Business Details
27 Years
experience
Emergency
services
Your Trusted Local Partner for Damage Restoration Solutions
Willow Grove Royal Water Damage has served the Philadelphia metropolitan area for over 25 years, establishing itself as a trusted leader in comprehensive property restoration. Our IICRC-certified technicians specialize in water damage remediation, sewage cleanup, mold remediation, asbestos testing/removal, and fire/smoke damage restoration. With strategically located offices in Willow Grove, Philadelphia, Feasterville-Trevose, and Elverson, we provide rapid 24/7 response times across Montgomery, Bucks, Delaware, Chester, and Philadelphia Counties. Our team combines cutting-edge technology with proven industry methodologies to deliver efficient, code-compliant solutions that prioritize property safety and structural integrity.Holding an A+ BBB rating and Angie's List Grade A recognition, we maintain rigorous quality control standards while offering direct insurance billing for client convenience. Our localized expertise extends to unique Philadelphia-area challenges, from historic rowhome water damage to modern commercial flood restoration, ensuring tailored solutions that respect both property values and community needs.
Services
Water Damage
Sewage Cleanup
Mold Remediation
Asbestos Removal
Fire Damage
Commercial Restoration
Details
- Year established: 1999
Highlights and features
- Local expertise in Philadelphia's unique property challenges
- 24/7 emergency response with 1-hour average arrival time
- A+ BBB rating with verified client satisfaction guarantees
- Direct insurance billing with transparent cost documentation
- Triple coverage locations for rapid regional response
Associations and certifications
- IICRC
- Better Business Bureau
- Angie's List
What people say
Prompt emergency service
Professional technicians
Transparent communication
Insurance coordination
Thorough restoration
Services
Water Damage Remediation
Our IICRC-certified technicians specialize in comprehensive water damage recovery using industrial-grade equipment. We follow strict insurance protocols for documentation, including thermal imaging moisture detection and structural drying verification. Services cover emergency water extraction, drywall removal, antimicrobial treatment, and complete property restoration to pre-loss condition.
Sewage Backup Cleanup
We handle Category 3 water damage with OSHA-compliant safety procedures using hazmat-rated PPE. Our process includes biohazard removal, enzymatic decontamination, and HEPA air filtration. Technicians perform odor elimination through ozone treatments while following EPA guidelines for waste disposal to ensure complete sanitization of contaminated environments.
Mold Remediation
Our six-step mold remediation process follows IICRC S520 standards, including moisture mapping with thermal cameras and HEPA-filtered negative air containment. We perform third-party clearance testing using EMMA sampling and implement antimicrobial barrier treatments. Services address both residential and commercial properties with specialized protocols for Class 4 mold situations.
Asbestos Testing Removal
NESHAP-certified professionals conduct comprehensive asbestos surveys using phase contrast microscopy analysis. Our removal process employs full containment with decontamination chambers, HEPA vacuuming, and regulated waste transport. We provide material testing prior to renovations and maintain strict compliance with OSHA's 1926.1101 standards for worker protection.
Fire Damage Repair
Our complete fire restoration includes content inventory with barcode tracking, thermal fog odor neutralization, and structural rebuild services. We follow the HAAG-certified damage assessment methodology and provide detailed scope documentation for insurance claims. Services include duct cleaning with Rotobrush technology and ozone chamber treatments for smoke-damaged contents.
Questions
Do you provide 24/7 emergency services?
Yes, our trained technicians are available 24 hours a day, 7 days a week for immediate response to water, fire, and mold emergencies.
How quickly can you arrive for emergency service?
Our average response time is under 60 minutes throughout the Philadelphia metropolitan area with strategically located service centers.
Do you work directly with insurance companies?
Yes, we handle complete insurance documentation including digital scope-of-damage reports and direct billing with all major carriers.
Are your technicians certified for restoration work?
All technicians hold current IICRC certifications in Water Damage Restoration, Mold Remediation, and Odor Control among other specialties.
What areas do you service?
We serve Philadelphia, Bucks, Montgomery, Delaware, and Chester counties with multiple regional dispatch centers for rapid response.
Do you guarantee your restoration work?
Yes, all restoration services include a one-year warranty against workmanship defects and our team will address any post-service concerns.
Reviews (7)
Liat Izhak
May 15, 2022
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The Royal team has been amazing! They were quick to respond, very professional, made sure to update us along the process, they were on time for every appointment and we are thankful for their service, particularly Peter (the project manger) who was the contact person and made sure we are satisfied. Thank you all! Service: Water damage-related cleanup & repair
Leanne Biank
May 13, 2022
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The team from Royal Water Damage Restoration were there for us after a nasty storm flooded our basement. They came in quickly to help us get all the water out and with all the equipment you could imagine (blowers, dryers, heaters, dehumidifiers and pumps) to dry everything out quickly. They sanitized and dried everything to the bone so we don't have to worry about mold growing. Thank you so much to the Royal Water Damage Restoration Team!
Rony Rozner
Apr 24, 2022
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David and his crew were very responsive, professional and considerate of our property. Their home-office staff work crew were always quick to return my calls and provided me with complete, detailed answers to my many questions. And while I hope to never use them again, I'm very glad that I did. Service: Water damage-related cleanup & repair
Jennifer Oh
Apr 10, 2022
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When your basement floods and you're already so stressed. Royal helped by easing the stress. They were responsive, efficient at cleaning up and out everything, and communication was great. Paul the manager and his team were so professional, honest, and friendly. Made a stressful situation definitely better. Services: Water damage-related cleanup & repair, Water damage-related mold removal
Colleen Walsh
Jan 16, 2022
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They were extremely accommodation and timely as well as very professional. They did a phenomenal job cleaning up the mess in our house with as little disruption to our lives as possible. They also helped me through how to navigate my insurance claim as it was all new to me. Royal went above and beyond and I would highly recommend them.
Gun Akkor
Dec 20, 2021
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I hired Royal Water Damage Restoration following a water pipe leak in my bathroom. I hired them primarily because they paid close attention to the environmental issues before starting the demolition. They tested the air for mold, and sheetrock for presence of asbestos, etc. They completed the work promptly, continuously measured and communicated the status through out the project. They worked diligently to get the right amount of money from the insurance company.
Insurance company disagreed on the duration of the project without knowing the details. August was a very humid month and the joists were soaked. So it took longer to finish the project. They worked with me and the insurance company to get the best possible out come.
Insurance company disagreed on the duration of the project without knowing the details. August was a very humid month and the joists were soaked. So it took longer to finish the project. They worked with me and the insurance company to get the best possible out come.
Lacey Althouse
Dec 18, 2021
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Royal Water did a good job at water restoration, but they don't offer dry wall service. This means that after they were done drying the walls, they left us with the walls open. This was really really difficult for me and my husband. It would have been hard at any time, but on top of it, it was right before Thanksgiving. We had to quickly source our own dry wallers, which is difficult to do. Unfortunately, the dry wallers we used damaged the walls and we have to redo the project. So now weeks later, we still have open walls. Next time, I'll be sure to find a water restoration company that can close up the walls they open. For that reason, I wouldn't use this company again.
