Business Details
50+ Years
experience
Emergency
services
Your Trusted Tacoma HVAC Partner Since 1975
Narrows Heating & Air Conditioning has built a legacy of trusted, family-owned service since 1975. As a third-generation business, we prioritize relationships over transactions, delivering quality heating, cooling, and electrical solutions for residential and commercial clients in the Greater South Sound area. Our team of certified technicians maintains rigorous standards through Trane Comfort Specialist status and Mitsubishi Diamond Contractor accreditation, ensuring efficient, reliable systems. With over 50 years of combined expertise, we adhere to a 100% Performance Guarantee on Trane systems, backed by BBB accreditation and consistent recognition in Puget Sound Consumer Checkbook.Our 24/7 emergency repair services, customized financing options, and preventative maintenance programs reflect our commitment to superior client experiences. We serve Auburn, Lacey, Gig Harbor, Maple Valley, Federal Way, and surrounding communities with integrity, transparency, and a focus on lasting comfort solutions.
Services
Air Conditioning Repair
Heating Maintenance
VRF System Installation
Electrical Services
Commercial HVAC
Preventative Maintenance
Emergency Repairs
Financing Options
System Replacement
Energy Efficiency Solutions
Details
- Year established: 1975
Highlights and features
- We offer 50 years of locally focused HVAC expertise in the Tacoma area.
- Our certified technicians undergo continuous training for the latest HVAC technologies.
- We provide 24/7 emergency repair services with rapid response times.
- Our 100% Performance Guarantee covers new Trane system installations.
- We maintain an A+ BBB rating and consistent recognition in local consumer guides.
Associations and certifications
- BBB
- Trane Comfort Specialist
- Mitsubishi Diamond Contractor
What people say
Outstanding job
Knowledgeable team
Reliable service
Transparent pricing
On-time completion
Services
Air Conditioning Repair
Our skilled technicians provide fast, honest repairs for all AC brands. We diagnose issues like weak airflow, unusual noises, and system failures, ensuring reliable cooling performance. Seasonal tune-ups extend system lifespan and improve energy efficiency.
Commercial HVAC
Tailored heating and cooling solutions for offices, retail spaces, and industrial facilities. Our experts install VRF systems, gas heaters, and ventilation units while prioritizing energy efficiency and minimal business disruption across Pierce and King Counties.
Heating Maintenance
Preventative maintenance services keep heating systems operating efficiently. Our technicians clean components, optimize airflow, and identify potential issues during seasonal checkups to prevent costly breakdowns in residential and commercial properties.
Emergency Repairs
Available 24/7 for urgent HVAC issues, our rapid response team handles furnace failures, AC breakdowns, and electrical emergencies. We maintain immediate availability across the Greater South Sound area with fully equipped service vehicles.
VRF System Installation
Specialized VRF system design and installation services for multi-zone commercial applications. Our certified technicians implement energy-efficient solutions meeting current building codes while maximizing tenant comfort in large-scale developments.
People
Chris Ohman
Owner
Third-generation leader raised in Tacoma, overseeing daily operations. Graduated from Bellarmine Prep (Class of '92) and Santa Clara University, he champions community service and technical excellence.
Gretchen Ohman
Operations Manager
30-year HVAC industry veteran managing customer service and HR. Focuses on team integrity and client satisfaction while maintaining family business values for over 50 years of service.
Jim Still
President
40-year HVAC expert leading commercial operations. Specializes in complex installations and client relationship management, with technical expertise in energy-efficient system design and implementation.
Nick Still
Project Manager
Balances project oversight with community involvement, particularly youth athletics. Implements technical solutions while maintaining family commitment to service excellence across residential and commercial projects.
Questions
What areas do you serve?
We serve Pierce, King, and Thurston Counties, including Tacoma, Federal Way, Lacey, Gig Harbor, and surrounding communities.
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency repair services for residential and commercial HVAC systems across the Puget Sound region.
Are financing options available?
Yes, we offer customized financing plans for HVAC system replacements and major installations projects.
What brands do you work with?
As a Trane Comfort Specialist and Mitsubishi Diamond Contractor, we service all major HVAC brands.
How can I schedule service?
Call us at (253) 627-7543 or use our online request form to schedule appointments or emergency service.
Do you guarantee your work?
We provide a 100% Performance Guarantee on new Trane systems within the first year of installation.
Reviews (7)
Chazmin Peters
Jun 25, 2022
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Our experience with Narrows was excellent! We chose Narrows not only because their estimate was the lowest but because there wasn't a pushy sales type atmosphere, unlike the experiences we had with other companies. Chris' evaluation of our situation was fast, fair, and enjoyable. The installation team was friendly and efficient. We felt comfortable having Chris and his team in our home and look forward to working with them the future.
Norine Alvarado
Jun 06, 2022
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For anyone thinking about installing a mini split system in your home, call Narrows heating! I was thinking about letting a friend install the system for me and I'm so glad I didn't. It's a complex installation that involves attic and outside wiring, drilling through siding and lining up everything inside with the drilling. It took two skilled workers 2 days and an electrician on the second day. Narrows Heating set up all inspections after it was completed. The installation is perfect and works excellently; I'm thrilled with it and ready for the summer! Thank you Chris Calhoun and all the Narrows Heating staff that assisted me through the process.
V. Stanich
May 10, 2022
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Narrows Heating and Air Conditioning gave excellent customer service from start to finish. We needed a new furnace and were interested in converting our old gas furnace to a system using a heat pump. Chris came to bid on the job. He thoroughly described the HVAC options and we made an informed decision on a hybrid heating and cooling system. The estimate was very reasonable compared with estimates from other companies. Rich, Bill, and Trent installed the heat pump and furnace.
They were courteous and answered any questions that we had during the project. Lana came out following completion of the project to resolve a minor technical problem with the outside sensor which she fixed. Everyone was professional and very helpful. I highly recommend Narrows Heating & Air Conditioning for quality work and excellent service.
They were courteous and answered any questions that we had during the project. Lana came out following completion of the project to resolve a minor technical problem with the outside sensor which she fixed. Everyone was professional and very helpful. I highly recommend Narrows Heating & Air Conditioning for quality work and excellent service.
Tim Haueisen
Apr 26, 2022
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Had a great experience with Narrows. We replaced two old gas furnaces and added heat pumps for the A/C and better efficiency. Chris Calhoun communicated with us well while dealing with supply chain issues. The installation looks great and the guys were very professional. Service: Installation
Neil Piper
Apr 19, 2022
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Chris and the crew at Narrows Heating and AC were recommended to install a split level heat pump. There was a incentive from Tacoma Power for the system/install, and they made sure my setup and install qualified and gave me clear steps for what paperwork I needed to fill out and when to turn it in which I appreciated. The Mitsubishi ductless system they put in has been great so far with this surprise April 2022 cold snap vs my previous electric baseboard/cadet heaters. If you are curious about installing a heat pump system I would recommend Narrows for sure.
Edwin Nieves
Apr 14, 2022
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I am so appreciative of Narrows Heating and Chris Calhoun for their amazing customer services through the years! I had a 15 year heat pump that went out and the repairs were not cost effective. After checking and working with 3 different companies for bids, Narrows has the best pricing and since I worked with them in the past through my business, I chose them for the job. It took literally no time for them to replace my heat pump! I highly recommend Chris and shared his company info with friends already. Thank you Chris and Narrows for a great experience! Edwin
Sverre
Apr 13, 2022
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At first, I wanted to replace our existing HVAC system with the same brand. But then someone at McLendon's recommended Narrows Heating & Air Conditioning. So I called them up and they put us on their schedule. They were easy to work with, told me exactly what they're going to do, and answered all my questions. The new system was installed last week and it's awesome. They say a picture is worth a thousand words so I include a couple.
