Business Details
28 Years
experience
Emergency
services
Trusted HVAC Repair and Installation Services in Omaha
Founded in 1998, Complete Comfort Heating and Cooling has built a reputation on treating customers with integrity and delivering reliable HVAC solutions. Our team of factory-trained technicians specializes in air conditioning, heating, and geothermal systems, serving both residential and commercial clients across Omaha. With over 25 years of experience, we prioritize repairing systems where possible and recommending replacements only when necessary, ensuring cost-effective solutions tailored to each client's needs.We offer free estimates on new installations and replacements, backed by a commitment to transparency and customer education. Our 24/7 emergency service and rigorous technician trainingemphasizing cleanliness and professionalismreflect our dedication to exceeding industry standards. This unwavering focus on quality, combined with financing options and partnerships with leading equipment manufacturers like Bryant, has earned us long-term customer loyalty and numerous five-star reviews.
Services
Air Conditioner Repair
Furnace Repair
Geothermal Systems
HVAC Installation
Emergency Repair
Details
- Year established: 1998
Highlights and features
- 25+ years of HVAC expertise since 1998
- 24/7 emergency repair service available
- Factory-trained technicians with rigorous training
- Free estimates on all installation projects
- Financing options for new equipment purchases
What people say
10-star service
Professional and courteous
24/7 emergency availability
Thorough explanations
Long-term reliability
Services
Air Conditioner Repair
Our certified technicians provide fast, reliable air conditioning repair for all makes and models. We diagnose issues like refrigerant leaks, compressor failures, and thermostat malfunctions, offering transparent pricing and same-day service. With 24/7 emergency availability, we restore cooling comfort during peak summer heat while maintaining factory warranty standards through proper diagnostic procedures.
Furnace Repair
We specialize in furnace diagnostics and repair for gas, electric, and oil systems. Our technicians address ignition failures, heat exchanger issues, and airflow problems while emphasizing safety and efficiency. Regular maintenance reduces breakdown risks, and our 24/7 service ensures warmth during Nebraska winters. We service all brands while recommending Bryant equipment for replacements.
Geothermal Systems
As Omaha's geothermal experts, we design and install ground-source heat pump systems that leverage stable underground temperatures. Our systems provide 40-60% energy savings compared to conventional HVAC through closed-loop configurations. We handle complete installations including ground loops, heat pumps, and integration with existing ductwork, offering long-term cost savings and environmental benefits.
HVAC Installation
We install high-efficiency Bryant furnaces, air conditioners, and heat pumps with proper sizing and SEER/HSPF ratings for optimal performance. Our process includes load calculations, ductwork evaluation, and smart thermostat integration. Financing options available for qualifying customers, with free estimates and guaranteed start dates for scheduled installations.
Emergency Repair
Available 24 hours daily, our emergency HVAC service addresses critical failures like complete system shutdowns or refrigerant leaks. Trained technicians carry common replacement parts and use thermal imaging diagnostics to resolve issues quickly. Priority scheduling ensures arrival within 2-4 hours during extreme weather conditions, with transparent pricing provided before repairs begin.
People
Jeff Ockinga
Owner
Founder Jeff Ockinga established Complete Comfort in 1998 with a vision of customer-first HVAC service. With over 25 years in the industry, he oversees operations while maintaining hands-on involvement in complex installations and customer relations.
Stephanie B.
General Manager
Stephanie manages daily operations, ensuring service quality and team development. With 15+ years in HVAC management, she implements training programs that emphasize technical skills and customer service excellence.
Tracy M.
Operations Manager
Tracy coordinates service scheduling and customer communications. Recognized for exceptional client care, she resolves service issues while maintaining 4-hour response times for quote requests.
Chad R.
Lead Service Technician
Certified HVAC technician with 12 years' experience, Chad handles complex diagnostics and repairs. He trains new technicians in proper service protocols and customer interaction techniques.
DJ
Installer
DJ specializes in system installations, focusing on precision and efficiency. Customer reviews highlight his thorough explanations of system operations and maintenance requirements during installation visits.
Questions
What HVAC services do you offer?
We provide air conditioning repair, furnace service, geothermal system installation, HVAC replacements, and 24/7 emergency repair services for residential and commercial properties.
Do you offer emergency HVAC service?
Yes, our 24/7 emergency service responds to critical HVAC failures with trained technicians available at all hours for urgent repair needs.
Are financing options available?
We offer financing programs for qualifying customers purchasing new HVAC equipment, making system replacements more affordable with flexible payment terms.
Do you provide free estimates?
Yes, we offer free written estimates for all new equipment installations and system replacement projects with no-obligation consultations.
What areas do you service?
We primarily serve Omaha, NE and surrounding areas including Council Bluffs, Papillion, and Bellevue for residential and commercial HVAC needs.
How can I schedule service?
Request appointments through our website contact form, by phone at (402) 827-1827, or via our online scheduling portal for routine and emergency service needs.
Reviews (5)
Zach Stephens
Jun 19, 2022
Report
Our AC wasn't working and we called Complete Comfort early on a Monday morning. They sent Michael out that same morning which I wasn't expecting, but my wife was very happy with! lol. Michael not only figured out the main issue, but addressed a couple other smaller issues while thoroughly checking the AC over (we purchased the home last year and are learning its needs, so this was great). I have nothing bad to say. Every part of the experience was good and Michael did a great job!
James Davis
Jun 17, 2022
Report
Super fast and friendly weekend service! Email and text messages updates and a bio and picture of our technician, Michael, before he arrived were a nice professional touch as well. Complete Comfort Heating and Cooling installed our HVAC system 5 years ago and they have yet to disappoint, their customer service and professionalism are the best I've experienced, I can't recommend them enough!
Anne Thielen
Jun 14, 2022
Report
Our technician, Josh, was scheduled to visit between 12 and 2 PM. He arrived almost an hour EARLY, after first calling to ensure I would be available. He spent time researching the problem. He made sure I was aware of alternatives and costs associated with the fix. Josh was very conscientious and courteous throughout the entire visit - he was professional, knowledgeable and courteous. Although no one wants to have AC issues and pay for associated repairs, I am confident he was honest and very competent in assessing and solving my issue.
Michelle Heimes
May 27, 2022
Report
We have used Complete Comfort for years! Incredible company and all their techs are so helpful. We primarily have Chad do our service calls and he is so awesome! They always come on time, always explain what they are doing, always cleanup, always respectful, always friendly! We will never do business with anyone else, and they're expertise with geo thermal is amazing!
Andrew Jewell
May 12, 2022
Report
Josiah and Complete did a great job coming out to inspect some circulation issues at our home. Complete also did some re-model work for us previously and they have been great every time. Highly recommend! Service: A/C system repair
