Business Details
22 Years
experience
Trusted Flooring Experts in Chesapeake, VA
Family Flooring has been serving the Chesapeake, VA area since 2004 as a trusted provider of flooring solutions. Our family-owned business combines decades of industry experience with a commitment to quality craftsmanship and customer satisfaction. We specialize in the sale and professional installation of carpet, hardwood, laminate, tile, luxury vinyl, and waterproof flooring options. Our team honors all manufacturer warranties and provides a 1-year craftsmanship warranty on installations, ensuring long-term value for our clients. With two convenient locations and locally trained installers, we offer personalized service and competitive pricing through financing options with Synchrony.Our extensive product selection features leading brands like Mannington, Armstrong, and Shaw Industries, catering to diverse style preferences and functional needs. We prioritize transparent communication and tailored recommendations to help homeowners make informed flooring decisions. Our operational history and community focus have established us as a reliable choice for residential flooring projects in the region. Through consistent service excellence and technical expertise, we maintain our reputation as a trusted flooring partner. Our business model emphasizes accessibility, with flexible scheduling and free in-home estimates to accommodate client needs.
Services
Carpet Installation
Hardwood Flooring
Laminate Installation
Tile Flooring
Luxury Vinyl Installation
Waterproof Flooring
Vinyl Flooring
Natural Stone Installation
Glass Tile Installation
Flooring Consultation
Details
- Year established: 2004
Highlights and features
- Family-owned and operated since 2004 with local expertise
- 1-year craftsmanship warranty on all installations
- Extensive product selection from trusted brands like Mannington and Armstrong
- Financing options available through Synchrony Financial
- Locally trained installers for personalized service
What people say
Extensive product selection
Professional installation services
Helpful knowledgeable staff
Competitive pricing options
Satisfied repeat customers
Services
Carpet Installation
We offer comprehensive carpet installation services featuring premium brands like Shaw Industries and DH Floors. Our process includes professional measurement, subfloor preparation, and precise installation techniques for residential properties. Customers benefit from our 1-year craftsmanship warranty and access to over 430 carpet options in various colors and textures.
Hardwood Flooring
Our hardwood flooring solutions include solid and engineered options from IndusParquet and Mannington. We provide expert installation of traditional and luxury wood flooring with finishes that resist scratches and moisture damage. The service covers 3/4" solid planks and 5/8" engineered varieties in multiple widths and wood species.
Luxury Vinyl Installation
We install waterproof luxury vinyl planks and tiles from Armstrong Lutea and Mannington. This service includes subfloor preparation, precise cutting, and seamless installation for kitchens, bathrooms, and basements. Products feature realistic wood and stone patterns with commercial-grade durability for residential use.
Tile Flooring
Our tile flooring service covers porcelain, ceramic, and natural stone installations. We offer wall and floor tile options with various grout color choices and finishing techniques. The service includes proper substrate preparation and waterproofing for wet areas like bathrooms and kitchens.
Waterproof Flooring
We specialize in waterproof flooring solutions including SolidTech and Pergo products. This service addresses high-moisture areas with click-lock installation systems that resist water damage. Options include vinyl plank, laminate, and luxury vinyl tile varieties suitable for basements and commercial spaces.
Questions
What types of flooring do you install?
We install carpet, hardwood, laminate, tile, luxury vinyl, waterproof flooring, and natural stone options from leading manufacturers.
Do you offer financing options?
Yes, we provide financing through Synchrony Financial for qualified customers on flooring purchases and installation services.
What warranty coverage do you provide?
We honor all manufacturer warranties and offer a 1-year craftsmanship warranty on our installation workmanship.
Are your installers locally based?
Yes, we employ local installers who are trained in current flooring technologies and installation best practices.
Can I get a free estimate?
We provide free in-home estimates for all flooring projects in the Chesapeake, VA area.
What brands do you carry?
We feature products from Mannington, Armstrong, Shaw Industries, Raskin, and other leading flooring manufacturers.
Reviews (7)
Wanda White
Oct 14, 2021
Report
Had flooring installed about three months ago. Looks beautiful but noticed there feels like a little float or something in certain parts of the floor. Called to ask why and the "flooring experts" say they didn't know why. Didn't seem to concerned either. After making the sale and after installation nobody followed up to see how things went, to see if I was pleased or anything! Would definitely not recommend them.
Robert Sciacchitano
Aug 27, 2021
Report
Randy, Jeff and Their Contractor Joe worked with me after we uncovered a leak and helped monitor the moisture until the surface was ready for the flooring. The installer was fantastic and cared deeply about the quality of his work. I will be going back to them for additional flooring needs.
Michael Dragon
Jul 29, 2021
Report
Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our installers are the best around." He said 4 men would come out to do the job and it would be finished in 3 days. It'll be a "turn key" job he said. You won't have to worry about anything. Installers Brett and Cliff showed up to the job on day 1. It was SO incredibly poorly. done with a HUGE mess left in our house that we called Kevin and complained immediately. Kevin reassured us it would be perfect.
He asked that we let them finish the job and they will "fix any mistakes." Installers came back day 2. This time with a third guy. They ripped up bad installation from day 1 and started over only to install the carpet.
He asked that we let them finish the job and they will "fix any mistakes." Installers came back day 2. This time with a third guy. They ripped up bad installation from day 1 and started over only to install the carpet.
Mrs. C.
Jun 17, 2021
Report
I saw this company advertised in my Next Door App with great reviews, and since I'm in the market for hardwood floors I checked it out. My young son and I visited during the evening of October 1st. There was a man inside who was on the phone. He did not acknowledge us at all. I walked the store looking for a possible match for the hardwood planks I walked in with. My son sat at the table with the man on the phone who still said nothing to us.
Normally when a business owner or employee has a customer come in while on the phone, they will acknowledge their presence and say they'll be with you in a moment. I waited 16 minutes and nothing from him. We finally left. He didn't even say anything while we were leaving. I wanted to take his picture but he was conscious enough to block his face from my doing so. I hope you are able to look at your schedule to see who was working at 5:50pm on 10/1 and make the appropriate schedule changes so no one is subject to the unprofessionalism I endured.
Normally when a business owner or employee has a customer come in while on the phone, they will acknowledge their presence and say they'll be with you in a moment. I waited 16 minutes and nothing from him. We finally left. He didn't even say anything while we were leaving. I wanted to take his picture but he was conscious enough to block his face from my doing so. I hope you are able to look at your schedule to see who was working at 5:50pm on 10/1 and make the appropriate schedule changes so no one is subject to the unprofessionalism I endured.
Nikki H.
Apr 30, 2021
Report
We had them match the flex room to the rest of the downstairs. They had my exsisting flooring in stock and came out just a few days after we called. It is perfect, seamless, you would never know there was carpet in that room. They worked very quickly and were very nice. We only had one hiccup and that was on us not them, but they fixed the situation and didn't charge us extra. I do want to apologize for that though. I appreciate the company working with us. I look forward to working with them again and will recommend to anyone.
Annie Alexander
Apr 03, 2021
Report
We looked at all the big box stores and none of them came close to Family Flooring's selection! So happy we went there! Their customer service is outstanding and they took the time to understand our needs and recommend the best product! Glad we were able to buy local and find unique flooring our family will enjoy for many years!
Malibu Bay Property Mgmt
Dec 25, 2020
Report
Went to their website to research this company decided to use their contact form to contact them (I mean that is what it is there for) I wanted to hire them to do a flooring job, because that is what they supposedly do do you know no one ever called me back. So I hired someone else two days ago and the $1950 job is already done. Don't wast your time on a company that does not have the decency to return messages generated via potential customers through their own website contact form.
