Rated 5 / 5 from 50 reviews
5
50
4
0
3
0
2
0
1
0
Website
Call
M&R Refrigeration At M&R Refrigeration, we pride ourselves on our outstanding and unbeatable AC repair services in Surprise, AZ! Here at M&R Refrigeration, we offer an extensive variety of services including residential and commercial services and commercial refrigeration services. Among these services, we offer cooling, heating, and refrigeration services.
Business details
  • Year established: 2017
Services
AC repairs
Report
Our technicians are trained to provide the best possible service in order to help ensure we give the most comprehensive and thorough repair services, every time. We are dedicated to keeping your climate systems optimized for the most comfortable and healthy living environments possible. If your AC isn’t operating at peak performance, we will have you back to comfort in no time with our comprehensive diagnostics and pinpointed professional repairs.
AC installation
Report
Our professionally trained technicians will be there to guide you through the process of choosing the most efficient and reliable upgrade for your structure and budget.
Reviews (50)
Write a Review
Mary A.
Jun 15, 2022
My A/C went out and after calling Matt, he arranged to have a technician out in a few hours. The tech pinpointed the issue as the capacitor and offered to install it immediately. Since our unit is old, we decided to replace it rather than waiting for another part to fail. The Tech was refreshingly transparent about the purchase and installed the new part so we could stay cool.

Amazing that they were able to complete the installation the next day. Cleaned up afterwards and were very professional. Today we are sitting in our cool and comfy house. The new unit comes with a 10 year parts and labor warranty, so no more air conditioning concerns hanging over our heads. I would definitely recommend them for repairs and replacements.
Meg H.
Jun 02, 2022
A/C went out on a Wednesday evening. We called M&R and they dispatched Tim to us within an hour. He identified the problem and fixed it right away. He had the part he needed and fabricated a special piece to hold it in place properly. He was so knowledgeable, pleasant and quick! THANK YOU Tim and M&R!
Joshua E.
May 29, 2022
I've worked with Aaron and Daniel from this company and they both were amazing! Daniel came most recently, today, to help solve our cooling issue. Quick and easy service, got us back up and feeling cool again in no time. He even explained what went wrong and took a moment to show me. Thanks for your amazing service! You will be the only cooling company I use and recommend.
Deniece P.
May 07, 2022
After a disaster of being Parker and Sons "family" subscription and being ripped off by their upsales and bad repair technicians, we set out for new a/c servic. M&R booked us quick! Came out within the designated time, serviced our a/c for the summer without any upsales, love that! I think we just found our new a/c "family" for service!
Brad H.
Mar 22, 2022
Was looking to have my AC serviced before summer hit. M&R had the highest rating and I can see why. Jessie was my technician that arrived that day, called to let me know he was running behind. Honestly I didn't expect him to make it that day (it was almost 5pm) but he arrived and was super polite and professional. Serviced my AC, explained what was worn and measured how well it was functioning. Extremely pleased with Jessie and M&R when the time comes to replace my system this will be the company I call.
Billy N.
Mar 11, 2022
I had another air conditioner issue and this is my third time using this company. Overall they have service my unit well and got me back up and running and minimum time.
Mary S.
Feb 25, 2022
Jesse was on time, professional, asked questions and listened to what we had to say. All total in 10 minutes the heat was back on due to a missed circuit breaker switched off. Great response and would call again if needed.
Cheryl Shockey
Dec 16, 2021
Did a fantastic job at the American legion in Wickenburg today, did a perfect job went above and beyond as always thank you so very much.
Gary B.
Nov 26, 2021
My HVAC repairman left town so I was in the market for a new company. I was looking for a dependable company, veteran-owned, affordable, and honest with no up-sell that you find with the big companies. After my first preventive appointment, I'd say that M&R is my new HVAC company. My service technician, Oscar, was very knowledgeable, pointing out things I never knew about my system. The service call, which included a check of my A/C and heating systems, ran me $89. I'll definitely reschedule with M&R for my HVAC needs.
Hugh N.
Oct 27, 2021
For a few years & a few times now, we have trusted and satisfied with M & R Refrigeration. The responses were quick. The services was speedy & efficient. We get our AC fixed & we are happy. Definitely is on my A+ side & to recommend to my network. Kudos
Matt B.
Oct 06, 2021
The air conditioner was not working in our business. The service call guy came very fast he was friendly and checked it out found out what the problem was which was a bad fuse and was able to get it up and running quickly. The cost was fair and the service was great and we always like to support local small businesses like ourselves.
Don B.
Jul 25, 2021
This is truly a 5 Star company. They have all friendly people and always charge less then I expect. Today they came out, same day service and got me up and running for my 25 guests tonight. On a Saturday at 5:30 pm still happy, still friendly, looking clean, and not in a hurry. It was less then 150$ Thanks guys you saved my game!
Greg N.
Jul 08, 2021
AC went out at the worst time (July in AZ!). Most places were a week out or longer for a service call. M&R was available the next day. Fast, efficient, and professional. Thank you!
Janie W.
Jul 06, 2021
Fast and efficient service. Showed up when expected and did a nice clean organized installation of our garage air conditioning. They were so very knowledgeable about the product and even checked on us to find out if we had any questions the next day after they installed the unit. Honest and reliable.
Sarah Young
Jul 02, 2021
Excellent service every step of the way! Matthew came out the same day that our a/c stopped working, and provided a solution to keep us comfortable in the time leading up to the replacement of our unit. On the day of the install, Matthew and his team arrived on time and were professional, thorough and diligent, as well as personable and kind to my family - and to my cats.
Nick S.
Jun 29, 2021
Wow - Awesome team, Amazing Service and Dedication to making it be done right. Thank you for showing up so late in the evening, My Gosh what commitment! I gave them an early out to come the next day given they were working since 3:30am that morning. He stopped by fixed us and was out at 10PM! Who does this? He still had two more stops! No question but that when we get these 14 yr old units replaced, the ONLY ones we will call will be M&R. He uses units made out of TX and they are solid as my best friend replaced his units 2 yrs ago. He loves the units. Thank You. M&R
Anne P.
Jun 25, 2021
We had a tenant without AC; M & R came out on a late Friday and assessed the situation and came up with a game plan. They came out the very next day (Saturday) and installed a new split unit. My tenants spent one day in a hotel and I was able to leave on vacation as planned. They sent updates and pictures, the tenants stated it's the best unit they've ever had. Many many Thanks to M&R Refrigeration
Anne P.
Jun 25, 2021
We had a tenant without AC; M & R came out on a late Friday and assessed the situation and came up with a game plan. They came out the very next day (Saturday) and installed a new split unit. My tenants spent one day in a hotel and I was able to leave on vacation as planned. They sent updates and pictures, the tenants stated it's the best unit they've ever had. Many many Thanks to M&R Refrigeration
Kim C.
Jun 22, 2021
They were able to come out quickly to look at my AC unit. Fixed it without charging me an arm and a leg. Fast, friendly, affordable. Definitely recommend.
Dave D.
Jun 04, 2021
Quick response during the busy season for them. Took great care of us and very polite. Will definitely use them in the future.
Janet H.
May 28, 2021
Easy thermostat install and maintenance inspection. Professional and took the time to help install app and train us.
Dan C.
May 11, 2021
They did a fantastic job installing my new smart thermostat and came the same day!
Thomas P.
May 06, 2021
One month ago Matthew and his associate Aaron arrived first thing in the morning to install a ductless a/c and heating unit in my 720 sq. ft. garage in Scottsdale. The goal was to reduce the 110F+ furnace temperatures inside during summer to make the space a usable workshop and to reduce heat damage to the many rubber parts in my old machines. Matthew helped me spec the appropriate unit and also advised on insulation issues.

The work was completed by the evening. This was a 'turnkey' installation, meaning that M&R Refrigeration did all the procurement, installation and related electrical work. I procured attic insulation separately and insulated the insides of the garage doors myself. The whole experience showed this contractor to be of the highest integrity and skill. Pricing was fair and competitive.

Everything was done exactly as promised, with strict compliance with the timetable. There was no damage to exterior stucco or internal drywall. Communication was clear and the pre-inspection process was done carefully to ensure that there were no surprises when it came to installation. It is 100F outside as I write, and I am returning to the garage in a few minutes to turn some wrenches in 76F comfort. M&R's work comes with a 10 year hardware and a 10 year labor warranty. I recommend M&R Refrigeration without any reservations.
Jessica S.
Apr 05, 2021
Definately would recommend this company. My mom's air conditioner finally stopped working after 23 years. Our go to ac guy had given her a quote. I found M & R Refrigeration on Yelp and gave them a call. I believe it is always good to get more than one quote. I spoke with Matthew who was super cool. They were spot on with cost with as our go to guy.

This company also included a 10 year labor warranty in the price which our go to guy was an additional $1398. My mom decided to stick with our go to guy as she feels comfortable and trusts him. She thinks with her health problems she won't be around long enough to worry about it. My silly mom. My neighbor on the other hand had an issue with their ac and I gave them both M & R and our go to guys number.

They are always looking for me to look things up on Yelp for them. They chose M & R due to cost and the 10 year warranty parts and labor being included in the price. The had their units replaced and were super happy with the communication, price and quality of work.
Joshua Exley
Mar 15, 2021
Aaron came out from the company and did a fantastic job with fixing our AC unit. He was very thorough and explained things along the way. We asked some questions and he was helpful. The Owner who sets up your appointment is quick and excellent with communication. I have a company for the future with M & R. Thanks again!
Joshua Exley
Mar 15, 2021
Aaron came out from the company and did a fantastic job with fixing our AC unit. He was very thorough and explained things along the way. We asked some questions and he was helpful. The Owner who sets up your appointment is quick and excellent with communication. I have a company for the future with M & R. Thanks again!!
Tom W.
Mar 12, 2021
Matthew and his team installed new a/c system. Was very informative, I could tell they really took pride in their job. I will continue to use their services.
Stephanie D.
Jan 05, 2021
We were stood up by another company to do a tune up on our a/c unit. My husband called M&R and was able to get a next day appointment. Incredibly thorough work and very affordable. Would highly recommend.
Michael R.
Jan 02, 2021
Aaron showed up on Friday night, troubleshooting why the furnace kept shutting off for limit switch. Couldn't figure it out that night, made it a point to come back and get the job done. He figured it out Saturday morning and had the furnace back and running again. M & R was my 2nd opinion. I'm glad I did that, because the other big name in town came in Thursday night, and told me the flue was clogged causing the stoppage. M&R told me they had the tools to clean the flue but wanted to re-diagnose just in case. 5-10 minutes in, Aaron told me the flue was clear, and he would continue troubleshooting.
Kyann M.
Sep 26, 2020
We called M & R to service our heating/cooling system in preparation for cooler months. Richard showed up right on time (wearing a mask - thank you!) He checked out both of our house units and put them into good working order, and also repaired the mini-cooler in the workshop. We were very impressed with how knowledgeable and honest he was. We were also very pleasantly surprised with the bill.

It was reasonable and fair. (We've had some really terrible experiences with other companies in the past.) We HIGHLY recommend M & R - and we plan to only call them when we are in need. Thanks to Richard and M & R for a job well done!
Serena S.
Aug 30, 2020
My ac went out again after having a bunch of work done by three different people in a year. It's a Sunday and I called 4 other people Who were not available before finding M & R. He came out within a few hours and fixed some fuze That had been broken and Jerry rigged with tape by a prior person. I will definitely use them again I didn't feel like I was being sold, He was very straightforward and honest
Brandy Harrington-Lynch
Aug 15, 2020
This company is Legit & I would refer them anytime. My A/C went out and within one hour the technician was here had the parts on truck and fixed my unit. Prices are very affordable! Thank you so much Matt I appreciate you & your technician for getting things done so fast. #support your local businesses. Thank you, Brandy & Matt Lynch
Nate Villarreal
Jul 15, 2020
These guys were fantastic. Highly recommend! They responded quickly. Fixed the problem quickly. Very affordable. Tech was friendly and professional. I couldn't be happier! If you have any ac issues, please call these guys.
Nate Villarreal
Jul 15, 2020
These guys were fantastic. Highly recommend! They responded quickly. Fixed the problem quickly. Very affordable. Tech was friendly and professional. I couldn't be happier! If you have any ac issues, please call these guys.
Heidi M.
Jul 14, 2020
I had an excellent experience! I sent a message to M & R via Yelp after 5pm on a Sunday night and received a reply message within 10 minutes.this is also during COVID.I had an air conditioning issue in a rental property. Matthew, the owner was extremely prompt, very efficient and professional. He was able to go out to property, repair, the same day, for a fair price. I'll deifianty reach out to M & R Refrigeration next time I need help or AC maintenance.
Rebecca W.
Jul 12, 2020
I highly recommend M&R Refrigeration. Our a/c went out on one of the hottest days of the summer. Matthew came out on a Saturday night, found the problem, and fixed it in less than an hour. He explained the problem, replaced the part, and charged a fair price. He was courteous, friendly, and professional. We are very happy customers!
Julie Vickerman
Jul 10, 2020
Once again! Freaking saves the night! Company in from out of town and 9:00 pm a/c goes out! 116 today! Matt was here in no time! I have raved about them before but now even more! We can't thank you enough for your honesty and quick response! Highly highly recommend! PLEASE save his name and number to your contacts! We CAN NOT THANK YOU ENOUGH!
Julie Vickerman
Jul 10, 2020
Once again!!! Freaking saves the night!! Company in from out of town and 9:00 pm a/c goes out! 116 today!! Matt was here in no time!!! I have raved about them before but now even more!! We can’t thank you enough for your honesty and quick response!!! Highly highly recommend! PLEASE save his name and number to your contacts!! We CAN NOT THANK YOU ENOUGH!!!
Jenn Woodcock Mulvihill Iii
Jul 05, 2020
Of course are A/C went out the night before 4th of July. I had called someone and they never showed up. Then I found Matt and his tech Richard. They got us back up and working on a holiday. I am very grateful for them and will continue to use them in the future.
Meg H.
Jul 02, 2020
Aaron came out to the house on 6/29. He was early! He was really nice, polite and knowledgeable. He did a thorough check of our struggling a/c system and figured out the problem quickly. The repair took time and effort -- he had to run and get a part and his boss had to come out with some special equipment. He was in constant contact with our out-of-area landlord, which helped a lot. It's working GREAT now. Thank you, Aaron and M&R!
Al G.
May 26, 2020
Like always when you least expect it your A/C goes out on an extended holiday weekend! This turned out to be a positive experience, when put it out that we needed service on our A/C and we did get a few responses not knowing any of the companies we chose M&R refrigeration. They reached out to us right away gave us a very reasonable service call quote, their work ethic is impeccable.

They called as they said they would, kept us in the loop of their schedule so that we weren't tied up all day the work was great they got us up and running in no time ( they carried the parts) haces us a warranty and made a few suggestions to help us in the future. These are the type of services we long for and I know who we are going to call and recommend, thank you Matthew,
Teri Wright
May 18, 2020
I had an old unit and even with a home warranty they kept sending me subpar techs. one said you'll need a new system at the tune of almost 9k, another 7500, I called around and was going to go with another company but after reviews and multiple checking, they never showed up. My AC died, and it was of course in the 100s. ugh. did a new search. came across Matthew and I'm blessed I did.

He doesn't BS you, he's upfront, knows his sh*t, and he stands by his word. that's HARD to find these days. I financed and he came over the next day, got the unit in and job done. I have questions I'll text him and he'll answer honestly. I'll recommend him and continue to use him for services. If you're in the market for HVAC work to get done give this company a chance.

I'm glad I did and he's local. Thanks Matthew. you and your crew were great. I wanted to wait a week or two see if I had issues and nope. its been great doing business with you.
Stephani Duran Pobst
Aug 24, 2019
M & R came out and helped us when our air went out. He was honest, virtuous and quick. We also had them do work for our in laws. We highly recommend them and would use them again in a heart beat.
Ginny Runte Larson
Jun 18, 2019
Matt and Ryan are two of the most honest, hardworking, caring people I have ever met! They have taken amazing, personal, way above and beyond care of my widowed elderly mother. They treated her as if she were their own grandmother. I highly recommend that you call them for any air conditioning needs you might have! Thank you, thank you, thank you, Matt and Ryan! Check out their web page for a great idea of all of the services they have to offer - you can’t go wrong with them!
Maureen Argus
Jun 04, 2019
Matthew was great today helping us to get our air conditioner back up and running. Matthew explained the problem, sent pictures of the melted wires in the attic that caused our two and a half year old air conditioner (and home) to stop working. Matthew went above and beyond in not only fixing the wires in the attic, he checked the maintenance of our air conditioner and tightened all the wires in our fuse box to prevent any other melted wires and fire. The price was reasonable. I highly recommend Matthew.
Wendy Garcia
May 02, 2019
Came home from work today to find the AC not working. I called M&R Refrigeration and they got me up and running in no time flat! Mathew was here within the hour so the kids and I could have a comfortable night. Many thanks to M&R for the quick service and affordable price!
Wayne Howard
Aug 19, 2018
I want to say thanks to Matthew I called today for a needed repair he was out and made a great repair. I will most defiantly recommend to any friends who need a/c repairs. He is one of the last good honest folks to deal with. He also has a great work ethic and you will not be sold any crap that is not needed. Glad to have met you Matthew.
Sheryl Pederson Bsales
Mar 10, 2018
Our water heater went and I found Matt through the Nextdoor app. I called him on a Thursday night, talked for a few minutes, and we had a new water heater installed by the next afternoon. It is obvious when you meet him that he takes great pride in his work and really wants to make sure his customers are happy. He explained everything in great detail. Matt is a great guy and I will be recommending him to anyone who needs work done. You will be glad you went with Matt and M&R Refrigeration.
Pati Cox
Nov 12, 2017
Excellent, prompt, knowledgeable with reasonable prices! Highly recommend this business! Matt was contacted for our rental condo and in 2 days he was replacing our air conditioning allowing our tenant to remain comfortable. We live out of state and he sent & texted photos of problem areas before and after completion of new AC. His quoted price with labor remained the same. Highly recommend this business!
Erika Trump
Sep 04, 2017
Would definitely recommend Matt to anyone! I have had him come out to my house twice now and he responds faster then any company I have ever called! He is reliable and honest and reasonably priced and will not jack you around! He will definitely get my business in the future!