Kaleidoscope Floors

From the team in the showroom to the installers, you can't beat the quality and reliability of Kaleidoscope. Thank you again for a great job.

From helping me to choose a vinyl to match the carpet, to measuring, planning and installation - everything was best you could ask for. Customer service is their priority and it shows. Corbin was great to work with and the installers were phenomenal! They were doing our lake house which is small to begin with but made it work perfectly. 100% happy with everything!

Best service ever! I felt like I had personal shoppers! Love my new tiles in my bathtub surround. A couple boxes came in damaged, they replaced it with ease. Best service ever!

When my wife and moved to Ft Wayne last year (just getting around to this review now!) we purchased a house where we needed to replace 95% of the flooring. We went to multiple places in town and also looked online. While there were some decent places, Corbyn at Kaleidoscope was the only one who really went the extra mile to find us flooring we loved that was also in our price range (not an easy task with how much area we were doing).

In addition, the installers were also great. They are Kaleidoscope employees as well (which we learned is not the case at every flooring company- something that made us feel more secure that it was all handled by one company in case any issues came up). Was definitely a great experience start to finish, and to reiterate just really appreciated the time and effort Corbyn took in understanding exactly where we were at and making it happen!

We had an exceptional experience. I can't express enough how much I appreciated Damon Roe's patience. We have an older home, which means the area we were trying to tile/carpet is not your typical shape nor size. He helped me narrow down their vast amount of choices to something that fit our home and budget. Damon's customer service is top notch! We highly recommend you ask for him by name as well as the installers, Chip and Dominic. They too were excellent to work with. Their superb craftsmanship was noticed by our Easter guests. Thanks again guys.

I told the sales guy, Damon, from the get-go that I only needed carpet for one 12 x 13 room and that I was hoping to find a remnant for under $500. He didn't have a suitable remnant, but he showed me some samples that were $3.09/sq.ft., and he said that that included measuring, installation, and removal of the old carpet and pad. (No mention of having to spend X amount in order to get the free installation.) So that would have been under $500.

I took some sample boards, made my choice, placed my order. A guy came out to measure, and a few days later, Damon calls and says the total is around $660, including $250 for installation and a $55 ordering charge! So, bottom line, he wasted a lot of my time, and I don't appreciate that kind of sales tactic.

So.it's been three months since I had my new flooring installed by Kaleidoscope Flooring. My background of being a finish carpenter and project manager for a commercial general contractor this was the first home project that I did not do myself. My wife told me that she felt sorry for the installation crew because of my standards. I have to thank Damon for helping us select the flooring that worked excellent in our home.

I also want to thank Shane the installer for a fantastic job. Shane called me and asked me to do a walk thru with him before he left. I went thru the entire project area and found nothing wrong. Now three months later everything is great! I thank all of you for a great experience.

Damon was polite, professional and very informative from the first time we stepped into the door to the moment we finished our project. We had an issue that he resolved with ease. Store is clean, neat and organized. 5/5

Great and friendly staff! We got our vinyl kitchen floor and living room carpet installed over 4 years ago and they are holding up great! I am SO grateful we went to Kaleidoscope for our carpet. The quality is far better than regular home store carpet. Whenever we have our carpets cleaned, the company we use always comments on how well our carpet looks and holds up from year to year and we have 3 kids a dog and high traffic areas!

Horrible customer service and I had to go somewhere else because they lied to me multiple times. I strongly recommend using someone else.

Great store with a big selection. They have better quality stuff than most other stores in the area. Corbin was great when it came to any questions I had.

We are working with Corbin and expecting to hear from him very soon to set up our schedule for installing our new floors. We are looking forward to a professional group of installers to do a great job! So far so good . Just excited to get this job going!

Bought carpet and flooring for 2 homes. 1 we're moving into, 1 we're moving from & selling. Owners of the store & their other employees are all very helpful. They've helped & been flexible from the time we first came in the store, because we were also working around some new windows and doors to be put down, kitchen cabinets, ect. Delays happened unfortunately. Got the house completed for now, we're moving into, and the carpet looks great, as well as vinyl plank wood looking floors we had installed too.

Very pleased we chose them to do the work for us. I feel confident they would try to give everyone a quality installation, and experience. Their installers did a really good job as they just completed house 1. They were the most helpful and knowledgeable for questions I had comparing different grades of Luxury Vinyl plank floors too. Much better than two other close by carpeting stores did. Would definitely recommend using them for flooring needs. Our house looks so much prettier now!

Wonderful, stress free experience! They came out to give and estimate and gave us some ideas for color. Once we chose, the job was scheduled. The crew who did the installation was great! They were friendly, kind to our kids and a pleasure to have around. Also, the floors look amazing. I couldn’t have asked for a better experience!

Thank you for your assistance in getting our carpet replaced recently. We were amazed at how Invista and Stainmaster came through to replace our entire carpeted areas in our house. Your advice to file a claim that we through would no work was invaluable. As a result, we are enjoying beautiful new floors again.

Just a note to let you know how pleased we are with our experience with your organization in connection with our recent rug purchase. It was very important to us that the color be perfect to match our decor and its exactly right. We wanted an upgrade in quality and you worked with us to achieve our desire at a price within our ability to pay.

Thank you so much for all your help in picking out and installing our new floors. We LOVE the new look! Words can' t express how appreciative we are for helping us out with all of this. -Corey & Elizabeth

Very professional, courteous, timely service. From the staff greeting us when we went in to make our selection to the installer,,,,,everything was done 100% with our needs in mind.

My floors are beautiful! Thank you for all of your help finding me the perfect flooring for my house and within my budget. The installers did a wonderful job. Mark and his crew were courteous and did very good work. Thank you for all your suggestions. I will recommend you. -Levi Babcock

I wanted to thank you for your recent donation to GoCatsGo cat rescue. The section of vinyl flooring that you provided is highly valued and will work to secure the longevity of the floor boards in one of the cat buildings, which had a damaged section of vinyl that was in desperate need of replacement.

My husband and I recently purchased flooring from Kaleidoscope and it was a terrific experience from start to finish. We received outstanding customer service!

It is a one of a kind flooring experience. Family owned and operated they were able to give top notch customer service. All the staff was very knowledgeable and made my floor shopping experience quick a easy!