Captain Rooter

I can't say enough good things about Brandon at Captain Rooter! He went above and beyond to make sure my kitchen was back to perfect working order before he left. Professional, great communication, skilled at his trade and an all around great guy. It was a pleasure having him in my home. Special thank you to the owner Joel and the appointment person Roxane for being so accommodating with rescheduling and strict building rules.

We had a problem with our sewage line and called these guys to come and fix it as they had hydro jet our line before. They arrived late and took a look at the problem. We had some issue finding the sewage cap as we didn't know exactly where it was on the property. They told us to dig for it, it would be a $185 charge. Then, they proceeded to tell us that in order to hydro jet the line, they'd need to remove my toilet - a $435 job.

I told them to keep digging, verbally agreeing to the additional $185. I stepped away for a few minutes to see if I could find documentation of where the sewage cap was, and they left. Packed up their stuff and drove away. We eventually found the cap and called them back, and they were able to fix the problem, but then told us of a potentially larger issue. Given their track record and similar experiences I've seen, I don't trust them at all. Will never be using these guys again.

Brandon, from the Lyons location, was awesome, quick and efficient. He knew what he was doing, talked us through the problem, and got the job done. Also, it was so helpful that they accept Zelle payments. THANK YOU Brandon!

Plumber was detailed oriented.and professional really knew the trade took time to diagnose the problema and save me a ton of money highly recommended.

I was doing a renovation when COVID hit. At that time I converted my pantry to a laundry room. Fast forward a year and a half and I can finally make it a working laundry area. But come to find out the "contractor" I hired did not connect the splice for the gas line. It's a year and a half later so what can I do? I called after doing a google search for gas inspection and lucky for me Roxanne arranged for Manny to come out same day. He was able to connect the gas line properly and now I can use my new washer and dryer. Thank you! I'm so glad it wasn't a gamble.

This crew was timely, knowledgeable, and honest. When they found an issue--they helped connect me directly with the city so they could come out and assess where they need to repair. I'm grateful for their quick help. Service:Sewer repair

We had a kitchen sink backup in our ground-floor condo unit on a Sunday evening. The plumbers arrived within an hour and routed the drain twice with no success. While one of them tried a third time, the second went down to the building garage to listen at the point where the common drain attaches to the sewer. Sure enough you could hear and feel the rodding knocking about in the pipe.

But still no luck clearing the drain. They offered to return the next day with a truck to jet the line at a cost of $1800. We signed the proposal but since the pipe is a common drain we reviewed the situation Monday morning with our condo management company. They have a designated plumber and also noted that the cost to the association would be far less.

So we cancelled the jetting but paid out of pocket at Sunday evening rates for the work of the two plumbers we had engaged from Captain Rooter. The next day the association's plumbers appeared at our door with the same type of power rodder fitted with a 75-foot cable and corkscrew end. They successfully cleared the clog. They asked about the plumbing job of the previous evening and thought possibly the Captain Rooter equipment cable was too short.

In fact, the plumbers on Sunday had some dialog between them about the rodder on their truck having been switched - not by them - to one with a shorter cable that was missing a corkscrew at the tip. So in the end we are left with a distinct feeling that Captain Rooter arrived with equipment that wasn't adequate for the task, and then offered a jetting alternative at a price that seems far above the average for our area. Jetting vs rodding is a debatable issue but in our case the management company decided to begin with normal rodding. While the Captain Rooter guys were professional, personable, and worked hard for the hour they spent on our drain, the experience for us was a costly disappointment.

I had 4 plumbers come out to our establishment and charged us thousands of dollars and could not fix the problem with drain leaking water. Adam offered there hydro jet service and it resolved our issue right away. They came out in less then hour and service was fast and efficient. I would recommend this service to anyone having blocked of clogged pipes Thanks Mike Los Comales #3

I have to call for emergency crew first thing on Monday morning. To my surprise guys did show up decently fast. Few hours later, the work was done. Adam showed good knowledge and professionalism, leaving clean room after his work. Highly recommend.

Adam and Hector were the best. I had to have a gas line moved and the original person that came out said they couldn't do the job without tearing up my cabinets, they were able to install a new line in a timely manner and without destroying my whole kitchen. Strongly suggest these guys for all your gas needs. Thanks again guys Service:Plumbing pipe repair

I Definitely don't recommend this company for any emergency service. needed a sewer line cleared as I was having backup in my shower. charged 475 to clear shower line which they could not clear. didn't tell me that price before attempting to clear line. than text me a price of 650 to try & clear the same line thru the toilet. at that point I said no. paid them 475 +125 for emergency service fee & they left with nothing being accomplished. he did say.

If I had let him drop a camera to see which line to clear. it would of been cheaper but Ofcourse he didn't tell me any of that in the beginning or the 475 price til after they attempted to clear line. had another company come the next day & clear the same line for 275 & no camera needed.so basically they wanted to charge me 1225.00 to do the same job, I got done for 275 the next day. ripoffs! Beware!

Fraudulent. Illegitimate and Not Sorry About it at all. Buyer Beware They will not honor their warranty. They will take advantage of your emergency situation and diagnose non-working repair suggestions that you don't need, like: $1,500 hydro-jetting, when all you need is a simple rod at $450. They will not talk about it with civility over the phone.

They will be rude and indignant. They will not take any responsibility for a mis-diagnosis and they will make a mountain of excuses as to why nothing is their fault. This company should take more honor in their work, but they likely won't. Therefore, until then, save your pockets and save your time by going with another firm

"they don't do drywall". They'll sure use a hammer though to get to the pipes. These are still exposed pipes in a closet I told them not to tap. If the bones are out, use these guys. If you're residential like me, give them a dremmel in lieu of their online coupons so they don't cost you a day in paint crew time.

I've used their services twice and both times have been smooth and easy. They are SUPER fast to respond via the Yelp interface and if you call them they will connect you with a technician within the hour. In both cases, we had someone out within either an hour or two for an assessment. The latest call was for a kitchen sink emergency and Gabriel was out within 2 hours, made the assessment super quick, explained the issue and solve very thoroughly, and was back the next morning to fix everything.

He was done within an hour -- sooner than expected -- and was careful to clean up any debris from the job and left the space better than he found it. Highly recommend Captain Rooter and Gabriel!

Jesse arrived promptly on time and got right to work. He was extremely polite and very professional but not stuffy. He extracted enough roots to form a small tree and also helped me with some minor plumbing issues inside the house that were beyond the scope of the initial project.

They were very informed and experienced. Have excellent analytical skills for troubleshooting the cause of the leak.

Joseph was a great help, came in to look at our bathroom let us know what was wrong and got on the job promptly. Even spoke to our corporate boss to let him know what was going on. Job was done in less then an hour.

Two days ago My mother's house had a bad drain problem, so I called a couple of plumbers to give us an estimate of how much would be to fix the problem any of the options they gave us were not too promising.

I flushed a toilet bowl cleaner down the toilet on a Friday night and they came out right away and fixed the toilet immediately! They were beyond nice and worked quickly. I had called other plumbers and their prices were double and some triple the price.

Juan from Captain Rooter was amazing. After our basement flooded, he arrived very quickly and competently diagnosed a larger issue that we had with our plumbing. He then had to dig up the front walkway and replace the pipe to the sewer.

I want to commend Jesse from Captain Rooter Plumbing for providing excellent service on my water heater. I called and explained my nightmarish leak at my property @ Stickney IL. He was at my property in less than 15 minutes and he was quick to resolve the issue & make suggestions for a high efficiency water heater that would save us money.