Rated 4.62 / 5 from 21 reviews
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Sun Mechanical John Carr takes owning a small business very seriously. Committed to keeping Sun Mechanical relevant, skilled, and customer focused he makes it a point to answer his phone whenever it rings, day or night. "When the heating or air is out, or a hot water tank is leaking people want to talk to someone who can help.

A machine or a service that 'transfers the call' doesn't inspire confidence, " said John. "I like my customers to be comfortable knowing help is on the way." This is why more than half of Sun Mechanical's business is from direct referrals. John is responsive and understands the urgency homeowners feel in the face of an emergency.
Business details
  • Year established: 1990
  • Employees: 1
  • Licensed
Services
Air Duct Sealing
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An air tight duct system reduces heating and cooling bills and keeps harmful and unwanted particles from crawl spaces or attics out of your air flow. Call us for an estimate to seal all seams, joints, and connections in your air duct system duct work, and add immediate efficiency to your HVAC system.
Emergency
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Southside Hampton Roads weather is said to be mild by some comparisons. But our proximity to so many waterfronts makes winters feel colder and summers hot and much more humid. So when you heating or air conditioning goes out you feel it! We know that systems go out when you least expect it but need it most, and we respect your urgency.
Reviews (21)
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Chris
May 18, 2022
Critical: Professionalism Very rude and unprofessional old man, next time you want to cuss out and intimidate a young girl in the middle of the street I'll be there
Lori Cote
Jun 22, 2021
Absolutely excellent, in both quality of the work, response time, attention to detail and persistence to make sure the problem was fixed correctly. All of this at a better price than other HVAC companies. This guy is honest, affordable and good! Don't go anywhere else, period. Services: Thermostat repair, Repair HVAC
Amanda Adams
Jan 07, 2021
First time to call Sun Mechanical. Found them via home advisor. It was a Sunday morning one of the hottest day of the year, my outside HVAC unit had stopped working. They were at my house before noon. So easy to work with they came so quickly completed repair in less than an hour. I will never call anyone else except Sun Mechanical. Very reasonable prices!
A. Jones
Jun 16, 2020
Technician showed up right on time as promised did a quick prompt job of diagnosing my air conditioner not working. He gave me options on price and length of warranties to fix it after I chose the least expensive option he was happily taking care of me right away got my air conditioner blowing cold on the first visit I would recommend them to anyone
Megan Gabriele
Jun 15, 2020
I would highly recommend John and the crew of Sun Mechanical. They were extremely knowledgeable, professional, and timely in their install work and if we call with concerns. They replaced our entire system in the heat of summer and still did so with smile. We are beyond pleased with their install and service! HIGHLY recommended!
Nicholas German
May 06, 2020
My first experience was pleasant, he come out and quickly diagnosed what was wrong with my HVAC and had a temporary fix until he could order the part. Said he would order it and schedule a time to come back. Weeks went by and I called him and he said he hadn't ordered the part and was waiting for me to call him back because they had been busy. Cool, he ordered the part and scheduled a visit to the house.

On my way home early from work that day, I am notified he will not make it out and has to reschedule. Then he tells me at my convenience we can reschedule and that he would not charge me full price for the labor because I had already taken time off work. Weeks went by and several attempts to have him come failed and often got last second calls or text saying her could come out between small times windows. Notified him again that my wife would be home on leave the following week, and he told me he would contact me the first of the week to schedule, messaged him a few times and didn't here anything. Wednesday rolled around and I had my wife call him after more ignored messages.

She contacted him and he was at an appt and said he would call her when he was done. 3 hours later she calls again and he finally agreed to come. The fix was done within 20 minutes and was billed full price after everything. I would never use again, worst customer service I have ever received, even after dealing with AHS companies!
Janelle Hampton
Jan 09, 2020
Did a great job installing our new heating/ac. Very prompt and will call you back quickly so you don't spend forever waiting on them in any capacity. Nice people and cleaned up after themselves. Would highly recommend!
Iveta Lama
May 09, 2019
Our A/C unit has been leaking from time to time and we had a leak today. My husband found Sun Mechanical on home advisor and called. John returned his call within 10 minutes and talked us through the problem and helped us unclog our unit. We can turn the our unit back on, thank God because it's over 92° outside. We will be scheduling a maintenance appointment with him this week. Thank you so much John.
Carolina
Jul 27, 2017
Professional and honest. Charged quoted price even when had to do more than expected.
Otto
Jan 17, 2017
Honest, upfront, friendly guy. Went out of his way to correct a rare issue that popped up. AAA+ service I would highly recommend.
Tom Noffsinger
Aug 29, 2016
Our AC unit went out on a Friday afternoon. We called John at Sun Mechanical that afternoon and he was there that night to fix it! We thought we would be without AC all weekend but we were up and running within an hour of him arriving, at a great price!
Terrence
Mar 03, 2016
On time, very courteous, very efficient, very amiable and cleaned up everything. The price was right. Did a very professional job and I would definitely use him again and recommend him anyone.
Tom Noffsinger
Feb 02, 2016
Our AC unit went out on a Friday afternoon. We called John at Sun Mechanical that afternoon and he was there that night to fix it! We thought we would be without AC all weekend but we were up and running within an hour of him arriving, at a great price!
Dawn Shantz Pontz
Jul 16, 2015
John has now done two repairs for us. He replaced our hot water heater in our garage. He was the best quote we received, he explained the repair, arrived on time, completed the work, and cleaned up afterward.
Jason
Jun 23, 2015
. communicated the needs of the repair clearly and was able to diagnose the issue quickly.
Sharon
Jun 04, 2015
Thank you for such great honest service. My son is in the US Navy and stationed away from his home in Norfolk. The hot water heater is out, I live in CA. Trying to help, as a mom and a realtor, I sent an email to Home Advisor. Got a call from John Carr in the morning, and he had the problem solved before dinner. Great service. Great Price. And to top it off Honest as Well.
Geraldine Hall
Nov 03, 2014
I have used Sun Mechanical in the past to do repairs on my furnace, was very satisfied with fairness of price and clean up before they left. Today John came to fix my AC which has been out for a few days, had quotes from two other companies that seemed high. John came out and quoted me for the same work at a budget friendly price. He also went above and cleaned my outside unit and checked coolant levels. Thanks John for giving us back comfort and making it out late in the day! I have faith now that there are companies that can be trusted for their prices and honest work.
Sandra Borror
Sep 05, 2014
John installed two thermostat modules for our customer. I recommend him for all your HVAC and servicing needs.
Bryan Agnello
Jul 22, 2014
I called John when it was very hot. Ac not working. He was out within 6 hours. My employees and customers thank you.
Ginger Pickett
Jul 04, 2014
I called John this week on July 1st to tell him we had no air. He came out that night and tried to fix and I knew it was beyond repair. The next day he had a new one installed and the next day I had air conditioning and a new HVAC system.
Geraldine Hall
May 15, 2014
I have used Sun Mechanical in the past to do repairs on my furnace, was very satisfied with fairness of price and clean up before they left. Today John came to fix my AC which has been out for a few days, had quotes from two other companies that seemed high.