Our mission is to provide Charlotte families with reliable access to cleaner, safer water through professional filtration and treatment services. We bring more than 20 years of experience to every project and offer free in-home water testing so homeowners can determine what is actually in their water. From whole-house filtration and comprehensive water treatment to water softeners, UV purification, and iron filtration, we maintain solutions for a variety of household water concerns. Our systems can address hard-water buildup and scale, water-related appliance and plumbing damage, iron staining and taste problems, chlorine taste and odor, and protection against microorganisms. We also help homeowners understand concerns involving contaminants, PFAS, and well water in the Lake Norman area. Our services are designed around the specific water quality needs presented by each home.Frank Helms, our owner and lead technician, has spent more than 20 years developing his knowledge of Charlotte water. He began as a school plumber in Mecklenburg and is a Charlotte native, giving our company a strong local perspective. We provide direct, honest recommendations without hidden fees or pressure sales, and we are committed to a health-first approach centered on clean, safe water for your family's health and wellness. Our company serves the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews. We are licensed in North Carolina, while South Carolina installations are coordinated through local licensed plumbers. Homeowners can schedule a free in-home water test with no obligation and receive a satisfaction guarantee.
Served areas
- Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Business details
- Licensed
- Insured
Highlights and features
- Protect your family with cleaner, safer water from every tap.
- Free in-home water testing identifies what’s in your water.
- Whole-home filtration solutions address diverse household water needs.
- Over 20 years serving Charlotte families with water expertise.
- Honest advice, upfront service, and zero-pressure recommendations.
- Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments, Bank transfers
Services
We begin with a complimentary residential water test because understanding the actual problem should come before selecting a water treatment system. Our team tests water at your home and identifies common factors, including hardness, iron, pH, total dissolved solids, and chlorine. If a particular concern is suspected, laboratory testing may provide more detailed analysis. Results are explained during the visit. 
We help homeowners evaluate reverse osmosis when they are dissatisfied with the taste or smell of their water or want greater confidence in what their family consumes. The system provides targeted treatment through a specialized membrane that reduces many unwanted contaminants. At the kitchen sink, this can improve the water used for drinking, cooking, coffee, ice, and food preparation. 
We make water softening a clear and practical process for homeowners. First, we conduct a free in-home water test to identify what is in the water. Using those results, we recommend the right system without unnecessary sales pressure. Our certified professionals then install the equipment, typically within two to four hours, and remain available for ongoing support. 
With whole-house water filtration, we help improve the water used for drinking, cooking, bathing, laundry, dishes, and cleaning. Water enters the home through one system rather than receiving treatment at only one location. We begin with a free water test, provide an honest recommendation, and professionally install the selected system. 
With our ultraviolet light water purification service, we provide an added layer of protection for homeowners focused on water safety. UV technology is designed to address biological contaminants by disrupting microorganisms rather than primarily treating taste, odor, or mineral content. It can be especially useful when bacteria are a concern or water conditions fluctuate. UV purification also works in conjunction with other water treatment solutions. 
People
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1) James & Lisa T.
Jun 21, 2026
