Business Details
Emergency
services
Open 24/7
always available
Our technicians focus on understanding the full scope of a problem before recommending a solution. Persistent blockages may involve accumulated debris, intruding roots, restricted piping, or damage farther along the sewer line. We use drain machines, sewer cameras, hydro jetting, and pipe repair methods as needed to address those conditions. For deteriorating household pipes, we explain the differences between continued repairs and repiping. Customers also benefit from clearly explained warranty coverage, our 100% Satisfaction Guarantee, and our On-Time Guarantee. Under that scheduling commitment, qualifying lateness results in compensation of $5 per minute, up to $300. Financing is available to qualifying customers.
Served areas
- Kernersville, NC, East Winston-Salem, NC, Winston-Salem, NC, Hampstead, NC, Horneytown, NC, Guthrie, NC, Wallburg, NC
Details
- Employees: 10
- Licensed
- Insured
Highlights and features
- Veteran-owned and locally operated plumbing company serving Triad homeowners.
- Emergency plumbing assistance available around the clock, seven days.
- Same-day plumbing appointments with typical one-to-three-hour response times throughout Triad.
- Our On-Time Guarantee pays up to $300 for delays.
- Our 100% Satisfaction Guarantee protects every customer's service experience.
- Comprehensive residential plumbing repairs, drain cleaning, and water heater services.
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
What people say
fantastic job
very professional
he answered all my questions
incredibly helpful and patient
excellent job
explained everything
Services
Drain Services
Benjamin Franklin Plumbing helps homeowners maintain efficient drainage systems through reliable cleaning, clearing, and repair services. Our plumbers respond to blocked drains, leaks, wastewater backups, and unpleasant odors. We provide inspections, snaking, and other appropriate drain services, including installation and replacement where offered. Before beginning repairs, we explain the recommended work and answer your questions.
Emergency Plumbing Services
Our around-the-clock plumbing support ensures that urgent problems receive attention beyond regular business hours. We serve homeowners, rental properties, restaurants, offices, schools, and other commercial facilities. From flooded areas to obstructed drains and sewer backups, our professionals evaluate emergencies carefully. We provide immediate telephone guidance, explain recommended solutions, and maintain transparent pricing throughout the process.
Sewer Services
At Benjamin Franklin Plumbing, we handle residential sewer problems with experienced professionals and reliable solutions. Our services include sewer line inspections, repairs, trenchless restoration, and complete replacement when necessary. We work with sanitary, storm, and combined sewer systems. Available 24 hours a day, our licensed plumbers prioritize your home's safety, comfort, and plumbing performance.
Shower Plumbing
Our licensed plumbers manage shower plumbing projects ranging from routine repairs to extensive bathroom upgrades. We repair damaged showerheads, replace faucets, resolve drainage problems, and adjust water lines when necessary. For shower replacements, we review the existing layout, remove outdated equipment, and install the new system. We complete the process by testing the installation for proper operation.
Toilet Plumbing
We provide professional toilet plumbing services, including repairs, installations, and replacements. Our experienced plumbers diagnose flushing problems, leaks, and faulty components before performing effective repairs with quality parts. We also install new, efficient toilets and replace outdated fixtures. With 24/7 emergency availability and industry-leading guarantees, we deliver dependable service while respecting your time and schedule.
Reviews (30)
Mary R.
Oct 11, 2026
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This is our second home located in Archdale, NC. We had a list of repairs that were needed: sewer pipe replacement, mysterious leak in our basement ceiling, and an outside faucet that was vibrating. We received several quotes on the work. We cannot begin to describe how impressed we are with Benjamin Franklin Plumbing as a company and the quality of work they did. Getting the lowest price was not our objective, however, they were Thousands (!) of dollars lower than the competition and their warranty was unbeatable. Our technician, Jeff, was superb. Professional, friendly, & diagnosed and repaired ALL our plumbing problems quickly. He explained everything very clearly and offered us options on the repairs. To quote my husband, "The new faucet is a dream!" We couldn't be happier with the quality of the workmanship and the price. We highly recommend Benjamin Franklin Plumbing. We will not use anyone else.
Gonzalo Agudelo
Jul 31, 2026
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I have excellent response from this plumber company to attend my emergency with the main line water leak I will recommend them for been there when you need them
Greg Gibbons
May 28, 2026
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Mr. Gains was courteous and seemed very knowledgeable. He explained the issue and then addressed it.
Gina Webb
May 23, 2026
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Our kitchen sink had been backed up for 5 days and nothing we tried worked to get it flowing again. Turns out, the line was actually backed up solid with too much food debris and grease from cooking over the years. Sebastian came out and had us back up and running in just a couple of hours! Very happy with their service!!
Paige Follmann
May 19, 2026
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They did a fantastic job and everything was reasonably priced. They explained the details of the repair and finished it in a speedy timeframe - great service and would use them again.
Brian
May 01, 2026
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Sebastian is awesome! The customer service was helpful and his manner is outstanding—he was very understanding, patient, and polite throughout the entire process. He helped diagnosed the problem and did an excellent job fixing the issue we had. I truly appreciated how helpful and efficient he was. The whole experience was smooth and stress-free. Highly recommend!
Ken Calhoun
Apr 21, 2026
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Very knowledgeable and professional. Sebastian’s card says expert plumber but that is an understatement.
Arthur Watkins
Mar 31, 2026
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I recently had a water heater installed inn my attic by Benjamin Franklin Plumbing, and I am very satisfied with the service provided. The technician Nick Gaines was professional, punctual, and clearly knowledgeable about the installation process, especially given the challenges of working in an attic space.
The team took the time to explain everything, ensured the installation was done safely and efficiently, and left the area clean once the job was done. Overall, the experience was smooth and stress-free. I would definitely consider using their services again in the future.
The team took the time to explain everything, ensured the installation was done safely and efficiently, and left the area clean once the job was done. Overall, the experience was smooth and stress-free. I would definitely consider using their services again in the future.
Sam Emerson
Mar 18, 2026
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Sebastian with Ben Franklin Plumbing is a great technician. Started out with a clogged toilet courtesy of our toddlers which led to a bad toilet and a discovered leak and a bad water heater. Customer service from the on the way text to the clear communication was top notch!
Will be using them again especially with their service plan for peace of mind.
Will be using them again especially with their service plan for peace of mind.
Georgette Chin
Mar 18, 2026
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We had a leaky faucet in the downstairs bathroom. Sebastian came in with in the hour of the call and evaluated the situation. Which was not just a leaky faucet, but we also needed a water heater replacement. Sebastian was so thorough and so quick. He came back the next day to installed the new system. He replaced the faucet, the original problem and the service was finished very quickly..
I would like to thanks Sebastian and your company, Ben Franklin for your service and I think he’s a really great guy.
Thank you Georgette Chin.
I would like to thanks Sebastian and your company, Ben Franklin for your service and I think he’s a really great guy.
Thank you Georgette Chin.
Ed Brenegar
Feb 17, 2026
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I was very pleased with the service that Nick Gaines and Benjamin Franklin Plumbing did for me. I had block pipe that was poorly positioned to work well. Their attention to detail was superior to what have experienced before. I will use their service again without question.
Donnie Diclemente
Feb 16, 2026
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The technician Nick was very good very polite and seemed to know what he was doing. He did a great job. I’m real please in my service. Thank you Benjamen Pplumbing And Nick, I live in High Point, North Carolina
Ethan Pettine
Jan 20, 2026
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I have never met an industry professional so respectful and genuine as Tim Southard. His attention to detail and compassion for a customer’s time (and money) is unlike any tradesman I have had service my property. Benjamin Franklin is not only punctual but honestly transparent and knowledgeable to ensure you as a customer leave confident in their work and happy with the experience. Look no further for a plumber than here.
Sarra Alqahtani
Jan 11, 2026
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My water heater stopped working on Wednesday morning and I didn't realize that until 7pm that night. I contacted Benjamin Franklin responded and they presponded instantly. We scheduled an appointment over text (which is really cool) for 9 am next morning. Then I realized I got some leaking from my kitchen ceiling (through the light hole) and I freaked out and texted them again. Adam was incredibly helpful and patient. He walked me through shutting the water heater off step by step through a mix of calls and pics. Then Sebastian and Adam showed up on time next morning and did a great job. This will be my to-go place for any plumbing issues too. Also, the price was very reasonable.
Thank you guys!
Thank you guys!
Franchis Cook
Dec 20, 2025
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Sebastian from Benjamin Franklin Plumbing did an excellent job. He was punctual, professional, and took the time to clearly explain what was going on and how he would fix it. The work was done efficiently and with great attention to detail, and everything was left clean afterward. I really appreciated his honesty and friendly attitude. I would definitely recommend Sebastian and Benjamin Franklin Plumbing to others.
D. D.
Dec 01, 2025
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Nick and Sebastian repiped my home to replace all of the old quest pipes and were a pleasure to work with! They were kind, cleaned up any mess, and were very helpful with any questions I had. Ahead of time, I worked with Tim who explained the process in a way that eased my anxiety and was incredibly genuine and kindhearted. I’d recommend Benjamin Franklin to anyone who needs a plumbing job done, big or small!
David B. Rathbone
Nov 14, 2025
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The ease of scheduling, and the communicating were fantastic. Once Jeff got here, he took a look at the problem and had a solution, along with an estimated repair cost within 5-10 minutes. Jeff worked efficiently to get our pipe repaired, replaced the hot water overflow and did some light concrete demo and repair in less than 90 minutes. He was very polite and professional as well.
David Barker
Sep 27, 2025
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Great experience with Chris replacing our old water heater recently. We had a quote from another company that was slightly less expensive, but it was clear that Chris knew his business and thought of things that the others didn't. Very happy with our service!
L. E.
Sep 17, 2025
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First - BF Triad was quick! They had technician Chris at my house in less than an hour. Chris himself was so knowledgeable and talented. He was professional (kept taking his shoes off at the door!) and detailed. Did not jump to the most expensive solution but worked at the less expensive path first and was able to clear the line. He got pictures of the invasive roots and measured how far in the invasion was. Chris provided documentation of his findings. I found the entire experience painless other than the need to call them out in the first place. Benjamin Franklin Plumbing will be my first call for plumbing issues in the future and hope I get Chris as my tech. He was awesome.
Ann Majors
Sep 17, 2025
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Chris was fast, efficient, and did all he could to bundle the big job I needed done. I am super happy with the price, the service, and the overall interaction. He communicated thoroughly from start to finish. I am really really happy that the reviews online lived up to what they said.
Sh Kennedy
Jul 30, 2025
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I asked Benjamin Franklin Plumber to come and give me a second quotation for a few projects at our home. Nick Gaines, the technician, demonstrated a strong understanding of the plumbing system and what was needed to correct the issues we were experiencing.
I did not inform him of a previous quote from another company. However, Nick gave the appropriate recommendations and best of all a much better quote than the previous plumber.
My entire experience with Benjamin Franklin Plumber was pleasant from the confirmation texts between Tripp and myself, confirming arrival times and product selection of the kitchen faucet, to a text thanking me and asking for a my opinion of their services.
Nick was professional and courteous as well as meticulous in his craft.
I highly recommend Benjamin Franklin Plumbing and will use them for any future plumbing needs.
I did not inform him of a previous quote from another company. However, Nick gave the appropriate recommendations and best of all a much better quote than the previous plumber.
My entire experience with Benjamin Franklin Plumber was pleasant from the confirmation texts between Tripp and myself, confirming arrival times and product selection of the kitchen faucet, to a text thanking me and asking for a my opinion of their services.
Nick was professional and courteous as well as meticulous in his craft.
I highly recommend Benjamin Franklin Plumbing and will use them for any future plumbing needs.
Robin Brown
Jul 12, 2025
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Chris came out to clean out a drain that was completely clogged. In his opinion he would need to use the hydro jet since it was probably grease and boy was he right. What little bit I saw a greasy black substance it was really nasty. About a week later we had a issue with no water my husband is kinda a handyman but after trying to change the switch on the tank in our store room still no water. I called Benjamin Franklin of the Triad-Chris, he was about to come out the same morning. We had a serious problem now the water tank in the store room was more than 40 years old due to the date written on it and we knew the well pump was more than 6 years since my husband bought it at Lowe's. The pump was checked and the nipple that goes into the water tubing had snapped off at and pump. Chris gave us a estimate of all the work we needed done and we agreed it would be best to have everything replaced with new. Chris and Tim came out the next day prepared to work rain or shine at 9am. They pulled the pump out of the well which was 150 ft I might add. Replaced the pump, tubing, wiring, plastic disk to hold the wiring to the tubing, water tank, 2 water filters (large and med) all new lines in the store room and put in a frost free faucet run out to the backyard. I cannot say enough about their professionalism and the timely manner they completed their work.
Eric
Jun 22, 2025
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We can’t say enough good things about Chris! Replacing our hot water heater ended up being more complicated than a simple tank swap, but Chris went above and beyond. He took the time to figure out exactly what needed to be done, gave us multiple options, and worked hard to get it all finished surprisingly fast.
Not only is he extremely knowledgeable, but he also took the time to explain safety info and answer all our questions thoroughly. On top of that, he was just a genuinely great person to have in our home—friendly, personable, and respectful. He was so sweet to our 8-year-old daughter (and even joked back with her!) and was kind to our dogs too, even though they were gated away. Little things like that really meant a lot to us.
If you’re looking for someone who knows their stuff and truly cares about their work and the people they’re helping, we highly recommend Chris.
Not only is he extremely knowledgeable, but he also took the time to explain safety info and answer all our questions thoroughly. On top of that, he was just a genuinely great person to have in our home—friendly, personable, and respectful. He was so sweet to our 8-year-old daughter (and even joked back with her!) and was kind to our dogs too, even though they were gated away. Little things like that really meant a lot to us.
If you’re looking for someone who knows their stuff and truly cares about their work and the people they’re helping, we highly recommend Chris.
Neona Lloyd
Jun 15, 2025
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The pilot light on our hot water tank went out and Chris came out and took a look at it. I appreciated how quickly I was able to get someone over here and I especially appreciated how well Chris explained everything to me with our wonky setup we have currently and what we needed to have done. He is a very understanding, empathetic, and knowledgeable person! This was absolutely a 5-star experience.
Michelle Mills
Jun 13, 2025
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Benjamin Franklin plumbing has been phenomenal to work with. Every person we have had contact with (Nick, Tim, and Tripp) have been amazing; very processional and caring. They provide very timely estimates and exceptional work at a fair price. They did a large water main repair/replacement for us and we are very pleased with their work. We will be using them for future plumbing projects. We highly recommend you give them a call for any of your plumbing needs!
Barbara Schroeder
May 09, 2025
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Chris Freeman with Benjamin Franklin plumbing. did a great job. Our water heater had a gas leak and was in the attic not working on the hottest day of the month. He came and replaced our water heater same day and double checked everything to make sure it was proper. Professional. Highly recommend.
Jerry Jackson
Apr 04, 2025
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My main water line broke and a "river" was flowing across our concrete driveway., tearing up the drive was not an option. Tunneling under was expensive and put the line in danger of tree roots again.
Chris came to offer options and had a great idea to run a new line around the driveway and connect at a new place under the house. 811 came to mark the utility lines and I "freaked out". The new line would cross the utility lines in several places!
I called Chris to cancel and he assured me he could do it by hand digging where needed. A crew showed up 30 min earlier than planned and 8 1/2 hrs later we had water and no cables cut...they put down grass seed and Chris came back 3 days later to check on the work and put down straw.
They are not the cheapest but none of the estimates were "cheap".
If you want a guaranteed quality repair you get what you pay for and I highly recommend them.
Chris came to offer options and had a great idea to run a new line around the driveway and connect at a new place under the house. 811 came to mark the utility lines and I "freaked out". The new line would cross the utility lines in several places!
I called Chris to cancel and he assured me he could do it by hand digging where needed. A crew showed up 30 min earlier than planned and 8 1/2 hrs later we had water and no cables cut...they put down grass seed and Chris came back 3 days later to check on the work and put down straw.
They are not the cheapest but none of the estimates were "cheap".
If you want a guaranteed quality repair you get what you pay for and I highly recommend them.
Joe
Mar 31, 2025
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Chris Freeman not only fixed our kitchen sink and the plumbing but went out of his way to ensure everything was done to our standards. He even fixed our outside faucet which we didn’t mention until he had got here however, he did replace and fix it properly. We asked about a veterans discount and his company honored that as well. You can’t get better service these days anywhere and look forward to using him in the future. Thanks Chris!!
Glen Ventura
Mar 02, 2025
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I had my small home re-piped to replace all the old polybutelyne pipes which had been recalled many years ago. Chris spent a lot of time evaluating every aspect of the existing plumbing and gave me a great quote for the work. We set up an appointment to do the work and Chris showed up right on time that morning, and had the entire house re-piped before 5:00 pm, including replacing the tub and shower faucet, spout and head.
Excellent work, good price, and finished the same day.
Excellent work, good price, and finished the same day.
Jason Gekko
Jun 17, 2024
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Corey was professional in every aspect of his service call. He politely introduced himself and took the time to explain how to light the gas fireplace in a way that did not make me feel foolish. It was my first time ever lighting or using a gas fireplace and I did not the house to explode!
He checked the hot water heater that feeds hot water to the baseboards and checked the gas powered hot water heater that supplies hot water for dishes, laundry and showers.
Corey explained that the hot water heater was four years old and that it is recommended that the tank be purged (emptied) every year to extend the life of the tank.
Based on his recommendation and the offer to waive the $79.00 service call fee, I gave him the go-ahead to empty the water tank.
We discussed a major project to re-plumb the whole house (it has been jury-rigged over the past 60+ years) and he said that he would rather have his manager come around (no charge) to give a better, more experienced estimate for such a large project.
I strongly recommend Ben Franklin Plumbing and I will probably call on their service next summer for the whole-house re-plumb.
He checked the hot water heater that feeds hot water to the baseboards and checked the gas powered hot water heater that supplies hot water for dishes, laundry and showers.
Corey explained that the hot water heater was four years old and that it is recommended that the tank be purged (emptied) every year to extend the life of the tank.
Based on his recommendation and the offer to waive the $79.00 service call fee, I gave him the go-ahead to empty the water tank.
We discussed a major project to re-plumb the whole house (it has been jury-rigged over the past 60+ years) and he said that he would rather have his manager come around (no charge) to give a better, more experienced estimate for such a large project.
I strongly recommend Ben Franklin Plumbing and I will probably call on their service next summer for the whole-house re-plumb.