Business Details
Welcome to Reliable Heating and Cooling, your reliable partner for HVAC needs, conveniently located in Indian Trail and serving the surrounding communities such as Monroe, Matthews, Mint Hill, Stallings, Wesley Chapel, Weddington, and the Charlotte metro area. As a locally owned, minority-owned, and veteran-owned company, we are dedicated to providing exceptional heating, ventilation, and air conditioning solutions to our customers.
Understanding the importance of a comfortable indoor environment, especially in North Carolina's dynamic climate, we are committed to excellence. With 15 years of experience, our highly skilled technicians specialize in HVAC repair and installation services for Heat Pumps, AC units, and Furnaces.
Understanding the importance of a comfortable indoor environment, especially in North Carolina's dynamic climate, we are committed to excellence. With 15 years of experience, our highly skilled technicians specialize in HVAC repair and installation services for Heat Pumps, AC units, and Furnaces.
Details
- Licensed
- Insured
Highlights and features
- We offer sameday emergency service with no overtime charges.
- Our $89 diagnostic fee is waived on repairs.
- We provide clear, upfront pricing with no surprises.
- We are veteran owned and family-owned since 2008.
- Our 455+ five-star Google reviews reflect trusted service.
Payment methods
- Debit cards
- Credit cards
- Financing available
Services
AC Repair
AC Repair addresses cooling failures in residential homes, targeting homeowners experiencing inefficient or nonfunctioning air conditioners. Our technicians diagnose refrigerant leaks, electrical faults, and component wear to restore optimal performance quickly. Clients receive fast, reliable fixes backed by transparent pricing and a waived diagnostic fee when repairs are completed.
Furnace Installation
Furnace Installation provides new heating systems for residential properties, serving homeowners seeking reliable warmth during winter. Our skilled technicians install highefficiency furnaces that meet local climate demands and ensure consistent comfort. Homeowners gain lower energy bills, longer equipment life, and peace of mind from a professionally installed system.
Heat Pump Installation
Heat Pump Installation offers yearround climate control by providing both heating and cooling through a single energyefficient unit. Our certified technicians size the system correctly, install it with precision, and integrate it seamlessly with existing ductwork. Clients enjoy consistent indoor temperatures, reduced utility costs, and eligibility for financing options.
Maintenance Plan
A Maintenance Plan schedules annual tuneups to keep HVAC systems running efficiently and prevent costly breakdowns. Our technicians clean coils, check refrigerant levels, lubricate moving parts, and inspect ductwork for leaks. This proactive service reduces energy waste and extends system lifespan.
Emergency Service
Emergency Service provides sameday HVAC repairs for urgent heating or cooling failures, serving homeowners in need of immediate assistance. Our technicians arrive promptly, diagnose the issue onsite, and complete repairs without extra charges. Customers enjoy consistent indoor temperatures, reduced utility costs, and eligibility for financing options.
Reviews (28)
Ray Ridenhour
Apr 13, 2024
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Michael and his team are very good at keeping our air conditioning and heating system at peak performance. They care about treating their customers fairly. Always on time.
J.
Apr 04, 2024
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Great service Matt did an incredible job, very professional and polite service, if you have any air conditioning issues, call these guys for the best service.
Linda Weghorst
Mar 16, 2024
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I called with suspicious CO2 alarm and the came out to the house immediately. Found I had a leak and are promptly replacing my furnace.
Don Kransteuber
Feb 28, 2024
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The service team did an excellent job! Very professional, communicated regularly, worked the problem until a proper solution was identified. Will hire again!
E. Y.
Feb 07, 2024
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Matt was professional and very knowledgeable. He took the time to explain the problems and solutions.
J. Crawford
Feb 01, 2024
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Reliable Heating and Cooling responded quickly, arrived on time and were thorough with their review of our equipment. They came recommended and lived up to the recommendation.
Joy Jackson
Jan 12, 2024
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Matt was professional, courteous and we have heat on the first floor. He explained in detail what needs to be corrected. Appreciate his honesty and experience.
Joe Matthews
Jan 09, 2024
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On time. Professional. Polite. Fixed the furnace within 20 minutes. Great to have this kind of service especially with the very low temperatures on the way. Thanks Mike and Lindsey!
Thru Hiker
Dec 30, 2023
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Matt was very prompt, professional and efficient. I highly recommend him AND Reliable Heating and Cooling. Thanks guys!
Chris Swanson
Dec 23, 2023
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We use Reliable for our routine maintenance and have been very pleased. W also just had our first repair and they were out to our house same-day, had to order the part, and were back installing it 2 days later. Quite happy with the service we continue to receive!
Sharone Halevi
Dec 14, 2023
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Repaired my furnace quickly and very professionally. Responses are fast and easy to work with. Highly recommended!
Angel Pablos
Dec 14, 2023
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Truly, I'd wholeheartedly recommend this company for your Heating and Cooling needs. They're a team of professionals committed to delivering top-notch service and honesty. The technician who came by was extremely professional and truly knowledgeable about their job. They gave me a lot of confidence in their expertise, and I appreciated that they didn't try to overcharge or suggest unnecessary services.
Kaitlyn Brock
Dec 13, 2023
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I absolutely LOVE this company. With the colder weather coming, I turned on my heat one day and my house wouldn't heat properly. I called them up and they responded quickly sending Mike out to take a look at our HVAC system. He was able to identify the root problem and solve it quickly and efficiently. I feel much more confident having my home ready going into December! I can't recommend them highly enough!
Char C.
Dec 12, 2023
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Reliable is exactly the right name. So thrilled with the service received. Nick was a pleasure to work with-really went above and beyond to make sure we were comfortable and satisfied. Thank you!
Abby Brossette
Dec 10, 2023
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Great customer service! They were timely and fixed my HVAC issues in one visit. Good pricing, I will be recommending them to my friends.
Spence J.
Dec 04, 2023
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Great work at a fair price. I was in a jam with our heating and Nick was able to come out and get things working quickly.
Maria Tirado
Dec 03, 2023
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Our heat went out and they came right away to repair our furnace! Great service at a fair price if you need any HVAC work done in Charlotte.
Gloria Martinez
Dec 01, 2023
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Mike! I cant thank you enough! Changed my whole unit a few months back then yesterday thermostat went blank and my house was 58 degrees within the first few hours. Thank you for coming out after Thanksgiving and getting my unit back up within 2 hours after arriving!
Debbie Llavona
Nov 06, 2023
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Could not recommend these guys enough. With temps dropping, my heater was not keeping up and with my elderly parents here, I was worried what the winter would bring. Michael came out right away and was able to get it fixed up and working. I also got a maintenance package to make sure we're covered for the coming months. If your heater is giving you trouble in the Charlotte area, I highly recommend them.
Manuel Madero
Sep 26, 2023
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Needed my furnace fixed and they were quick, professional, and affordable. I would highly recommend them. Services:HVAC system repair, Heating system repair, Repair HVAC, Heating system maintenance
Daniel Soto
Jul 10, 2023
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Mike was the technician that came out when my AC went out. I have 3 kids and life felt so crazy with such a hot summer. Mike was so kind and understanding. Our AC was up and running in no time. Thank you so much! Definitely recommend. Services:HVAC system maintenance, A/C system maintenance
A. Blondo
Oct 20, 2018
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Jason A was the service tech from Reliable Mechanical Services that was assigned to check out our furnace. The problem being that the gas flame would only come on for a few seconds and then trip off. He arrived within the scheduled service call appt. time. Jason quickly diagnosed the problem as a bad flame sensor and a failing flame igniter. he did not have the replacement parts on his truck and told me that he would have to get them from the parts warehouse in the morning assuming they had them in stock.
I received a text the following morning from Jason stating that he had the parts and was on the way over to install them. He arrived within an hour and installed the new parts. PROBLEM SOLVED. I highly recommend Reliable Mechanical Services and Jason. He was very knowledable and personable.!
I received a text the following morning from Jason stating that he had the parts and was on the way over to install them. He arrived within an hour and installed the new parts. PROBLEM SOLVED. I highly recommend Reliable Mechanical Services and Jason. He was very knowledable and personable.!
Kristie Byrd
Sep 29, 2017
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Couldn't ask for better. Our old AC went out and our pets were panting. Reliable had a loaner out THAT DAY! They worked and helped us deal with our insurances and warranties and made sure that we had everything we needed. Including double checking the unit size with our SF to make me happy. Shannon at the call center helped me with everything I needed and Jeff called whenever I had technical questions and made sure I understood what was needed. Bravo!
Adam RrrADAM Bingel
Mar 02, 2017
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Great experience with these guys on numerous occasions. Have used more than once, for varying items. Very knowledgeable and professional. Reasonable priced, and more importantly, they do not try to "up-sell", as if it is serviceable, they service it, and do not try to sell you something new to make more $$$. Have a lot of trust with these guys and highly recommend.
Lisa Welch
Mar 01, 2017
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Jeff and his crew are awesome! They helped us deal with our insurance company when our A/C went out. They made sure we were ok during the process since we had a newborn at home. They definitely went above and beyond to help us stay cool!
Steven Feezor
Jan 29, 2017
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I can't begin to describe how happy I was with the service RMS gave me. Shannon worked with me over the phone to get me scheduled and handled my home warranty claim. Jason, the initial tech, came out and thoroughly checked my system to find my evap coil needed to be replaced. And a 3 person crew came out and installed my parts in less than 2.5 hours. Every interaction I had was friendly and professional from start to finish. My house is cooling great and I couldn't be happier. I will use RMS for any AC job going forward. Thanks guys!
Randall Down
Sep 25, 2016
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Yesterday, which was Labor Day, was our first experience with RMS. Surprisingly, I received a call back in a reasonable amount of time by Jeff. He advised that someone would be out today (Tuesday) between 9am - 10am. Sure enough, I got a call by Jason to let me know he was en route and he arrived before 10am. Jason quickly diagnosed our no cooling issue, he left to pick up a part, called me again in a short period of time to advised that he was en route back to our home. He arrived, replaced the part (fixed the issue) within minutes and after payment, he was on his way to the next call. Wow!
A. Gross
Dec 11, 2015
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Jeff was highly recommended for an issue with my ac/heat pump. He was very knowledgeable and accommodating. He was honest and fair and would recommend him without any reservations. A pleasure to do business with.