Business Details
16 Years
experience
Trusted Window & Door Replacement in El Paso, TX
Borderland Windows, established in July 2010, is a family-owned and operated business serving the El Paso and Las Cruces areas. Founded by Grace and Sean Pitzer, our company specializes in residential energy-efficient window and door replacement solutions. We have earned numerous Best of El Paso awards and maintain consistent 5-star customer reviews through our commitment to quality and personalized service. Our dedicated installation team consists solely of our own employees, ensuring meticulous attention to detail and adherence to high standards. We prioritize transparency, offering a variety of options without pressuring clients toward decisions. Our focus remains strictly on replacing existing windows and doors with energy-efficient vinyl units, maintaining structural integrity while enhancing home efficiency.We serve both Texas and New Mexico residents, requiring a minimum of four units for replacement to optimize our small team's workflow. Through partnerships with financing providers, we offer accessible options like zero-percent interest programs to support customer projects. Our dedication to customer satisfaction is reflected in our repeat business and referrals, which constitute a significant portion of our operations. Recognized by industry resources like the Efficient Windows Collaborative, we emphasize energy efficiency and long-term value in every installation.
Services
Window Replacement
Sliding Door Replacement
Exterior Door Installation
Energy-Efficient Solutions
Vinyl Window Installation
Details
- Year established: 2010
Highlights and features
- Our installation crew consists of full-time employees, not subcontractors.
- We maintain structural integrity while installing energy-efficient vinyl windows.
- We offer transparent options without high-pressure sales tactics.
- We have earned multiple Best of El Paso awards since 2010.
- We provide financing options including zero-percent interest programs.
What people say
5-star service
Award-winning quality
Energy savings
Transparent process
Professional crew
Services
Window Replacement
We specialize in full-frame vinyl window replacements that enhance home energy efficiency and aesthetics. Our installations use premium materials that meet current efficiency standards while maintaining structural integrity. Each replacement includes professional measurement, removal of old units, and precise installation by certified technicians.
Sliding Door Replacement
Our energy-efficient sliding door replacements improve home insulation and functionality. We install durable vinyl-framed units that feature secure locking systems and smooth operation. Appointments include on-site evaluation, customized sizing, and complete removal and installation by trained professionals.
Exterior Door Installation
We provide pre-hung exterior door installations that ensure proper alignment and weather sealing. Our selection includes insulated fiberglass and steel options with customizable finishes. Our team handles complete removal of existing units and precise fitting of new doors with all necessary hardware.
Energy-Efficient Solutions
Our products meet federal tax credit requirements for energy efficiency, helping homeowners reduce utility costs. We offer solutions that meet current ENERGY STAR standards through our partnership with Alside products. Our consultants help customers maximize rebates from programs like El Paso Electric.
Vinyl Window Installation
Vinyl window installations provide durable, low-maintenance solutions that outperform traditional materials. Our inventory includes multiple style and color options that maintain their finish without requiring painting. We ensure proper installation that maintains structural integrity while optimizing performance.
People
Grace Pitzer
Co-Owner
Grace Pitzer co-founded Borderland Windows in 2010 with her son Sean. Her leadership focuses on maintaining high-quality standards and exceptional customer service. With decades of combined experience in home improvement, she guides daily operations while ensuring personalized attention to client needs.
Sean Pitzer
Co-Owner
Sean Pitzer co-owns Borderland Windows with his mother Grace. He oversees technical operations and installer training while maintaining direct customer interactions. His hands-on approach reflects the company's commitment to quality craftsmanship and client satisfaction through every project.
Questions
What areas do you serve?
We serve El Paso, Texas and Las Cruces, New Mexico for residential window and door replacements.
Do you offer financing options?
Yes, we partner with Wells Fargo, Chase, and Discover to provide zero-percent interest financing programs for qualified customers.
What types of windows do you install?
We specialize in energy-efficient vinyl window replacements that meet current federal tax credit requirements.
Can you repair existing windows?
No, we focus exclusively on full window replacements. Broken glass repairs require a specialized glass company.
How many windows must be replaced at once?
We require a minimum of four units for any combination of window and door replacements to optimize installation efficiency.
Are your installers company employees?
Yes, all installation crews are directly employed by Borderland Windows and Doors - we do not use subcontractors.
Videos
Reviews (6)
M.
May 26, 2022
Report
Grace super polite and professional. Great experience working with them. Excellent windows. Highly recommend. We had whole house re-windowed.
Elaine Myers
Dec 26, 2021
Report
I recently had windows and sliding doors put in my house. Grace is wonderful, she was helpful and answered all my questions. She also called me daily as they were installing the windows to see how things were going. My windows are now air tight and they look great. I had two bay windows put in. The thing I noticed most was that I hardly hear any noise outside my house now. My windows were almost 60 years old and the noise woke me up at night but not anymore! Since I had new sliders put in, they are heavier and harder to open but they are so much better than what I had before.
Cristina Gonzalez
Oct 25, 2021
Report
Great service. Grace was very helpful and explained things to me with patience and. I made an informed decision based on her exolanations and my own research. Thank you so much. Carlos and his assistant did a great job. They were very fast and explained how the windows worked. Mezzo windows look great in my house. Thank you. I have recommended you to all my friends and neighbors.
Stacie Ordonez PhD
Oct 06, 2021
Report
We first used Borderland windows in 2014. This customer service was the best. We used them again in 2019 on a new home and again, they did not disappoint. From ordering to installation to anything we needed after they were installed. I highly recommend this company. You will not be disappointed. Service: Window installation
Jacob Hatch
Jun 14, 2021
Report
Grace and the crew were great. Grace was super responsive and very helpful though the entire process. They did a full house replacement window job. We love the windows and their prices were very reasonable. We got quotes from the other leading competitors in town. There was no comparison. You can trust this company
Lisa Telford
Jan 02, 2021
Report
I got quotes from several companies. Glad I picked Borderland Windows. Love working with small businesses. They have an attention to detail that big companies don't. Grace and her staff are wonderful. I will have them replace the rest of my windows next year! Services: General door installation, Window installation
