Rated 4.46 / 5 from 24 reviews
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Parks Heating & Cooling We have been in business since 1973, and we are proud to offer our expertise on heating and cooling services to the greater Charlotte area. Parks Heating & Cooling provides comprehensive HVAC services to keep all of our customers happy, safe and comfortable at any point of the year. What happens when your air conditioner or heating system goes out in the middle of the night?

The professional technicians at Parks Heating & Cooling are available 24/7 around Charlotte, NC to address any issues you may encounter. Our vehicles are always fully stocked with various parts and tools, so we are able to offer comprehensive repair services at any time of the day.
Services
Emergency
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When you contact Parks Heating & Cooling for emergency service, we guarantee you will get the same level of professionalism and expertise you get during a scheduled repair or maintenance appointment. Our team of certified home comfort repair technicians will work tirelessly to get to the bottom of your problem and provide an effective repair solution.
Maintenance
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Our Service Partners Plan is a preventive maintenance program for your heating and cooling system. Our expert technicians clean, inspect and tune up your system to make sure it is in proper working order for the upcoming cooling season.
Indoor Air Quality
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Unfortunately, modern heating and cooling systems can trap dust mites, pollen, mold and other allergens inside your home or business, making the air unhealthy to breathe. Parks Heating & Cooling believes you should be able to breathe freely in your home or business.
Cooling
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When your air conditioner decides to stop working in the middle of a heat wave, your family is left to sweat it out in discomfort. With one call to Parks Heating & Cooling, you can enjoy comfort once again. We service all makes and models of air conditioners, and our technicians have seen almost every type on the market today.
Heating
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While heating systems are designed to last for a long time, they eventually start to malfunction or experience reduced efficiency after years of use. Over time, the stress of use combined with dust or debris circulated through the air can cause the components in your system to fail. Sometimes, in spite of our expertise, repair is not the most economical option.
Reviews (24)
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Arthur Piwcio
Jun 25, 2022
We had our A/C go out in one of the hottest weeks of the year. Within 3 days they had the equipment and a schedule to replace it. Edward and Enrique were awesome! They showed up early and worked like crazy to get the new system installed and running! Great guys with an amazing sense of humor. If they work on your system, be prepared to be amused and see some fantastic work. Highly recommended!
Melvina Porter
Jun 25, 2022
Jordan was on time and completed the job fairly quickly. Very professional. I would recommend this company to family and friends. Service: HVAC system repair
Paul Ackels
Jun 25, 2022
Lewis is an asset to parks. Professional and courteous. Use Parks new electrical department. Service: HVAC system maintenance
Ruben Arecco
Jun 19, 2022
Victor Montoya the service technician was very helpful and thoroughly explained the service process. I would recommend Parks without reservations. Services: HVAC system maintenance, Heating system maintenance
Maria Collazos
Jun 19, 2022
Jordan was very nice and answered my questions. He was very knowledgeable and has a great people skills! Service: HVAC system repair
Veronica Dawkins
Jun 17, 2022
Victor found the issue and was done very quickly. He even recorded the before & after and shared them with me. Service: HVAC system maintenance
Walter Ford
Jun 15, 2022
Really responsive. Called in the morning, technician showed up 4 hours later and got right on diagnostic effort. Well done Service: HVAC system repair
Kelly Hahn
Jun 14, 2022
Very forthcoming and transparent on what was wrong. Was able to get me I the same day I called. Service: A/C system repair
David Burbo
Jun 12, 2022
Would highly recommend Parks. Thier service and expertise is spot on. Very professional and delivered what was agreed upon in a very timely manner Service: Install AC
Julie H.
Jun 03, 2019
Will continue using Parks as everything I was concerned about has been explained to my satisfaction. Thank you.
Rhonda B.
May 20, 2019
Really disappointed in service. Just paid $630 per hour to replace a motor all while experiencing a technician trying to up sell me. Technician advised that my 9 year old Lenox system is at end of life. My complaint to parks customer service manager resulted in zero satisfaction and sarcastic response in " I'll make a note in your account that you don't wish to have technicians advise you ".

There is a significant difference between advice and up sell. I requested to not have a technician that is paid on commission and to not pay $630 per hour. Parks is unable to support either request.
Bart B.
Jul 31, 2018
We had used Parks a few times in the past because they were the initial installers of our HVAC system. We had mostly good experience with the service techs when we had to have a faulty part replaced on our heat pump (parts covered under warranty, labor was not, which is total BS). We ended up signing up for the bi-annual service plan to keep things humming along.

When the first service came around and the guy was in and out in a short period of time, I knew this was a racket. And this week, those suspicions were confirmed. Parks came out in late April for the summer tune-up.all reports good! This week, our condensation pipe was clogged and we called them back to clear it out. Want to know what they said? They are not responsible for anything that happens right after the service plan is complete.

And it gets better.then they wanted $562 to clear the pipe.are you freaking kidding me? I'm going to end this post before I start a profanity laced diatribe but needless to say, we will NEVER use these crooks again and I encourage everyone else to find another HVAC vendor as well.
Kerri E.
Jun 30, 2018
Air went out in the middle of the night. Anthony was at my house by 11:30 the next morning (on a Saturday!) He fixed the problem in an hour or less and was very friendly but professional. He explained what the problem was and what needed to be replaced. I am so grateful.we are literally in the middle of a heat wave! I would have had to go to a hotel tonight! THANKS
E. R.
Jan 11, 2018
According to the Environmental Protection Agency, indoor air pollution is one of the top five environmental dangers. Estimates indicate that the average American home has an indoor air quality level that is two to five times more polluted then the worst outside air, leading to problems with asthma, allergies and other respiratory disorders.
Jonathan H.
Jan 07, 2018
Called Parks late on a Saturday night when my downstairs furnace went out and temp was 5 degrees. Other companies had a long lead time, but Mike from Parks came out and had me up and running in no time. I was impressed with the folks on the phone as well as Mike's professionalism and good nature.
Brandon S.
Oct 26, 2017
Honestly, would be a 1 star review if Sergio Martinez didn't come out recently and totally redeemed the company. He took great care of us and we can't thank him enough for doing such a great job. I'm sure no HVAC companies have rave reviews, but people like Sergio make bad experiences a little easier.
G. K.
Jul 30, 2017
Temperatures in North Carolina can get quite warm in the summer. Add humidity to the equation, and you have a recipe for discomfort in your home. Stay cool this summer with air conditioning repair, maintenance and installation from Parks Heating & Cooling.
Megan R.
Feb 27, 2017
I had an issue with my air conditioning right at the end of our warm fall last year. Parks Heating & Cooling had a rep out to me at 5pm on a Sunday (a day no one should have to work!) and he helped assess the situation and set me up for success. They are always responsive and helpful when I have questions. The rep was even great with my dog, and careful in my house being sure not to track anything. I know they'll be helpful in the future for anything else.
Lauren B.
Feb 17, 2017
Parks Heating and Cooling is perfect for our family as we set it up as a 'set it and forget it' kind of service. They call us to schedule appointments when it's time to service our heating/AC, they are in and out quickly and quietly. There technicians are honest (the last one told us our filter wasn't dirty enough to change and showed it to me to prove it) and polite. I would recommend!
Gene E.
Feb 17, 2017
Parks Heating and Air provides great service. Their technicians are timely, courteous, professional, skilled and knowledgeable.
E. K.
Feb 10, 2017
With hundreds of years of combined experience in the Charlotte metro area, Parks Heating & Cooling is a name you can trust for heating installation, repair and maintenance work.
Ann D.
Nov 21, 2016
I have been using this company for years in North Carolina. Every time I deal with customer service, or the technician or anyone there, they are extremely pleasant and helpful. My only regret is not giving them this review sooner. They deserve the recognition and praise. Highly recommended for a/c and heating problems and they're fast in responding.
F. L.
Mar 03, 2016
Is your home comfort system functioning as efficiently as it should? Are small problems growing into big ones because you are unaware of them? Parks Heating & Cooling offers HVAC inspections as part of our comprehensive heating and cooling services for North Carolina home and business owners.
R. L.
May 21, 2015
HVAC problems do not always happen during normal business hours. When your furnace decides to stop working on a frigid winter night or your air conditioner breaks in the middle of a weekend heat wave, you face a true emergency. Not only is your comfort at stake, but your safety may be as well. That's why Parks Heating & Cooling offers services 24 hours a day, 7 days per week.