Contact Sign In Add Your Business
Yellow Dot Heating & Air Conditioning Yellow Dot Heating & Air Conditioning
Website
Business Details
24 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted HVAC Partner in Raleigh, NC
Yellow Dot Heating & Air Conditioning has been serving Raleigh and Wake County since 2002, providing comprehensive HVAC, plumbing, and electrical services. Our team of licensed technicians offers 24/7 emergency support for residential and commercial clients, backed by a 100% satisfaction guarantee. With expertise in air conditioning repair, furnace maintenance, and indoor air quality solutions, we prioritize customer education and transparent communication.

Our commitment to community extends through specialized discounts for seniors, veterans, and first responders. Through consistent service excellence and technical proficiency, we maintain our reputation as a trusted local service provider.
Services
HVAC Repair Plumbing Services Electrical Repairs Air Quality Solutions Generator Installation Heating Maintenance Drain Cleaning Water Heater Repair Emergency Services Commercial HVAC
Details
  • Year established: 2002
Highlights and features
  • 100% Satisfaction Guarantee
What people say
Excellent decision! Highly recommend! Very Professional Prompt service Knowledgeable technicians
Website
Services
HVAC Repair
Our licensed technicians provide comprehensive heating and cooling system repairs for residential and commercial properties. With 24/7 emergency availability, we address urgent HVAC issues while maintaining manufacturer warranty compliance. Our diagnostic process identifies root causes to prevent recurring problems, ensuring optimal system performance across Raleigh's climate conditions.
Plumbing Services
We handle all plumbing needs from leak detection to whole-home repiping. Our licensed plumbers use advanced diagnostic tools to resolve issues efficiently. Services include water heater repair, drain cleaning, and gas line installation, with emergency support available for critical plumbing failures affecting property safety.
Electrical Repairs
Our certified electricians address residential and commercial electrical systems with safety as priority. Services include panel upgrades, outlet repairs, and whole-home surge protection. We follow NEC standards and local code requirements while providing clear explanations of required repairs and preventive maintenance options.
Air Quality Solutions
We improve indoor air quality through filtration systems, dehumidifiers, and fresh air ventilation installations. Our solutions address allergens, humidity control, and contaminant removal. Technicians assess existing systems to recommend improvements that enhance comfort while maintaining HVAC efficiency in Wake County's climate.
Generator Installation
We install whole-home backup generators to maintain power during outages. Our technicians assess electrical needs to recommend appropriate generator capacity. The installation process includes system integration, fuel line connections, and compliance testing to ensure reliable operation during emergencies.
Questions
What HVAC services do you offer in Raleigh?
We provide complete HVAC services including AC repair, furnace maintenance, heat pump replacement, and system installations for residential and commercial clients.
Are emergency services available after hours?
Yes, our 24/7 emergency service responds to HVAC, plumbing, and electrical crises at any time, including nights and holidays.
Do you offer financing options?
We partner with Service Finance Company to provide no-interest and low-payment financing options for qualifying home improvement projects.
What plumbing services do you provide?
Our licensed plumbers handle leak detection, drain cleaning, water heater repair, gas line installation, and emergency plumbing services.
Are there senior discounts available?
Yes, we offer 10% discounts for seniors, veterans, and first responders with proper identification.
How can I schedule service?
Call us at 919-925-4235, use our online booking system, or contact through our website for emergency or scheduled service appointments.
Reviews (48)
Steely Dan
Jun 20, 2022 Report
I had a really interesting experience with the technician who came to our house to look at our AC that wasn't working. His first diagnostic required a broken part and a several thousand dollar repair. He said he wasn't able to do it that day but could have the company schedule it later in the week. I didn't understand the issue but worried about the rising temperatures told him to go forward. He attempted to sell me a regular service plan but I didn't purchase, gave him a tip and said thank you.

About 30 minutes later I went outside and found he was still on my property going through my external unit. He said he thought he could fix it that day for a few hundred dollars. I still didn't understand what the issue was, what changed, or the fix, but expressed gratitude if he was able to do which he was. So far my AC continues to work well and will follow up here if that's not the case. I don't think he was trying to cheat me, but if there was a better way to understand the issue(s) and what he did to fix it I would be much less suspicious.
Cynthia Liston
Jun 01, 2022 Report
We have used Yellow Dot twice in the last few years. First to replace an HVAC unit and then to replace a gas water heater. Both times all the people arranging the services and the technicians installing the units were timely, professional and the quality of the work was high. In particular, the plumber installing the water heater stayed until 7:00 on a Friday to finish an emergency installation (our old water heater had started leaking) so that we would have hot water over the weekend.
Risden Powell
Apr 04, 2022 Report
This is my second time using this service and this is the second time I have came away impressed with the quality of service provided. David Ray was my technician both times and his professionalism and quality of work are both top notch. Not only was he able to diagnose and fix my issue quickly, he also provided insight on why and what he would be doing to fix the issue. I trust David's insight and will not be looking anywhere else for other services as well. Thank you once again!
Jeffrey Kaszak
Mar 19, 2022 Report
Yellow Dot came with the house we built here in Apex. I thought about shopping around for other companies but who knows our house better? No one! Friends gave us names of the companies they used but we said that we are very very happy with Yellow Dot. They're professional, thorough and on time! They will often check our system while they're here to make sure our units are doing well, not to mention giving us tips to keep our system running "cool"! Kevin came out yesterday fixed a small problem and gave me a quick education on why what happened happened. We are very confident that we're in great hands! Oh yeah, the friends who loved their HVAC companies now use Yellow Dot too! Go figure! Now we're ready for summer! Thanks Guys/Gals! Jeff K.
Rena Hunt
Mar 05, 2022 Report
Recently, I had a Spring Cooling Maintenance Service Appointment and all the techs, A/C, Plumber/ and the Electrician provided prompt, friendly and professional service. I really appreciated the courtesy call before each tech arrived, and the end of service chat. I am so happy with my decision to have preventative service.
Jonathan Updike
Mar 04, 2022 Report
I called to confirm my appointment since I had scheduled months earlier and hadn't heard anything since. Technician arrived several hours late without any notice. He was pleasant during the appointment. Both thermostats were left on the cool setting after the service appointment despite it being winter. I caught it a couple hours later after noticing the chill.
Guiping Tao
Feb 13, 2022 Report
They said to call me 1 hour earlier when scheduling window so that i can be here. but they didn't call me and said the phone number was wrong. the technician went and tenant open the door. they replaced something not related to the problem without consulting me first and charged almost double price. After seeing Brian's reply, I called him at the number he left and discussed the complaint with him. Brian investigated the issue by listening the phone recording and talked to related persons and confirmed the issue on their side and So he then offered me to only charged the fee for fixing the leak and diagnostic fee and then he credited the remaining balance back to me.

I am happy now as it is now reasonable and really appreciated Brian took customer complaint seriously and fixed the issue promptly. Mistake/error does happens sometime, taking customer complaint seriously and fixing the issue like Brian did really help build customers trust relationship and grow the business.
Ernie L.
Feb 02, 2022 Report
Run the other way! My 2nd floor has multi zone control. One of the duct control flaps was leaking or not closing causing one zone to overheat. They came out and wanted to charge me around $800 to replace the whole flap unit with motor. I did not pay and cut into the duck later and saw the problem was simply the stopper had fallen off. Trip to Home Depot and $5 later it was fixed. The point here is the tech from Yellow Dot knew this, but gets paid on ripping you off.
Brian Ring
Jan 08, 2022 Report
Excellent job "all around". Josue was right on time for the estimate and quoted a reasonable price for replacement of our aged and non-functional gas hot water heater. Equipment drop-off was punctual as well. Josue did an excellent job, took the old water heater with him, and left the area clean. I'm very happy with the new water heater and the quality of Josue's work!
Kevin L.
Dec 28, 2021 Report
Called them last week with a furnace issue, got through to a very personable customer service agent who took down all of my details. She then proceeded to tell me at the end of the call that "dispatch" would call me to set up an appt etc. and tell me when they could come out. I expected to hear something within 30-45 minutes. Almost 6 hours later they called me. At that point, I'd already hired someone else who had fixed the issue and was just leaving who used to work for Yellow Dot. Needless to say, I told them the call back was too late. This is not the company it used to be.
Patty W. Anderson
Nov 17, 2021 Report
My mom had a new furnace installed almost a month ago. It is still not working. She has been told it has been fixed over and over, but it is still not fixed. She is in her 70's. This is utterly ridiculous. She also gets the run around from management. They do not call her back, instead a receptionist. DO NOT RECOMMEND AT ALL.
Skippy'S. Channel
Nov 10, 2021 Report
After 3 quotes from different HVAC Companies we decided to go with Yellow Dot Heating and Air Condition. The process from quote to installation had its bumps that were overcame with agreement between all properties. Working with Jeanette and Nelson was a pleasure and they even price matched another HVAC service provider to keep the business local. Installation took 2 1/2 days with 2 technicians. Pleased with install, but we need to make the pad look better than how the HVAC technicians left it.
Margaret G.
Sep 30, 2021 Report
Surprise! It's almost October and never heard from a manager. Actually had someone call and say that it was time to get our unit maintained. Told him about my issue with Yellow Dot and poor service and he was apologetic and would have the manager contact us and still nothing. Poor management and poor service. I would never use them again. I advise you to do the same.
Marie G.
Sep 16, 2021 Report
They came took diagnosis fees $106 and gave me aquote for the repair, I submitted to my home warranty and got the approval, called them again to do the job as quoted, they asked for another diagnosis and dispatch fees $106 in addition to fixing the capcitor and charging as quoted previously and when I tried to understhe logic behind charging me more than the quote, they hang up on me.disrispectful, greedy and doesn't respect their own written diagnosis.
Stacy Kendrix-Scholl
Aug 17, 2021 Report
I called and they were able to come out the same day. Bruno came to my house and was able to fix the leak promptly and efficiently! He was such a great person to work with!
Eloy C.
Jul 30, 2021 Report
Our AC's have out recently and was able to schedule YDot the next day. They confirmed a capacitor had gone out, replaced and we cooled down immediately.
John Berggren
Apr 12, 2021 Report
I have worked with Yellow Dot for years. They have always provided stellar service and honest advice.
Mark Morton
Apr 10, 2021 Report
Each technician who comes for service is courteous and competent. They provide a summary of what they are going to do, do it, and then describe what they did and observed. Pretty standard but helpful.
Amy LaRosa
Apr 06, 2021 Report
Quinn was great. He showed up early did a thorough job. And when I told him what problem I was having he identified it right away. Something other techs with the previous company Santa Air brushed off as user error. He showed me I had some burnt out wires that was causing the system to cycle on & off. They are not the cheapest HVAC people out there but I guess you get what you pay for. In this case quality workmanship & very knowledgeable.
Cynthia Berniak
Mar 30, 2021 Report
I was referred to Yellow Dot by a coworker who highly vouched for their service and they met all my expectations. Super friendly, honest and down to earth. I felt like I was talking to a real person and not someone who was trying to sell me something I didnt need and waste my time. I rarely leave a review for anything, but they deserve a five star from me!
Scott Davis
Mar 29, 2021 Report
I've used Yellow Dot for about 3 years and have been fortunate to have the same technician maintain our HVAC system. They've been responsive, generally earlier in the range of time scheduled, and are friendly.
John Monroe
Mar 21, 2021 Report
Did an excellent job with the installation of a new heating and air system. Love how quiet the new system is and we have seen a huge savings on our electric bill. Highly recommend
Bruce Newton
Feb 26, 2021 Report
Technician was well versed and took the time to explain what he was doing and what the problem was. He also discussed preventive maintenance I could do to prevent future problems. I'll definitely us Yellow Dot if I have any additional issues and will utilize them for pre season checkups.
Destiny Hold
Feb 08, 2021 Report
Yellow Dot was recommended to my office by a coworker I was told to ask for Dwayne; who had previously done work at a residential location. Thinking only two toilets were stopped up out of the four we have in the office. Come to find out the whole sewer was clogged with old wipes from the patients leaving clean catch urine specimens. Not only were the toilets clogged but the mop sink and an exam room sink as well. Dwayne and his helper got into the man hole and cleaned everything out.

Since we have had no issues with anything being clogged. As you know anytime a stop-up or leak is involved there is usually a lot of water involved. Well of course there was water on the floor and some on the carpet. You can't even tell anything happened. Everything was neatly cleaned and mopped upon Yellow Dots departure from my office. I would for sure recommend Yellow Dot and specifically Dwayne to anyone who asked me for a referral plumbing service.
Michael R.
Jan 26, 2021 Report
Electrician came out for second visit as we had same problem as before. Literally took him 15 minutes to figure that out and fix it. As it was associated with the work done previous there was no charge. He's great because he did try price gouge or make things seem more than what they were. Excellent integrity.
Nadia G.
Nov 07, 2020 Report
The heat was not working and we had someone coming to put a temporary fix, unfortunately the next day there was a smell like mold of humidity, but we called and got all our questions answered and also another technician came to double check it was nothing dangerous. We are still waiting for the permanent fix but we think the service is good and they get things resolved.
Ivy L.
Jul 27, 2020 Report
The absolute worst. We have an 8 month old unit that is broken down and we have been without air for 3 days at the end of July and they are saying it will be another 5 days. Go with any other company. They are too big and are the absolute worst.
Jamie Robertson
May 04, 2020 Report
My Air Conditioner went out Saturday or maybe before but didn't notice till Saturday afternoon when it started to get hot. I have asthma and I could not breathe. I told the dispatcher and she had a tech call me right back. Gary Wood was my technician and he would have come straight out but had a lot of work to do but was here bright and early Sunday morning and within 15 mins had figured out the problem and had it fixed within the hour. Gary was a very nice and professional technician and while he fixed the air conditioner my husband and I and Gary had a wonderful and funny conversation, the whole time Gary was carefully watching his work and safety. I definitely recommend Yellow Dot and Gary Wood as a technician. And the price wasn't that bad either. We will definitely call them again if I need them. Thanks Gary, you saved my life.
Stacy Woodson
Nov 17, 2019 Report
Gary from Yellow Dot did a great job. My heat went out and I called Yellow Dot and Gary showed up the same day, accessed the heater and informed me of the issue. He ordered the part and came back 2 days later and my heat has been working fine since then, thank God!
Wendy Shull
Oct 22, 2019 Report
Always for 13 years+ have been pleased with Yellow Dot and refer them to clients. My most recent appts. have been with Gary Wood. Gary is extremely polite, so knowledgeable in his field of expertise, explains what needs to be done, always on time and most efficient, offers suggestions on how to improve your systems.
Ted L.
Jul 16, 2019 Report
Yellow Dot is the worst HVAC company I have ever worked with. They installed a completely new Heating/Cooling system in my new house. I have had them out three times during the first summer to correct a leak and damper issues. Now that we are into our second summer with the new unit, the AC won't cool the upstairs. A new system should not have this many issues. Now they want to start charging me because the system is out of warranty.

If I have to pay someone, it sure won't be these guys. They are more expensive than the competition, do sub-par work, and use the cheapest parts and components. I would avoid doing business with this company.
Laurie R. Bryan
Jul 10, 2019 Report
Prompt and honest service. Skyler was able to detect and diagnose the problem with my ac unit and give options as to how to remedy the issues. Definitely a great company to work with.
Nick Barone
Jun 26, 2019 Report
Service technician, Jon Evans did an excellent job servicing my AC unit and took the time to explain the use of my Nest thermostat.
Peyton Armstrong
Jun 03, 2019 Report
I use Yellow Dot for my semi-annual maintenance. Jon Evans came out today. He was very knowledgeable, professional, and explained the service being done. He allowed me to ask questions, and overall it was a very engaging and informative experience for me. He did make note of a few items to watch. I understand that the service industry isn't perfect, but my experience on this day, was solid.
Danik S.
May 18, 2019 Report
Terrible and dishonest company, I wish I could give no stars, they replaced my WiFi thermostat while I was away on a trip without my authorization and never gave back to me saying they never took it and meanwhile charging my landlord $300 for a cheap $25 replacement thermostat which by the way it was the same thermostat I replaced so it was the used one, today the A/C still doesn't work, aweful company, unethical, dishonest and inefficient!
Brenda Lee
May 16, 2019 Report
Gary Wood is an exceptional technician! He has been servicing my HVAC unit for 5 years. I can always count on him! He is knowledgeable, reliable, experienced, and provides all around excellent customer service! I would highly recommend Gary and Yellow Dot! I am a very happy long time customer!
Jim P.
Apr 25, 2019 Report
I had a problem with my thermostat, yellow dot had done the installation 2 yrs. ago so I was told they had the warranty info. I called and was told it would be 105.00 for them to show up plus labor. They were here for 29-30 minutes, they snapped the defective thermostat off and snapped the new one on. Then they charged me a total of 262.00. 105.00 for service call and 157.00 for 30 minutes of labor which equals 314.00 an hour for labor. They won't return your calls. All this for an 80.00 thermostat.i don't have a problem paying for services, but this is price gouging. Avoid Yellow Dot at all costs.!
Stacy Warburton Hagerty
Apr 23, 2019 Report
Courteous and efficient service people. But I wish their invoices showed the DATE of service at my home. Seems a curious detail to omit.
Chey Sarai
Nov 09, 2018 Report
This company will try to over charge you on an insane level at the same time give you absolutely horrible service! You are better off with literally any other heating / AC company, they are by far the worst company I've had the misfortune of dealing with. Please save yourself the trouble.
Vanessa Dunston
Nov 08, 2018 Report
Not a good company to deal with. I waited all day for someone to come and fix my air condition and no one never showed up. My air condition should not of been broken anyway since they came out to service it in Dec. I am no longer contracted under them.
Zedthedog Reil
Sep 20, 2018 Report
Horrible company, run by nothing but greed and selfishness, do not go to them as they will try to rob you
John L.
Sep 08, 2018 Report
On August 30, 2018, our first-floor a/c stopped cooling. I called Yellow Dot Heating and Air, 1203 N. New Hope Road, Raleigh, NC 27610. We have a/c for the second floor as well, but it was cooling. They came out 08/31/2018. I was told that there was a service charge of $95 for diagnosing, checking the unit(s). The technician would not check the other unit unless he was paid an additional $80. I had a problem with that.

A capacitor was replaced in the downstairs unit for a charge of $230.00. I was not given the replaced part. The only invoice provided me said the part was used and did not provide a description of labor/parts cost breakdown. I have called and asked and emailed numerous times. I get no response. Such capacitors run between $20 and $60. The repair person was here 30 minutes and I get no explanation of the charges.
Betty W.
Mar 18, 2018 Report
I have been a customer for 15 years but am switching. I had 2 appointments for preventive maintenance and they never showed up during the 4 hour window. I wasted 8 hours of my time. No apologies from a Yellow Dot. I learned that they have changed management. They probably will lose many customers who remember when Yellow Dot was a good company.
Cassandra H.
Feb 17, 2018 Report
We called today (40 degree day) when our heat cut out. The thermostat didn't seem to have power and we tried all the google suggestions. There was a company sticker on the furnace, so we decided to call Yellow Dot. Thomas come out within two hours and diagnosed the issue in seconds. It was $90 ($40 with coupon online) for him to come out (no extra for weekend visit), plus $120 for him to fix the disconnect switch.

He fixed the switch in about 10 minutes. He said it was very common in our neighborhood, not the first he's fixed out here. He did a great job showing us what the issue had been and what he fixed. Was polite, took shoes off, etc. We'd have him back for sure. We did need to print out the coupon for him to take back to the office (maybe an issue for other people to do, not for us). I'll have to update the review after we have them back for a cooling tune-up this spring to see how our experience compares to others.

We did sign up for a maintenance plan since we do need a tune up anyway. Hopefully our experience it more positive than the reviews here. Definitely was cautious with them coming out because of the poor reviews.
Bennett M.
Jun 26, 2017 Report
Called Yellow Dot to come diagnose our blower not working.technician was there for about 15 minutes ($96 dollar just for them to come out and look) and said we needed a new blower motor, which was not available and had to be ordered. The order process took over 4 days, mind you we have a 2-month-old, with no status updates from Yellow Dot. The receptionist(s) were extremely rude and would not (probably could not) provide any relevant information on when we could expect the technician to even come out. You have a choice when it comes to air repair and I would advise against using Yellow Dot.
Mary S.
Jun 16, 2017 Report
Right now, if I could rate Yellow Dot lower than 1 star, I would. Our AC went out last evening. They claim to have 24 hour service. When a technician called me back after I called for service, he said he didn't think he could get out last night. I called an hour later to see if I could get anyone out and he said he wouldn't be out. I just called again this morning (7:15 am) and the person who answered the phone suggested I call back at 8 when their normal business hours begin.

Yellow Dot's website claims that they have 24/7 service. I have a maintenance agreement with them. What is the purpose of this kind of service if they are unresponsive when you need it most? This is completely unacceptable.
Mark Simmons
Dec 22, 2016 Report
I cannot recommend this company in any way. I had them out for a routine tune up to prep for the Summer heat. During the visit, the technician attempted to get us to buy a piece of equipment we don't need and get another replaced at an astronomical markup. Our dual run capacitor needs to be replaced and they wanted to charge $215. When asked how much of that was labor, the response was "we're a flat rate company." Translation: we don't want you to know that we're charging you $88 for a $17 part.

On top of all that, when I said I would think about it, he said okay, but if they had to come back there would be an additional $50 charge. Look, I get it. They're a business, but that is gouging plain and simple. There's no excuse. I'll pay for expertise and knowledge, but reasonably. I now know for a fact this part can be installed in about 5 minutes. Based on the math, they would be charging me at a rate of $1,500 per hour. No thanks. Keep looking and find a company with more integrity.
Andriy Rysin
Dec 22, 2014 Report
These guys installed two ACs in my house and I am very glad I chose them for this. Out of 5 quotes that I had they were most professional, on time and provided the cheapest quote. I would definitely use them again.