Business Details
50 Years
experience
Your Trusted Flooring Partner Since 1976
Yates Flooring is a family-owned and operated business established in 1976, serving Lubbock, Midland/Odessa, and Amarillo, TX. For over four decades, we have provided high-quality flooring solutions to residential and commercial clients, combining extensive industry expertise with personalized service. Our commitment to excellence is reflected in our broad selection of flooring products, including carpet, hardwood, laminate, luxury vinyl, tile, and area rugs, all sourced from trusted manufacturers. We pride ourselves on maintaining high in-store inventory to ensure timely project execution and offer professional installation services performed by skilled experts.Recognized as Best of Lubbock for 25 consecutive years and part of the elite National Floorcovering Alliance, we emphasize community engagement and customer satisfaction. Our team of dedicated professionals provides expert guidance through every step of the flooring selection process, ensuring tailored solutions for every project size and scope.
Services
Carpet
Hardwood
Laminate
Luxury Vinyl
Tile
Area Rugs
Commercial Flooring
Builder Services
In-Home Measure
Design Consultation
Details
- Year established: 1976
Highlights and features
- We are family-owned and operated since 1976 with deep industry experience.
- Our team offers expert guidance through every step of the flooring selection process.
- We provide a wide range of flooring accessories to support your installation needs.
- We have been recognized as Best of Lubbock for 25 consecutive years.
- We offer financing options to make your flooring project more accessible.
Associations and certifications
- National Floorcovering Alliance
- Shaw Design Center
What people say
Beautiful results
Professional staff
Excellent service
Timely installation
Knowledgeable team
Services
Carpet Installation
Our professional carpet installation service ensures precise fitting and lasting durability for residential spaces. We offer a wide range of carpet styles from top manufacturers, tailored to meet comfort and aesthetic needs. Clients benefit from expert guidance in material selection and warranty-backed workmanship.
Luxury Vinyl
COREtec luxury vinyl solutions combine water resistance with modern aesthetics for kitchens, bathrooms, and high-traffic areas. Our team assists with pattern selection and ensures seamless installation that mimics natural materials. This durable option suits both residential and light commercial applications.
Hardwood Flooring
Premium hardwood flooring installations enhance property value through timeless elegance and longevity. We offer domestic and exotic wood species in various finishes, with expert subfloor preparation and moisture testing to guarantee optimal performance in Texas climates.
Commercial Flooring
Tailored flooring solutions for offices, retail spaces, and hospitality venues featuring durable materials that withstand heavy foot traffic. Our consultants prioritize ADA compliance and low-VOC options while maintaining aesthetic appeal. Volume pricing available for large-scale projects.
In-Home Measure
Accurate room measurements performed by experienced technicians ensure precise material ordering and cost estimates. This service includes layout planning to minimize waste and identify potential installation challenges. Available for all flooring categories across our service region.
People
Bobby Yates
Founder
Bobby Yates co-founded Yates Flooring in 1976, establishing it as West Texas' premier flooring destination through a commitment to quality and customer service. His leadership emphasizes family values and community involvement.
Becky Yates
Founder
Becky Yates partnered with Bobby in building the business, focusing on residential client relationships and showroom design expertise. Her vision maintains the family-oriented approach that defines Yates Flooring's customer experience.
Questions
What types of flooring do you carry?
We offer carpet, hardwood, laminate, luxury vinyl, tile, and area rugs from leading manufacturers, including COREtec and Shaw products.
Do you provide installation services?
Yes, our certified technicians offer professional installation for all flooring types with proper subfloor preparation and cleanup included.
What commercial flooring options are available?
We supply durable commercial-grade flooring solutions suitable for offices, retail spaces, and hospitality venues with high-traffic performance requirements.
Are financing options available?
Yes, we offer 'Buy Now, Pay Later' financing programs to qualified customers for residential flooring projects.
Do you serve areas outside Lubbock?
We serve the entire South Plains including Midland/Odessa, Amarillo, and Eastern New Mexico from our three showroom locations.
What makes Yates different from other stores?
As a National Floorcovering Alliance member since 2005, we combine competitive pricing with personalized service and 47 years of local experience.
Reviews (7)
Tiffany W.
Sep 26, 2021
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We have used Yates several times now. They have a great selection and great prices. However, Emiliano is why we keep coming back. He is always very helpful and knowledgeable.
Thomas M.
Sep 14, 2021
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I should have read the reviews first so didn't waste my time. I noticed not a single review was answered by the company. This I Indicates to me they could care less. Upon entering my wife and I were greeted by the staff, but not a single one of them offered to help or seemed as if they didn't want to. I was In customer service for over 20 years so i can read body language. The receptionist was upbeat, friendly and informative, but the sales people standing around blew us off.
We started looking around with no help, I guess it's my job to beg for help. We sat down at a table near reception before a salesperson begrudgingly helped us. He was friendly and made us believe he was going to help us. He took a copy of our floor plan we brought with all the measurements, and told us he would email us with an estimate and we haven't heard from him. I almost forgot while we were in his cubicle the salesperson next to him with earbuds in was watching the Tech game on his computer with a store full of people.
We started looking around with no help, I guess it's my job to beg for help. We sat down at a table near reception before a salesperson begrudgingly helped us. He was friendly and made us believe he was going to help us. He took a copy of our floor plan we brought with all the measurements, and told us he would email us with an estimate and we haven't heard from him. I almost forgot while we were in his cubicle the salesperson next to him with earbuds in was watching the Tech game on his computer with a store full of people.
Coni C.
Jun 07, 2021
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Patsy is so helpful and easy to work with. Replaced some old carpet in my home office and tackled this do it yourself project over the weekend. Still have to complete the trim work, but loving the look already! I had looked elsewhere and couldn't find exactly what I wanted. Was pleasantly surprised to find exactly what I wanted AND better prices at Yates! Patsy is the BEST! Go in and let her help you find exactly what you're looking for too! You won't regret it!
Walt M.
May 06, 2021
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Went in twice to simply match pre-existing backsplash. First, they were very helpful and offered samples. Went back to buy small order to and pick up in stock, and it took a little time to complete transaction. Then drive around to customer pickup section. This was where the workers were unmotivated. Counter people were discussing their breakfast choices while asking me to wait. Very unprofessional in that department, 5 people behind counter and no other customers. Disappointing for only 10 sheets of tile.
Later received call from warehouse manager, he expressed his apology and explained that he has addressed the customer pickup issues. I will go back and try again because of the excellent sales people in showroom and stock.
Later received call from warehouse manager, he expressed his apology and explained that he has addressed the customer pickup issues. I will go back and try again because of the excellent sales people in showroom and stock.
Kyle B.
May 25, 2020
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Went in to get new flooring for entire house. Picked out what we wanted. They came and measured said we would here back in a day or two for an estimate. 10 days later we have still not heard back. Went to another business. They measured that day gave estimate the next day. Needless to say they got our business
Ron G.
Dec 06, 2019
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We are updating our bathroom- counter top, bath tub backsplash & upgrading to a glass/tile shower. After seeing the commercials for Yates, we went for a visit, taking a piece of our tile & floor to match backsplash, accents and shower tiling. I was hoping for design experience, material selection and a turn key-one stop shop of our tile & glass shower. The salesperson gave very little design input.
I think he was more involved in the Tech - TCU game than he was our project. The ideas revolved around our tile choices and his ideas were on the "bold-make a statement" rather than the elegance we desired. I asked for samples on 2 tiles. It's 5 weeks later. I have the 2 samples by going to MSI tiles online & paying $5 shipping for them. So they can't be trusted.even for supplying samples. When asked about doing the glass shower, we were give a contact rather than a one stop shop. Now I find the same tile at Home Depot. I plan not to return.
I think he was more involved in the Tech - TCU game than he was our project. The ideas revolved around our tile choices and his ideas were on the "bold-make a statement" rather than the elegance we desired. I asked for samples on 2 tiles. It's 5 weeks later. I have the 2 samples by going to MSI tiles online & paying $5 shipping for them. So they can't be trusted.even for supplying samples. When asked about doing the glass shower, we were give a contact rather than a one stop shop. Now I find the same tile at Home Depot. I plan not to return.
Mary Reynolds
Nov 27, 2019
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We had Yates Flooring Center install Stain Master Luxury Vinyl Tile by Dixie in our home a couple of weeks ago. It is beautiful, they did a great job installing it and we are very pleased with our choice. We'd had 25 year old carpet and it was way overdue for replacement. Our salesman Dave was fantastic and followed up with overseeing the installation to make sure all was going well and that we were pleased with our choice. I will definitely recommend Yates Flooring and Dave to my friends. Thank you Dave and Yates Flooring for the excellent customer service!