Business Details
Emergency
services
Your Trusted Pool Service Experts in Dallas
Hayden Pools has been delivering expert pool maintenance and repair solutions for over 30 years, combining advanced technology like WaterLink Spin Touch chemistry testing with decades of industry experience. We specialize in pool cleanings, repairs, inspections, and renovations, serving Dallas, Plano, Richardson, and surrounding areas. Our team includes certified pool operators, inspectors, and licensed technicians with extensive knowledge of equipment installations, chemical balancing, and safety compliance.We maintain high standards through rigorous staff training, ensuring consistent service quality and minimal turnover. By offering 24/7 emergency response and flexible scheduling, we address both routine maintenance needs and urgent issues promptly. Our commitment to using durable materials in plaster, tile, and mastic replacement guarantees long-lasting results that enhance both functionality and aesthetics of residential pools.
Services
Pool Cleanings
Pool Repair
Pool Inspections
Renovations
Equipment Repairs
Filter Replacement
Chemical Feeding System Installation
LED Light Installation
Plaster Remodels
Tile Replacement
Highlights and features
- We have over 30 years of experience in pool services
- Our team includes certified pool operators and inspectors
- We provide 24/7 emergency pool services
- We use WaterLink Spin Touch technology for precise chemical testing
- Low employee turnover ensures consistent service quality
What people say
Top notch service
Quick response times
Expert technicians
Transparent communication
Seasonal maintenance pros
Services
Pool Cleanings
Our comprehensive pool cleanings use WaterLink Spin Touch technology for precise chemical testing and balance. Services include debris removal, wall brushing, equipment checks, and digital reporting of chemical levels. Certified technicians ensure optimal water quality through Orenda chemical dosing while maintaining equipment efficiency. Regular maintenance prevents costly damage while keeping pools safe and visually appealing.
Pool Repair
Hayden Pools handles all equipment repairs with licensed technicians specializing in pump, filter, heater, and cleaning system maintenance. We diagnose electrical issues, replace worn parts, and upgrade outdated components using brand-name supplies. Emergency repairs prioritize safety through proper electrical installation and VGB-compliant drain covers while minimizing utility cost increases.
Pool Inspections
We conduct thorough visual and operational inspections of in-ground pools and equipment, including pumps, filters, heaters, and structural components. Our certified inspectors provide digital reports with repair pricing and maintenance recommendations. Inspections identify potential cracks, plumbing issues, and safety hazards while offering upgrade suggestions for energy efficiency improvements.
Pool Renovations
Our renovation specialists handle plaster, tile, and mastic replacement with specialized material blends for longevity. We install safety features, LED lighting, and modernization upgrades like automated systems. The process begins with equipment checks to ensure compatibility before enhancing aesthetics and safety compliance through deck sealing and structural improvements.
Chemistry Testing
Using WaterLink Spin Touch technology, we perform 8+ parameter water testing including chlorine, pH, calcium hardness, and phosphates. Digital analysis through Orenda dosing software ensures precise chemical balance that prevents equipment damage. Regular testing maintains clear water quality while avoiding costly corrections for neglected chemical imbalances.
People
James Hayden
President
Pool industry expert with 45 years experience, certified pool operator, inspector, and licensed installer. Holds Bachelor of Science from SMU. Leads technical training and ensures operational standards.
Karen Prodahl
Vice President
25 years of pool industry expertise managing administrative operations. Oversees customer service and office staff coordination for seamless client communications.
Steve Berry
Inspector and Repair Technician
34 years of field experience as certified pool operator and inspector. Specializes in equipment diagnostics and structural assessments with residential appliance licensing.
Matt Brannen
Inspector and Repair Technician
33 years of hands-on experience with pool inspections and repairs. Certified instructor for pool operators and inspector training programs in previous roles.
Mark Coloso
Route Supervisor
15 years of management experience overseeing pool operations. Certified in both pool operation and inspection while managing technician scheduling and service standards.
Questions
Which areas do you service?
We serve Dallas, Plano, Richardson, and surrounding areas in Texas. Contact us if your location isn't listed for specific availability.
Do you offer emergency pool services?
Yes, our 24/7 emergency service handles urgent pool issues with rapid technician dispatch for current customers.
What payment methods do you accept?
We accept checks, VISA, MasterCard, American Express, and cash payments for all services and repairs.
Are financing options available?
Yes, we offer financing options for major repairs and renovation projects to qualified customers.
Do you provide pool inspections?
We conduct comprehensive pool inspections with digital reporting and repair cost estimates for in-ground pools and spas.
What certifications do your staff have?
Our technicians hold Certified Pool Operator (CPO), Certified Pool Inspector (CPI), and Residential Appliance Installer certifications.
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Reviews (7)
Ashley Moorshead
Jan 11, 2022
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Highly recommend Hayden Pools! The office was able to provide me accurate service estimates over the phone and a technician was sent out quickly. Matt, the service technician, did an extremely thorough review of our equipment and he took the time to gather a thorough history of our pool issues. He is an outstanding diagnostician. After service from Matt and Hayden pools, our pool was in great shape without charging us for things we did not need.
Ray Qiao
May 14, 2021
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Have Hayden Pool repair damaged diverter valves due to freeze. In the email to them before arranging repair, I attached photos and told them to replace return valve which has a visible crack. Yet the technician charged $420, replaced one valve on vacuum side, replumbed return line but kept the faulty valve for next trip in the following week. The reason, he had no more valve. I understand the part shortage, but why not wait for a few days to replace everything at once?
Now he needs to cut the line he just put in to replace the return valve which I told them from the start. The price: another $600 for the return valve and other one vacuum valve. Also, they will only give total repair price, no part and labor breakdown.
Now he needs to cut the line he just put in to replace the return valve which I told them from the start. The price: another $600 for the return valve and other one vacuum valve. Also, they will only give total repair price, no part and labor breakdown.
Bettina V.
Feb 24, 2021
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Worst pool service ever. We used them for an inspection then THEY emailed ME to use them in the future for service. I agreed to hire them for monthly service, even though their quote was much higher than every other company I called. The freeze hit Texas and our pool heater and pump broke. They told me I was on the list for service. After several days I called and asked if/when they thought they could come out.
With massive, vile, ugly attitude the jerk on the phone told me at least two weeks, if not more, because they had to service their regular customers first. What a moron. I had already agreed to monthly service and already had them out to winterize the pool. Then, the same idiot, Vinita, who solicited me as a client told me to go eff myself basically because they were too busy with their 700 clients.
These are expensive, rude, brain dead jerks. Do not use them. By the way, I called a very reputable pool service company this morning and they're coming out today. And $50 less a month for service. Live and learn. Most expensive is not the best.
With massive, vile, ugly attitude the jerk on the phone told me at least two weeks, if not more, because they had to service their regular customers first. What a moron. I had already agreed to monthly service and already had them out to winterize the pool. Then, the same idiot, Vinita, who solicited me as a client told me to go eff myself basically because they were too busy with their 700 clients.
These are expensive, rude, brain dead jerks. Do not use them. By the way, I called a very reputable pool service company this morning and they're coming out today. And $50 less a month for service. Live and learn. Most expensive is not the best.
Judy Viviano
Dec 01, 2019
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Recently the storms created a huge mess with our pool. I called Hayden Pool Service and they were able to clean up all the debris and get my pool up and ready. Hayden has always taken immediate action with any maintenance issues and repairs. It makes being a pool owner easy.
Kathy Stephens
Nov 13, 2019
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Best pool service we have ever used, the pool always looks great! Family owned. Courteous, timely and responsible tech. No extra charges every time it rains, like many other companies. HIGHLY RECOMMEND!
Sharon Hayden
Oct 11, 2019
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With the power outage last week our pump did not run for 4 days. Act of nature. Our wonderful representative still showed up last week and cleaned the pool while we were still without power. He spent hours today getting the pool back in tip top shape now power is back on. It is now glistening and in fabulous shape. Thank you to our pool service and I know it has been a bad week and a half for all. We are just thankful to our very conciensious representative that cleans very meticulously.
Kim Butler
Jul 10, 2019
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We have used Hayden Pools for over 5 years. Their technicians are very reliable. They have never not shown up on the day they are supposed to service. The service is consistently high quality. When we have needed repairs we feel that they are fair in their assessment and will do what is needed and not sell us something we do not need. They are good with old pools as well as new. The office communicates with us and lets us know of upcoming service they feel we need or warn us of potential freeze. Recommend them.