Rated 3.8 / 5 from 20 reviews
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Emergency Plumbing At Emergency Plumbing, LLC the customer is at the heart of everything we do, from our front-line employees to the Owner, customer satisfaction is our number one concern. We have a weekly Team meeting to review all customer concerns and discuss ways to make improvements in various areas. We examine the data, review customer touch points and the subsequent resolution.

This allows us to quickly adjust training, policy and/or procedures, as needed. We also have a dedicated Manager that helps review concerns that have not been handled to the customer's satisfaction. In addition, Emergency Plumbing has a third party review company "Customer Lobby" that allows customers to place a review with us and reinforces our commitment to customer satisfaction.
Business details
  • Year established: 2001
Services
New Water Service
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Emergency Plumbing, LLC has been a leading plumbing service provider in Phoenix for over 15 years. We provide all type of plumbing services to diverse residential and commercial customers. Whether it is replacing your old water lines or providing fresh water service to residential and commercial areas, we are the name that you can trust and rely on.
Water Heater Repair
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When you have a problem with your water or water heater and can't find your manual or warranty information, we suggest you call an expert at Emergency Plumbing, LLC to diagnose the issue, research your warranty and solve your problem.
Leak Detection
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Finding and lосаtіng ріреlіnе blосkѕ аnd small dаmаgеѕ іn plumbing lines is оnе of thе mоѕt hectic аnd time соnѕumіng tasks. Thе procedure also can involve complete еxсаvаtіоn оf the ѕlаb, fоundаtіоn, mud, concrete and below as wеll as above the drаіn line.
Hydro Jetting
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From home drains to office park mainlines or condos, Emergency Plumbing can resolve your drain issues without ruining your day. Our expert trained plumbing technicians will bring hydro-jetting services to you and clear the drain completely. Hydro jetting is the most effective plumbing technique to clear a difficult drain clog.
Drain Cleaning
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Homeowners generally pay close attention tо еvеrу part оf their home. But, the drаinѕ and piping ѕуѕtеm саn easily bе overlooked and neglected in mаnу households. Like an аррliаnсе, рiреѕ muѕt be kерt clean ѕо they саn funсtiоn аt optimum levels. Intаkе рiреѕ роѕе nо problem bесаuѕе they carry only clean wаtеr.
Reviews (20)
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Max Packer
Mar 26, 2022
The only reason I am writing this review and giving 5 stars is the respect I have for their Technician Zack. I cannot speak enough to his level of service and going above and beyond to make a situation right, which I respect. The first technician came for a repair that I paid a surcharge for the emergency visit as they were the first people who could get out same night and he did so quickly, but was there for roughly 5 hours.

Without getting into detail the job was not completed and there was back and fourth over why this was not completed. We had differences of opinions. Regardless, Zack came out the very next day to address the problem as a lead. I requested to only work with Zack after the level of service he provided. Once again, I would have left a one star review but I cannot speak enough to someone making the situation right.

I do believe there is a potential for a partial refund as well, which truly would make the situation right all around. I was quoted 350-450 for the same job if I could wait until Thursday. The final fix was done Friday. I was unavailable after work Thursday but regardless, I feel I should have a partial refund as the emergency aspect and surcharge really should not apply if the job was completed after the fact as I could have just waited.

In the companies defense, the original tech was offered to come back out and fix it. I was very concerned by this and after meeting Zach, I denied this request and only wanted him. However, there was many concerns on why I did not want the original technician back out to my household. I want to once again address I would behoove anyone to utilize their service and I personally believe Zack going out of his way to address my concerns and fix the problem, with excellent customer service, warrants a fix from a 1 star to 5 star review.

To the Owner, you have a really good employee in your organization. I truly do hope for a partial refund as well but regardless pleased in the fantastic service provided by Zack.
Emily Patel
Jun 23, 2021
My husband and I had a great experience. My "do it yourself husband" created a major plumbing accident in our newly built home days after moving in. Of course this happened at midnight. We called as we needed help and Ian from Em Plumbing arrived as fast as he could. Not only was Ian a great plumber, he is a great human being. He was respectful, polite and prepared.

I highly recommend using Emergency Plumbing. As far as cost, we felt it was very fair, reasonable and well deserved. Please don't hesitate to call them. We have dealt with many trades and this has been such a great and positive experience.
Mike Patel
Feb 17, 2021
This is best plumbing company by far they know what to do and are fast and very informative through the process. I have used them 2nd time and best call we made they helped repair and replace main sewer lines and all connections for our Restaurant and Hotel, honesty and integrity go long ways and I would highly recommend anyone who needs help with any plumbing issues to call them.
Nic Name
Apr 16, 2020
My hot water heater went out on thanksgiving day. i have been trying to get emergency plumbing to fix my hot water heater since 11-29-2019. the water heater is still not fixed today is 12-6-19. that is 8 days. YOUR EMERGENCY IS NOT THEIR EMERGENCY. The first thing they did wrong was send an unqualified tech to my house. Then they lied to me about when they would show up. told me they would be at my house at 9am then didn't arrive until 1:30pm then couldn't fix my water heater. they left all the parts from the water heater on the ground in a mess. then when the part showed up they told me it would be 3 days before they could come install it. terrible customer service.
Justin Gregorich
Jan 17, 2020
Had a plumbing emergency at 3 am. was told 2 Hours at the latest, it's 7:30 now and they just called saying they can't come out till noon. Maybe take the word emergency out of the name for this company.
Levi Whitlock
Nov 16, 2019
This is the worst service i have ever received. i was out of hot water for 10 days waiting for this company. i finally had to get someone else to do the work. DO NOT USE THIS COMPANY. read all the reviews most of them are negative. they told me they would be at my house at 9am then they didn't show up till 2pm. they sent an unqualified tech to my house and he broke my control unit when he disconnected it. then didn't order my part for 4 days. WORST COMPANY EXPERIENCE IN MY LIFE AND I'M 40 YRS OLD.
Patrick C.
Oct 25, 2019
Emergency plumbing blocked my garage for at least 2 hours. I called Robin to explain the problem and she never called me back. With their van parked like that I could not back out of my garage so I could not leave. I'm glad there wasn't an emergency. Shame on emergency you could have at least had the courtesy to call me back and apologize I will never use your service.
R. A.
Jan 14, 2019
This company was at our apartment complex using heavy machinery, blasting country music, and yelling back and forth until 1:30am-2am for a week straight. The city came out and told them they can't do that and they ignored them and broke the law anyway. If any building's management doesn't want problems with the city, hire another company.
Joellyn Morrison
Nov 22, 2018
BE AWARE, this company will charge you a "service fee" without performing any services. I scheduled an appt & company was due to show up in 2 hours. I cancelled within 1/2hour of making appt they would not refund the fee. I was never told it was non refundable. Employees are not trained to explain what fee is for.
Isom
Apr 08, 2017
I had Emergency Plumbing LLC come out when I was having a problem with my water softener and they were great. The two people I dealt with were very wonderful and gave great customer service. They ended up having to replace the water softener, but I appreciated how they followed through on doing everything they told me they were going to be doing.
Jeff
Aug 17, 2016
We are an automobile dealership and we had a vehicle run over our main water supply for the street and needed immediate help as we had no water when we showed up on Monday morning. We called Emergency Plumbing and they were here to help within 30 minutes. They fixed everything properly and very fast. I would recommend this company to anyone who needs any plumbing service.
Terry E. Kurtzer
Jul 14, 2016
Very polite and honest. Repaired my shower fixtures rather than having to go out and buy new equipment.
Antonio Almeida
Jun 10, 2016
It is very important to know a plumbing company that has reputation for quality and honest work!
Zack Bunting
Feb 24, 2016
Just, thank you. So much. Edmond is amazing, your company is amazing, you guys saved the day.
Heather Jean
Jan 25, 2016
I give 5 stars for not only Emergency Plumbing but for the owner. He was the best boss I ever had and the best and only father figure I had. He is a great guy. And I wouldn't be where I am at today if it wasn't for Emergency Plumbing.
Michael Carter
Aug 26, 2015
Great company. Keith is a great plumber who delivers professional quality service.
Al M.
Jun 15, 2015
My background is customer service and find it is rare in Arizona, but I was very pleasantly surprised by Emergency Plumbing. They said they'd be here, they were on time, diagnosed the problem. He was back on Monday morning and finished, and you really can't ask for more then what they provided. The office staff are also extremely courteous and friendly.
Nick
May 24, 2015
My experience has been professional and very responsive. Emergency Plumbing was referred to us by our home warranty about six months ago. I have a few properties. They come to do the work very efficiently. The staff is also very courteous, professional and responsive. Hopefully we don't encounter any problems, but if we do, we'll call them again. Keep up the good work!
Chelsea Natsuki Rendleman
Jun 09, 2014
Always ready to get the plumbing problem solved. When other plumbers are sleeping this company has them available. I highly recommend this service. A service with a smile, even at 2am in the morning.
Gia Heller
Feb 04, 2014
Plumbing is expensive. It's all about how long they spend fixing your problem. And herein lies the excessive costs. #EmergencyPlumbingArizona has over 30 years of experience, and how this translates to your wallet, is less time on the job Figuring out and more time Fixing.