Springer Professional

Lucas is my technician, and the only reason I'm rating Springer Pest Control (SPC) a 4 - Lucas himself deserves 5 stars. I have had SPC do summer service for the past two summers and I could indeed tell a difference. This year, the day after my scheduled service a carpenter bee hive had been created against my house just outside the back door. I called SPC, told the receptionist my dilemma and she informed me that Lucas had left for vacation and that she would let her manager know, as it would require management approval to dispatch someone out to correct the issue.

They never came, never followed up with me, and I was stung, and others were also stung by these bees. 6 gallons of bug spray from me and the hive continue to thrive. My next scheduled appointment arrived, but I had a doctor appointment when Lucas came to conduct service. I was disappointed that I didn't have a chance to tell, and show Lucas about the hive.

But that was alright, because Lucas found the hive and eradicated it. I'm angry at the management for not caring enough about their customers to send help. Lucas, thank you for an excellent year.

Erik has been my pest control technician for about a year. He is extremely knowledgeable and detailed with his inspections. He is responsive and listens to my concerns. I am allergic to hornets/yellow jackets and when I recently thought there was a nest in my yard, he came out the same day to take care of things. Thank you Erik for all you do!

Jay has been our Springer contact for 8 years. His has always answered my many questions that aren't on business hours immediately and usually can fix the problem the next day. He is absolutely the best!

Never had problems with each time Jay has treated or sprayed my house. He's a blessing. Very professional & gives me great advice. He's very well liked! Services: Spider extermination, Rodent extermination, Ant extermination

I have been very happy with their service. They inspected my home for the presale so we felt it was best to try them out. Spend $50 monthly plus tax for them to come out every other month for regular inspections. However, I have called them between inspections for spiders and wasps. They come out for everything but bedbugs and usually can come out within two days.

I have been with Springer for many years. I have within the last year had Caleb S assigned to take care of my home. He is the most thorough technician we have experienced. He has always taken the extra time to explain any questions that I may have. He never disappoints. Art Knapp also does an outstanding job, he provides service to a Townhome Community I manage on the south side.

When we bought our house, our sellers neglected to disclose a mouse infestation. It wasn't caught in our home inspection, either. By the time we moved in, mice had infested all of our baseboards and kitchen appliances - some which had to be replaced. To avoid mediation, our sellers paid Springer for any/all installation costs, plus the first installment (60 days) of service.

A technician came to our house within 24 hours, and did another inspection for us - just for peace of mind. The mice were gone within 2 weeks of install. Our house is of historic age, so we decided to continue the service. It's been helpful for spiders and stink bugs, and we haven't seen a mouse since we moved in. We pay $100 every 60 days, and Springer comes out that often to do upkeep on the exterior and interior.

Their products are safe for our pets and plants, and they're always courteous when they come through. Because it's a contract, we can also call them outside of schedule for pest control, and they'll take care of the problem. They also place flags outdoors where we could come in contact with chemicals, which is when doing yard work. They have an online payment system that uses PayPal, and it's really easy to use.

Their office staff is always very friendly when we need anything. We also have our service technician's cell number, and he's always very flexible with our schedules. It's been just around 3 years now, and we're still very happy with the service. We'll likely continue using Springer for pest control and maintenance while we live here.

Danny Morris has been cleaning my carpet each quarter for over a year now, and he always does a magnificent job. He's personable and thorough, always asking about problem areas and making his own observations about areas that need special treatment.

We have had Springer Pest Control now over a year and we could not be happier with the services provided by Andy, our service technician. Andy has always been very helpful, professional & thorough. He is also a great resource of referrals for other Springer Services that we have used & been very happy with. When we needed our carpets cleaned, Andy was quick to mention Springer Carpet Cleaning services to us & we were thrilled with the results!

We will be using Springer Professional Services for many years. We will look to them first for whatever we might need done because they have proven to be THE BEST, in the home care industry in the Des Moines area. We can always count on Andy to do a VERY good job and be happy to do it!

My family and I have been loyal clients of Springer for several years, including after we moved homes in the metro area. They have always taken great care of us and we really appreciate their excellent customer service. Our technician at our new home is Shawn Williams, and he does excellent work. His is prompt, friendly, and explains things well. We appreciate the help that Springer is for taking care of our home, and we always recommend them to friends and family who need a referral.

We've used Springer Pest Solutions for a few years. We've always had great service. They contact us consistently ahead of the visit to learn concerns and discuss what will be included in this service. Shawn Williams is our current technician and he covered everything we needed him to, contacted us ahead of time, and left a thorough feedback note from the visit. We really appreciate the great customer service. Thanks Shawn and Springer!

I have been using Springer's pest control service for over 3 years now and am extremely happy with their service. Shawn does a great job and he always calls ahead of time and is knowledgeable and professional and great with my dogs (added bonus). I highly recommend! I have also used their carpet cleaning service and will likely use their area rug cleaner service in the future as well.

Springer has been great to work with. Andy is always professional and very helpful at each visit. If we have an issue in between scheduled visits, he makes sure to get to our house as soon as he can. Great customer service overall!

So disappointed. I was a pest control customer and decided to have them clean our carpets. Do not hire them for carpet cleaning. My cat had an accident and it wasn't even touched. $300 for our entire house and one guy was done in an hour. Since we weren't home I doubt he even did anything. He did leave our door unlocked. So frustrated and disappointed. I will also be canceling our pest control services. I do not want to do business with a company with this low of standards.

The mosquito control service is the best money I spent on my yard this year! We've been able to sit on the deck in the evening and enjoy it without getting bitten alive. So grateful for the fabulous service.

Started getting ants in a home we recently purchased and they were really bothering our kittens. Called and they got an inspector scheduled for just a few hours later. Which was super convenient. Inspector came and looked at the issue and gave us a quote. Their prices however were high. They did offer a lot but you had to sign a contract to get service for a monthly rate, and they service the home every 2 months.

They had a bit more than what we needed such as flying insects and termite monitors (which our HOA takes care of). Overall they offer a lot and have a large service fleet, but their prices were a bit steep for our needs and we just needed a one time treatment and not a contract.

I highly recommend Springer carpet cleaners. more importantly I will use them again. They are courteous, professional, ethical, integrity and their customer relations are A++. Tamara is on the front line and very accommodating and Angel who did the service thoughtful and efficient.

I called Springer based on a coupon I received in the mail. They came out and appraised the cost of cleaning my rug. I agreed with the price and they took the rug. I was very, very happy with the results.

Dan M showed up on time and did an outstanding job cleaning our carpets & tile. We had several area rugs cleaned that look great too. We were so impressed with our first time use of their floor care service, that we signed up for their quarterly cleaning program.

8/21/15 Here at Elsie/Ligutti Apartments we have been serviced for our pest control needs by Springer for almost three years. Springer has always provided us with the highest quality of professionalism and services.

My two oriental rugs were picked up and cleaned. They look fantastic. The fringe is now white again. The colors were renewed. Wish I had done it sooner. They had gone through 3 dogs and many family dinners.