Business Details
19 Years
experience
Emergency
services
Expert Pool Maintenance Services in Charlotte, NC
At Carolina Pool King, we specialize in delivering professional swimming pool and spa maintenance, repair services, and retail pool supplies to homeowners in Charlotte and surrounding areas. With over 20 years of industry experience, our team of certified technicians combines extensive knowledge with a commitment to reliability and exceptional customer service. Our goal is to build lasting relationships by addressing each client's unique needs with transparency and expertise. We operate a fully tracked fleet for efficient scheduling, ensure all staff undergo background checks and drug screenings, and maintain rigorous standards for chemical balancing and equipment maintenance.Our leadership team brings decades of combined experience in commercial pool construction and repair, emphasizing personalized care that extends beyond routine service calls. We pride ourselves on punctuality, clear communication, and maintaining open email service ticket systems that keep clients informed throughout every project. As a locally owned and operated business established in 2007, we understand the specific pool maintenance requirements of North and South Carolina climates and strive to exceed industry benchmarks through continuous innovation.
Services
Pool Cleaning
Maintenance
Repairs
Inspections
Chemical Balancing
Equipment Installation
Pool Openings
Pool Closings
Filter Cleaning
Acid Washes
Details
- Year established: 2007
Highlights and features
- Established in 2007, we bring over 17 years of local pool industry expertise.
- All technicians are certified, background-checked, and drug-screened.
- We operate a GPS-tracked service fleet for efficient scheduling.
- On-site email service tickets provide real-time maintenance updates.
- Our team includes master pool contractors with 40+ combined years in commercial construction.
What people say
Spotless and ready to use
Extremely communicative
Outstanding experience
Arrive on time
Excellent service
Services
Pool Maintenance
Our comprehensive pool maintenance program ensures year-round water clarity and equipment functionality. Services include chemical balancing, skimming, vacuuming, and filter cleaning to maintain optimal pool conditions. Technicians perform weekly inspections of pumps, heaters, and circulation systems to prevent issues before they occur. This proactive approach extends equipment lifespan while maintaining swimming safety and comfort standards.
Equipment Repairs
We diagnose and repair all pool equipment including pumps, filters, heaters, and automation systems. Our certified technicians carry common replacement parts for immediate fixes while complex repairs utilize manufacturer-certified components. Emergency services prioritize rapid equipment restoration to minimize water quality issues. Clients receive detailed diagnostics reports with repair options and estimated costs before any work begins.
Pool Inspections
Pre-purchase and seasonal inspections identify structural, mechanical, and chemical issues affecting pool safety and value. Our comprehensive reports include digital documentation of tile condition, plumbing integrity, and electrical systems. Technicians assess pH balance, sanitizer levels, and filtration efficiency while checking for leaks or structural damage. This service helps homeowners make informed decisions about maintenance needs and capital improvements.
Chemical Balancing
Proper chemical management maintains safe swimming conditions and prevents equipment corrosion. Our technicians perform weekly water testing to adjust pH, chlorine, alkalinity, and calcium levels within recommended parameters. We use premium-grade chemicals and provide clients with detailed water quality reports. This service includes automated chemical delivery options and customized adjustment plans based on usage patterns and local water conditions.
Pool Openings
Our winterization process prepares pools for seasonal closure through equipment draining, line blowing, and winter cover installation. Technicians perform final chemical treatments to prevent algae growth and scale buildup during dormant periods. We document current pool conditions and provide maintenance recommendations for the off-season. This service includes spring reopening assistance to ensure rapid return to operational status.
People
Kattia Olivas King
Owner
Founder of Carolina Pool King with 18 years in the pool industry. Previously worked in political science before establishing the company in 2007. Leads strategic operations while maintaining hands-on client relationships. Holds commercial pool contractor certifications.
Alan Nelson
Repair Manager
Certified commercial pool contractor with 45+ years industry experience. Started in Florida pool construction in 1977 before transitioning to repair services. Specializes in complex equipment diagnostics and system upgrades while maintaining hands-on client interaction.
Gabby Brice
Operations Manager
Joined Carolina Pool King in 2017 after graduating from University of South Carolina. Manages daily operations and client communications. Focuses on improving customer service protocols while maintaining chemical management expertise.
Caleb Smith
Repair Technician
10-year veteran technician serving Charlotte residents. Trained in equipment diagnostics and chemical management. Provides personalized pool education during service visits and specializes in residential system maintenance.
Morgan Fagg
Executive Office Assistant
Manages customer service operations with a focus on appointment coordination and client communications. Brings 8+ years administrative experience in pool industry operations while overseeing billing processes and service scheduling.
Questions
What areas do you service?
We serve Charlotte, Waxhaw, Weddington, Huntersville, Davidson, Cornelius, Fort Mill, Mooresville, and surrounding communities in North and South Carolina.
Do you offer emergency repair services?
Yes, we provide emergency pool repairs during regular business hours. Our technicians typically respond within 48 hours for urgent equipment failures.
How often should pools be maintained?
Most residential pools require weekly maintenance. We offer customizable schedules based on pool size, usage patterns, and seasonal factors.
What payment methods do you accept?
We accept credit cards, cash, checks, and Zelle payments for all services performed in North and South Carolina.
How do you schedule appointments?
Appointments are scheduled through our online booking system or by calling (704) 271-9702. Technicians operate Monday-Friday from 9:00 AM - 5:00 PM.
Are your technicians certified?
Yes, all service personnel are certified pool technicians with specialized training in commercial and residential pool systems.
Reviews (4)
Donna Stinman
Jun 06, 2022
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We have used Carolina Pool King for over a decade. They provided weekly maintenance and repairs of any and all pool equipment. They were there every week for pool cleaning and we have never had any problems with our pool system. They repaired items before they became a problem. Services: Swimming pool heater repair, Filter cleaning, Vacuuming, Swimming pool salt system repair, Swimming pool filter repair, Swimming pool light repair
PomMom Walde-Jensen
Jun 04, 2022
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I highly recommend Carolina pool king. They are very efficient, punctual and affordable. Best service for my pool. Services: Water treatment, Vacuuming, Swimming pool filter repair
Carmen Teague
Mar 27, 2022
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I have been a customer of Carolina Pool King for over eight years. We installed a pool at our home in Dilworth years ago and Carolina Pool King was recommended to me for service. They provided stellar service and repairs when needed. Just a few years after installation, we had to replace the pump and the heater and they upgraded the system and carried us through the entire process. We then moved to a different area of Charlotte and installed a pool in that home as well.
Of course, we reached out to Carolina Pool King for maintenance again. I've never been disappointed with their service. They are prompt, responsive, and provide great advice and repairs when needed. I give them five stars!
Of course, we reached out to Carolina Pool King for maintenance again. I've never been disappointed with their service. They are prompt, responsive, and provide great advice and repairs when needed. I give them five stars!
Patti R.
Aug 25, 2021
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We have used Carolina Pool King for several years. They are very responsive and have kept our pool in good working order for years of swimming enjoyment. Services: Water treatment, Pool & spa light repair, Plumbing repair, Salt system repair, Heater diagnostic & repair
