Our mission is simple: to deliver reliable plumbing services that homeowners can depend on without worry. Serving Andover and nearby Connecticut areas, our skilled plumbers are trained to handle a wide range of residential plumbing needs, including emergency services available at all hours. We focus on efficient solutions that meet established industry standards while prioritizing customer satisfaction.Being locally owned allows us to maintain strong connections within the communities we serve. We support our work with meaningful guarantees, reinforcing our dedication to quality and timeliness. Our services include repairs, maintenance, drain care, and fixture support, all provided with respect for your home and time. Through professionalism and accountability, we aim to remain a trusted plumbing resource for our neighbors.
Served areas
- Andover, CT, East Hartford, CT, Hartford, CT, West Hartford, CT, Manchester, CT, Mansfield, CT, Middletown, CT, Plainville, CT, Plainfield, CT
Business details
- Year established: 2003
- Employees: 10
- Licensed
- Insured
Highlights and features
- Trusted local plumbers serving Andover and nearby Connecticut communities
- 24/7 emergency plumbing support with fast reliable response
- Industry-leading guarantees including on-time service promise
- Highly trained licensed plumbers focused on complete customer satisfaction
- Comprehensive plumbing solutions including septic and drain services
- Professional bathroom upgrades through Bath Concepts partnership
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
Services
Our team provides emergency plumbing services focused on immediate response and lasting solutions. Unexpected plumbing issues demand professional care without delay. Licensed plumbers are available day and night to manage repairs efficiently. We uphold clear pricing, skilled workmanship, and a strong commitment to meeting customer expectations.
Our water heater services are built around reliability, expertise, and long-term value for homeowners. We handle repair, routine maintenance, installation, and replacement with careful attention to detail. Backed by extensive training and industry knowledge, our plumbers ensure your system meets daily household demands. We focus on dependable solutions that support comfort and efficiency.
We provide comprehensive sewer services focused on preventing hazardous conditions and costly repairs. Sewer line issues often require immediate attention and experienced handling. Our licensed plumbers assess the system thoroughly before performing repairs or replacements. We prioritize solutions that are practical, reliable, and cost-conscious. Emergency sewer services are available twenty-four hours a day.
Our company provides reliable water line services focused on accuracy and long-term performance. We diagnose system concerns and apply the appropriate repair or replacement method. Every service is performed by skilled, licensed plumbers. Our satisfaction and punctuality guarantees demonstrate our dedication to dependable customer care.
Proper gas line service is essential, and we deliver it with professionalism and care. Our team manages installations and repairs using proven methods and thorough inspections. We focus on preventing hazards while ensuring dependable operation. Each service is supported by guarantees that reflect our dedication to quality results.
Our drain services are designed to keep your plumbing system operating efficiently and reliably. We install, clean, and clear drains to prevent disruptions that interfere with daily routines. Our experienced plumbers diagnose underlying issues accurately and provide practical solutions that protect your home, improve sanitation, and restore dependable drainage performance.
Our septic services are tailored to keep your system operating efficiently and dependably. We deliver thorough diagnostics, precise repairs, and complete system replacements when needed. Septic pumping is also available as part of our comprehensive offerings. With 24/7 emergency availability, we respond promptly when septic issues disrupt your home.
Our approach to leak detection emphasizes accuracy, efficiency, and respect for your home. We locate leaks in residential plumbing systems, including those hidden from view. Early detection reduces the risk of long-term structural damage. Once identified, our plumbers perform repairs promptly and professionally.
We provide comprehensive toilet plumbing solutions backed by experienced professionals. When components wear or malfunction, our plumbers resolve the issue using proven methods. Our goal is to restore dependable performance, reduce water waste, and ensure every toilet we service functions as intended.
Our approach to commercial plumbing focuses on dependable service and long-term performance. We work with all types of commercial plumbing systems, delivering code-compliant installations and repairs. By valuing punctuality and standing behind our workmanship, we help business owners maintain trust, comfort, and operational efficiency.
Reviews (22) Dianne Gray
Jan 18, 2026
Susan Elbaum
Jan 15, 2026
Jeff Roderick
Jan 12, 2026
Lindsey LaPorte
Jan 07, 2026
Julienne Gorneault
Dec 25, 2025
Jan Schneider
Dec 20, 2025
Dilek Senibic
Dec 12, 2025
Kristen Magnuson
Dec 09, 2025
This was a visit to repair a water leak that was not taking completely taken care of in the first visit. New faucet was installed and took care of leak under sink on the first visit. Leak was still apparent in the cellar after a few days, so had to call them. Ryan Wesson and Gunner came the same day that I called and since I paid a lot, it was worth it for the guarantee. They were both extremely professional and easy to talk to. Was able to voice my concerns and know that the work is guaranteed should the problem still exist. Everything that was done was explained and no further costs were added on. Thank you for the great service performed by Ryan and Gunner, and the company back up with no questions asked.
P. Trainman Smith
Dec 05, 2025
Elizabeth Gorelick
Dec 03, 2025
Ashish Patel
Nov 21, 2025
It was a great working experience with Ben Williams during well pump and submersible motor replacement. I still think I overpaid, but my water is up and running. Ben Williams was professional and courteous. I watched the entire installation and he didn't have any issue. He answered my all questions. Thanks again.
Niko Kapsalis
Nov 07, 2025
Brianne Sousa
Nov 04, 2025
Catherine Caban
Sep 26, 2025
Brian Lysak was very professional was on time and very knowledgeable about what was needed. He also was very personable. We discussed our pets and he showed me pics of his 19 year old cat which was nice. Normally people just come and talk about the job and leave. It was nice to be to be able to laugh with someone at 9 am in the
morning. Thanks Brian for making my morning Nutcracker.
morning. Thanks Brian for making my morning Nutcracker.
Alicia Tomlinson
Sep 26, 2025
Nikki Strick
Sep 20, 2025
Jordan arrived on time and was able to assess the issue. Very knowledgeable, courteous, processed our concerns. He explained how the installation will go and had informed us of how there is a shut off system that will inform you if there is a leak in your home by monitoring the water pressure, this updates Benjamin Franklin Plumbing of the issue and everything can be managed through your phone. A great preventive device that they can install and it saves your home and gives consumers like us a discount with our home insurance. JORDAN provided us with information and advise and the BEST Part is if you become a member you have ALL the different services that they offer in your fingertips. IF YOU OWN A HOME/CONDO/APARTMENT, BENJAMIN FRANKLIN PLUMBING IS THE ONLY COMPANY YOU NEED...Jordan, we really appreciate all this new information. Brand New Loyal members here!!!
Jeremy Cormier
Sep 07, 2025
We have Eric come out to pump our septic and he was extremely helpful and patient. Our house had a new tank out in and we didnt know know exact measurements. Eric took his time and was eager to find the tank for us unlike another company who basically left and never came back. Eric was knowledge and explained everything to us. Thank you for your help
Jason Woods
Sep 04, 2025
Jordan promptly arrived to assess the issue with my water heater. Upon his arrival, I informed him that another company had provided a quote. Jordan demonstrated respect and professionalism, asking that I hear him out while he presented alternative quotes. He offered detailed information on water heaters and identified additional concerns that required immediate attention to avoid potential future expenses. After presenting prices, Jordan observed my reaction and offered to revisit the quotes. Following a brief interval, he returned with a revised proposal that my girlfriend and I found satisfactory. As a result, a new water heater will be installed tomorrow, restoring our access to hot water. Throughout the process, Jordan remained committed to ensuring our satisfaction before departing. I would like to express my gratitude to Jordan for his dedication to his work and his commitment to providing exceptional customer service.
Ofelia Santini
Aug 22, 2025
Ryan Wesson was very professional, polite and thorough. He didnt leave until he made sure the leak stopped. He was here late. He even had plans that he was going to end up missing. This shows true dedication. He also walked by our 1/2 bath and heard a hissing sound and knew right away the problem and fixed that for us as well even though that wasnt on the work order he came for. He really knows what he is doing, was neat, put everything back in place, cleaned up everything and wore shoe coverings when entering our home. It is nice to know that a young man like him is super polite and showed he cares. Ben Franklin Plumbing is lucky to have such a great knowledgeable worker like Ryan! We were very pleased and would recommend Ben Plumbing and Ryan for sure!
William Burling
Jul 23, 2025
Earlier today I called Ben Franklin asking for my septic tank to be cleaned out. This company assigned a truck to arrive on the day I called.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.
Without doubt, this company does a superlative job at a reasonable cost.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.
Without doubt, this company does a superlative job at a reasonable cost.
Dustin Macuirzynski
Jun 21, 2025
Elliot was a great salesmen and was honest which is hard to find nowadays. He told me what is a must fix and gave me a great scope of work. The company also gave me an amazing price on a new install of my oil tank.
Nick, melichai and gentry were punctual, friendly and gave me a great time line of what was happening step by step. I could not be more please with how this turned out and this company. They quoted me and showed up the next day to complete the work and its amazing. Thank you and I would definitely recommend hiring them! If I have a plumbing issue in the future they will be my first call!
Nick, melichai and gentry were punctual, friendly and gave me a great time line of what was happening step by step. I could not be more please with how this turned out and this company. They quoted me and showed up the next day to complete the work and its amazing. Thank you and I would definitely recommend hiring them! If I have a plumbing issue in the future they will be my first call!
Domina Marmaduke
Apr 23, 2025
