Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Lexington, SC
Custom Comfort has been a trusted provider of HVAC services in South Carolina since 1966. Our family-owned business combines decades of experience with a commitment to customer satisfaction, offering comprehensive heating, ventilation, and air conditioning solutions for residential and commercial clients. We specialize in system installations, repairs, and maintenance while prioritizing advanced technologies like air purification and smart thermostats. Our team of certified technicians delivers personalized service across Lexington and surrounding areas, ensuring optimal indoor comfort year-round. With a proven track record of reliability and competitive pricing, we remain dedicated to exceeding expectations through transparent communication and quality workmanship.
Services
AC Repair
Heating Installation
Furnace Maintenance
Duct Replacement
Air Quality Testing
Details
- Year established: 1966
Highlights and features
- We have over 50 years of HVAC experience serving South Carolina
- Our family-owned business prioritizes personalized customer service
- We offer 24/7 emergency HVAC repair services
- We provide competitive pricing with financing options available
- Our technicians are state-licensed and insured professionals
Associations and certifications
- South Carolina Association of Heating and Air Conditioning Contractors (SCAHACC)
- American Society of Heating
- Refrigerating and Air-Conditioning Engineers (ASHRAE)
- Batesbug-Leesville Chamber of Commerce
- Batesburg Business Association
- Leesville Merchants Association
What people say
Thorough assessment
Prompt scheduling
Professional technicians
Reliable repairs
Fair pricing
Services
AC Repair
Our technicians diagnose and fix air conditioning issues including refrigerant leaks, electrical problems, and component failures. We provide same-day service for urgent cooling needs. With specialized tools and manufacturer-certified parts, we restore system functionality while identifying potential future issues during each visit.
Heating Installation
We install high-efficiency heating systems tailored to your home's specifications. Our experts recommend appropriate equipment based on square footage and climate considerations. The installation process includes ductwork evaluation and thermostat integration to ensure optimal performance and energy efficiency.
Duct Replacement
Our team replaces damaged or inefficient ductwork using industry-standard materials. We conduct pressure tests to identify leaks and design systems for maximum airflow efficiency. This service improves HVAC performance while reducing energy consumption through better air distribution.
Air Quality Testing
We analyze indoor air quality using specialized equipment to detect contaminants and humidity issues. Our assessment includes recommendations for purification systems and ventilation improvements. This service helps create healthier living environments by addressing specific air quality concerns.
Furnace Maintenance
Our maintenance service includes comprehensive inspection and servicing of heating system components. Technicians clean burners, check electrical connections, and test safety controls to ensure reliable operation. Regular maintenance extends equipment lifespan while maintaining energy efficiency.
People
Jimmy Long
Founder
Co-founded Custom Comfort in 1966 as a Lennox dealership. Established the company's commitment to quality service and customer satisfaction that continues today.
Harry Long
Co-Founder
Partnered with brother Jimmy to establish Custom Comfort. Helped build the company's reputation for technical expertise and reliable HVAC services.
Darron Long
Current Owner
Purchased the business in 2006 and expanded service areas. Maintains family tradition of personalized service while modernizing equipment and techniques.
Questions
What HVAC services do you offer in Lexington, SC?
We provide complete HVAC solutions including air conditioning repair, heating system installation, furnace maintenance, ductwork services, and indoor air quality improvements for residential and commercial clients.
Do you offer emergency HVAC repair services?
Yes, we provide 24/7 emergency HVAC repair services to address urgent heating and cooling issues in residential and commercial properties.
How can I improve indoor air quality in my home?
We install whole-house air purification systems, UV light filters, and humidity control solutions to enhance indoor air quality and reduce allergens.
Are financing options available for HVAC replacements?
Yes, we offer financing options to help customers manage the cost of HVAC system replacements and major repairs.
What areas do you service?
We serve Lexington, Irmo, West Columbia, and surrounding South Carolina communities including Batesburg-Leesville, Monetta, and Saluda.
Do you provide maintenance agreements for HVAC systems?
Yes, our Planned Maintenance Agreement includes bi-annual system checkups, priority service, and repair discounts to ensure optimal HVAC performance.
Reviews (12)
Mary Love
Jun 12, 2021
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Gary and his crew install a new unit in my mother's home today. They were courteous and conscientious! The Best! We needed the unit replaced quickly and Custom Comfort delivered and installed the unit quicker than we ever expected. I highly recommend using Custom Comfort!
Simply Me
May 31, 2021
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Thanks Trey for making things right. Great customer Service. I highly recommend! Iles Services: HVAC repair, AC maintenance
Kay Oxner
May 21, 2020
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Had an issue with my house heating up. Someone came out and resolved the problem in less than 20 minutes. Prompt scheduling and tech was very nice and professional.
Jason Crapps
Dec 11, 2019
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Same great service as when my house was built and your dad installed the original unit 18 years ago. Thank you for the great customer service.
Jim Evans
Aug 02, 2019
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They have gone the extra mile for us. They have arrived, promptly. They have worked through problems until they are solved. Techs are always friendly.
Lance Mooney
Feb 12, 2019
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Had a mini-split installed in our sun room. Over the summer, it kept a totally glassed room at 78 degrees and last winter in freezing temperatures kept it at 72. They do our maintenance on both of our units. Would highly recommend them for all of your heating and cooling needs. Prices are very reasonable.
Rachel Taylor
Jan 25, 2019
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We have used Custom Comfort for about 25 years, both for our personal residence and commercial buildings. We have found Darron Long to be a man of integrity and easy to work with and competitive pricing. They have always stood behind their work. Would highly recommend his company and its services.
Geoffrey Giles
Dec 28, 2018
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We use Custom Comfort to maintain our AC, and the thing runs like a tank. Their staff is courteous, professional and knowledgeable. Highly recommend using them!
Kristine Kenealy
Oct 13, 2018
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The service tech Tommy arrived a scheduled, and worked for over an hour to get my unit up and running. I only paid the service call fee. 2/3 days later we had the same issue. He came back out Monday AM, and completely resolved the issue, at no charge. He was coourteous, friendly, and very professional. I will definitely use this company again! I completely disagree with the first review. How does he expect the company to pay for the part, the vehicle, and the man hours (AND overhead) if he doesn't upcharge on the parts. If he wanted to pay bare minimum, he should have purchased the part and done it himself!
Geoffrey Giles
Sep 20, 2018
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We use Custom Comfort to maintain our AC, and the thing runs like a tank. Their staff is courteous, professional and knowledgeable. Highly recommend using them!
Lance Mooney
Sep 16, 2018
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Had a mini-split installed in our sunroom. Over the summer, it kept a totally glassed room at 78 degrees and last winter in freezing temperatures kept it at 72. They do our maintenance on both of our units. Would highly recommend them for all of your heating and cooling needs. Prices are very reasonable.
Rachel Taylor
Sep 13, 2018
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We have used Custom Comfort for about 25 years, both for our personal residence and commercial buildings. We have found Darron Long to be a man of integrity and easy to work with and competitive pricing. They have always stood behind their work. Would highly recommend his company and its services.