Rachel Graeff
Dec 20, 2021
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This company is an unprofessional JOKE. We have a brand new home, 12 visits, 3 new thermostats, and very little communication we finally had them admit that they installed an undersized unit for our home and signed off on it. They have been rude and nearly impossible to communicate. We never received a call to install our new unit. When asked why, we were told by the manager Jason that "I've been on vacation for three weeks. I don't know." I strongly advise you to go to a different company. You'll be glad you did.
Jim Andrews
Oct 30, 2021
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Company lacks communication between Management and Staff. Service Manager has issues and mistreats the Service Staff which results in high turnover.
