Rated 4.5 / 5 from 22 reviews
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Service Legends Heating & Cooling To be the nation's leader in providing legendary customer service excellence; by listening to our clients needs and responding with passion for the benefit of our clients, our community, and ourselves. In 1997 at the age of 20, Brian Leech was working for a small heating & cooling company and saving money for college.

He quickly realized the home services industry was not known for its customer service excellence. With this realization, he set out on a journey to make a difference! Brian Leech had 4 things when he set out on this journey: an endless amount of drive and ambition, a burning passion to serve others, a little heating and cooling knowledge, and $750.
Services
Heating
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Service Legends prides itself on how well we meet your needs when it comes to furnace service in Des Moines. We understand how critical it is for you and your family to get help when the winter temperatures dip into almost polar temperatures. How can you trust anything less than Service Legend's high quality and caring customer service?
Heat Pump
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Did you get an energy usage letter from Mid-American Energy? Chances are you did. along with every other homeowner. If your furnace or air conditioner is over 10 years old, we can.
New / Replacement AC
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Replacing an old inefficient air conditioner is not most homeowners' idea of a good time. It is a large investment that most people will only do once in a lifetime. It pays to take your time and be well educated during the process. What to expect when scheduling your free estimate.
Emergency AC Service
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We show up with a Warehouse on Wheels. Our vans are stuffed full of thousands of parts to fix the most common problems. We are able to resolve most emergency calls on the spot. Is your air conditioner not working? Waking up sweating to a smoldering house with a broken air conditioner is kinda like that dream where you show up to the prom in your underwear!
Air Conditioner Repairs
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Up to 71% of AC Repairs can be Prevented with Proper Annual Maintenance and the Average Life is Extended by 7 Years! When it comes to air conditioner maintenance many companies only have 1 option. I have found that our clients want options based upon their needs. That's why we have 4 levels of service for your maintenance needs.
Videos
What's it really like to be a Service Legend? Watch the video to find out!
Reviews (22)
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T. H.
Jun 20, 2022
Justin was amazing. I'm nosey. I want to understand how something works, why it's not working, and what is done to fix it. He was so kind to me, explained everything and gave me advice on the pros and cons of repair vs new. I trusted him. I felt that he was honest and sincere. I felt comfortable with him and knew I could ask him anything. It was a great experience!
Brandi Gustafson
May 29, 2022
From the time I made the initial call it was less then 48 hours for everything to be up and working! Adam explained all my options so i understood everything! thanks Adam and Service Legends! Miguel actually did the install very informative making sure we had no questions before he left and made sure we knew exactly how our new systems worked. Great job Miguel!

We will definitely get the word out as we both work with the public! Hopefully we can direct some more business your way! Thanks again for the ease of business, have a great day!
Nate Simons
May 23, 2022
Professional and courteous. I received a call ahead of time to ensure I was prepared for their arrival. The service man (Karl) was extremely nice and took the time to explain everything to me in detail and in terms I could understand. He offered several options for service from basic (low $) to advanced (high $) with no pressure to choose one over the other. I would certt choose Service Legends over any other home maintenance providers I've ever worked with before.
Alex Ernst
May 17, 2022
Worst service I've ever had in my life. Had technician come to my house and quote me $1300 for a leak test and repairs. When I asked for a breakdown of the $1300 I was told he couldn't provide that. Found a small leak but stated he did not feel comfortable making the repair as he wasn't sure it would fix the problem. When I asked if there would be a reduction of price since repairs are not being made, he changed the story and said $1300 is just the price of a leak test.

I called another service who came out the same day and said the leak test should have been completed for $400-500. When I called the next day to discuss all of this I spoke with a rep who took all my info and stated a manager would call me. Later in the day the same rep called me back and basically told me I was out of luck. Again I requested a breakdown of why their test cost $1300 and again I was given zero information. Very shady business and I would definitely look elsewhere.
Britney Samuelson
Apr 26, 2022
My husband and I are first-time homeowners. You can imagine our surprise when we noticed water leaking in our upper kitchen cupboard from our bathroom above after only living in the home for three days. We called Service Legends after hours and they sent Sean over to us ASAP the next day. Sean was a true professional-friendly, informative, and thorough.

He explained everything to me which was so helpful since I know next to nothing about plumbing. He successfully identified the source of the leak and provided us with upfront pricing for best case scenarios and worst case scenarios so we could plan. He also called my home warranty company and filled out their forms on the spot. Finally, he cleaned up after the job completely and provided very clear next steps.

I couldn't have asked for anyone better. We will definitely be using Service Legends for future needs in our house. It feels good to have found someone we can trust so quickly!
Joe F.
Mar 09, 2022
Once again great service from Service Legends! I've had them out multiple times in the past two years for either repair of existing equipment or installation of new. They're always quick, on time, and absolutely polite and professional. They'll also ask you if you want them to wear masks. My latest encounter was a suspected water heater problem that turned out to be something I created (long story but a very simple solution). They didn't even charge me! Highly recommend this company!
Jody Miller
Feb 05, 2022
Great experience so far, have not had the install yet. The service and sales have been a great experience with an unfortunate scenario of our HVAC system going out in a very cold stretch of time. They knew we were in a bad position to delay and shop around, but I never once felt the pressure or that they were taking advantage of our situation. Jason the tech was great and was upfront with repair vs. replacement and after reviewing the options was very patient with us making the decision to replace instead of a repair that would have been a very temporary fix. Alex from sales was truly a genuine professional that was not only patient and sincere but was honest and upfront about details. While I can't say that we got the best possible price, I do feel 100% confident that we got the best value for our dollar with the service and piece of mind.
Justin P.
Jan 18, 2022
Been a service club member for nearly 4 years and I have always had 5-star service with every tech that's visited. We had our furnace go out today at 1230pm and they sent a tech by 2! Jason was an awesome technician who diagnosed the issue quickly and explained what went wrong and which issues were under warranty with our system. We were back with heat by 3! Best. Service. Ever. Absolutely recommend this company!
Cathy C.
Jan 09, 2022
Curtis and Miguel did an exceptional job installing my new furnace and water heater. The house was a balmy 25 degrees and my pipes were frozen. They both took great care in making sure the new furnace and water heater were operating correctly. Also, since the pipes were frozen, they made sure everything was running as it should and repaired any leaks that came about.

I was truly impressed by their professionalism and patience with the many obstacles they faced during their time in my home. As always, Service Legends knocks it out of the park with their rock star employees. I am truly grateful and appreciative for all of their hard work and effort.
Charlotte Ann Redman Zanoni
Jan 06, 2022
So polite and professional. He even took my trash cans in from the curb!
Matt Green
Jan 05, 2022
Excellent service from Jason O'Polka today! Very professional and honest with the inspection! Explained everything well and gave great advice on things! Thank you Service Legends!
Margarita Campos Schultz
Jan 04, 2022
Excellent service by Nick at Service Legends! We will definitely be using this company again for future needs and plan to request Nick as our rep each time!
Nicole Warren
Jan 02, 2022
They were able to come out in less than 24 hours, Blake was super friendly and efficient.
Stephen Lasaw Brewer
Dec 30, 2021
Service Legends are very professional people and they know actually what to do once your problem is diagnosed or l may say when your problem is discovered. Thank God for Service Legends staff especially Jake. Thanks buddy.
Suzanne Wallace Billeter
Dec 19, 2021
Always helpful and great piece of mind knowing that I have the membership. Gabe did an excellent job on our furnace. Very knowledgeable and quick to respond and fix. Thank you!
Matt Elsbury
Dec 13, 2021
New furnace installed 12-17. Today is 12-19 and should have kept old furnace because it still worked. New furnace works when it wants to and had a service tech come out with no results of fixing New! Furnace. Will keep everyone posted if it ever gets fixed. Space heaters are a life saver especially with a new born in the house. Update 12-20 Great customer service and response. They worked with us to resolve the issue ASAP. Very happy with how they handled the situation. Look forward to doing business in the future. Thank you
Eric Vanderploeg
Aug 12, 2016
So I'm normally not one to complain but was pretty disappointed as a loyal monthly payer of some sort of preferred customer deal several years with no problems and continued to pay to be a preferred customer.
Terry Gragg
Mar 18, 2016
We called Service Legends on March 8th after 3:30 pm and said they would have a service technician at our house between 6:00 & 6:30 the same night. and just around that time Josh C. shows up with a ton of info about Service Legends and the products the install.
Sandi Rund
Feb 24, 2016
I have been working with Service Legends for several years for all of my heating and cooling needs. This is a company with integrity, extraordinary customer service and quality in all areas of business.
Max Garcia
Feb 16, 2016
My heat went out and Zack showed up at my doorstep 3 hours later and immediately found the problem. That same day they had Josh come right back and help me get set up with a new furnace. Both were extremely polite and helpful giving honest opinions.
Nate Iowa
Feb 09, 2016
Called because my furnace wasn't working. They came within a couple hours and within minutes discovered what the issue was. However, the fix didn't come so quickly. They charge a $99 service call fee which apparently includes a full inspection of the unit.
Joan Lamb
Dec 18, 2015
I was very impressed with Service Legends! When Justin arrived to give our furnace a maintenance check, he looked professional - clean-cut with a crisp white shirt - and greeted me with a smile. He was on time (ALWAYS appreciated), thorough, and explained the process to me in terms I could understand.