Business Details
We are a full-service asset manager dedicated exclusively to the renewable-energy sector. Our team is led by seasoned industry veterans who bring decades of combined experience to the management of residential solar portfolios. We specialize in handling leases, loans, and power-purchase agreements with a focus on operational stability. Through a court-supervised sale process, we have assumed responsibility for servicing accounts acquired from Sunnova. Our core mission is to provide reliable service for solar and storage systems while maintaining transparent communication. We prioritize minimal disruption to existing billing and performance tracking for every household we serve.
Our comprehensive services include operations and maintenance, billing and collections, and investor engagement. We are committed to a customer-first approach that ensures continuity and support for all existing customers. Our expertise allows us to manage complex transitions smoothly, preserving the value of each solar investment. We understand the importance of trust in the renewable energy industry, and we uphold rigorous professional standards. Our goal is to deliver a stable, worry-free experience for homeowners relying on solar power. We are dedicated to building a stronger future under new ownership, with the customer at the center of every decision.
Our comprehensive services include operations and maintenance, billing and collections, and investor engagement. We are committed to a customer-first approach that ensures continuity and support for all existing customers. Our expertise allows us to manage complex transitions smoothly, preserving the value of each solar investment. We understand the importance of trust in the renewable energy industry, and we uphold rigorous professional standards. Our goal is to deliver a stable, worry-free experience for homeowners relying on solar power. We are dedicated to building a stronger future under new ownership, with the customer at the center of every decision.
Highlights and features
- We are led by seasoned industry veterans in renewable energy.
- We specialize in managing leases, loans, and power-purchase agreements.
- We provide comprehensive operations and maintenance services.
- We ensure transparent and timely communication about your account.
- We guarantee minimal disruption to existing billing and performance tracking.
Services
Operations and Maintenance
We provide comprehensive operations and maintenance for residential solar systems to ensure reliable performance. This service is designed for homeowners with existing solar portfolios under our management. Clients benefit from continuous system monitoring and professional upkeep that maximizes energy production.
Billing and Collections
Our billing and collections service manages all financial transactions for residential solar accounts. It is tailored for customers with leases, loans, or power-purchase agreements. This ensures transparent billing processes and consistent payment handling with minimal disruption.
Investor Engagement
We facilitate investor engagement to maintain strong communication between portfolio stakeholders and asset managers. This service supports the long-term stability of solar investments. Clients benefit from professional oversight and reporting that builds trust and accountability.
Reviews (6)
Stephanie S.
Jun 15, 2022
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They prey on the elderly like my parents who weren't even able to read the contract and were lied to about costs ($40,000) and pressured to sign the contract. In January my parent's home burned down, and my father was killed in the fire. My mother cannot sell the home until the contract with Sunnova is resolved. Despite weekly and at times daily attempts to contact them for the past five months nothing has been done and nobody has given us any answers on how to move forward.
On top of that, they are still charging my mother monthly fees for an inoperable system on an unlivable house. So my mother is stuck with her home's contents being looted, unable to get it demolished and sold because Sunnova will not do anything or even speak to us. It is reprehensible to treat a grieving widow who has lost everything in this callous manner. DO NOT do business with this company!
On top of that, they are still charging my mother monthly fees for an inoperable system on an unlivable house. So my mother is stuck with her home's contents being looted, unable to get it demolished and sold because Sunnova will not do anything or even speak to us. It is reprehensible to treat a grieving widow who has lost everything in this callous manner. DO NOT do business with this company!
Denise C.
Jun 10, 2022
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They are the worst. PLEASE stay away. Trying to sell our home cost us thousands of dollars due to their incompentency. Never came through on commitments. Never got a name or the same person twice. Seriously the worst as testified by seller and buyer realtors. NEVER finance through them - they are shady at best. - posted my review! Got a canned response which asked for detail to my complaint. Of course there is no way to respond directly. FYI - both parties, seller (me) and buyer are pursuing legal action against them. Additionally, if I find this rating buried, all the better for our action suit. We are suing for 200k
Ryan B.
Jun 07, 2022
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The worst solar company I have ever worked with. I am real estate agent and have seen my fair share of solar transfers, and Sunnova is by far the worst. Customer service is terrible. Every time call regarding your case number, it is a different rep, the have no idea what is going on, and the are not knowledgable.
Vincenzo G.
May 19, 2022
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Optional one time payment I made was returned 7 days later without explaining why. I made it his payment in order to keep my current monthly payment the same or else it would go up by 50.00 a month for 22 years. Now they are telling me I missed the deadline and won't honor the date I made that payment Even though they sent it back for no reason. Of corse this benefits sunnova over the corse of the loan, and now it will cost me thousands more. I have filed complaints with the BBB and also with New York state's attorney generals offI've. Stay away from this company!
Ray Johnson
May 18, 2022
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The experience with Sunnova Energy, with the original sales team, the installers of the 35 solar panels on the our roof, and support for the paperwork and permits and the now running of the solar panels was great. We are very pleased that we went ahead with this. Our Sunnova payments are around say 35% less than $200 plus that we were paying to our original electricity provider. Rhythm Energy, is our new provider and for the four months that we have been with them, our bills are zero, in fact we have a credit with them of $229 at this time. From the math, at this time our combined power costs, Sunnova payments and from Rhythm Energy, are around $100 per month, 50% less than our original straight electricity bills.
Ankita P.
May 16, 2022
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If I could give 0 stars, I would. There are several reasons for this - 1. Today marks 11 weeks that we don't have the Solar activated in our new home and they cannot provide us with what the hold up is and what actions have been taken to take our case forward. The only reason we hear is "We are waiting for approval from XYZ" 2. The paperwork done by their interconnections team is done by very incompetent people.
After writing clear names, addresses, and contacts for the name on the account, they got it wrong "3" times, and kept sending us incorrect documents to sign. When requested for a simple change because of incorrectness in the name or the contact, it took them weeks to get through it and send us another DocuSign to sign. 3. We tried to make calls to the Sunnova team but as mentioned above, there is no real help provided. All we get are some reasons that we cannot say anything after. It takes them "48 - 72 hours" to make inter-department calls/message responses. WHAT!
After writing clear names, addresses, and contacts for the name on the account, they got it wrong "3" times, and kept sending us incorrect documents to sign. When requested for a simple change because of incorrectness in the name or the contact, it took them weeks to get through it and send us another DocuSign to sign. 3. We tried to make calls to the Sunnova team but as mentioned above, there is no real help provided. All we get are some reasons that we cannot say anything after. It takes them "48 - 72 hours" to make inter-department calls/message responses. WHAT!
